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JESSICABLAKEEMAIL AVAILABLE PHONE NUMBER AVAILABLE Columbia, SCPROFESSIONAL SUMMARYDedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.SKILLS Excellent Customer Service Oral & Written Communication Multi-tasking Abilities Inbound & Outbound Calls Issue & Complaint Resolution Data Entry & Maintenance Windows 10&11 Leadership Chat Verbal Communication Customer Service Empathy Active Listening Skills Microsoft Office Expertise Technical Support Expertise Upselling Products & Services Call Center Operations Work Task Prioritization MAC OS Sales Zendesk Recruitment Positive Attitude CollaborativeWORK HISTORYCustomer Service Representative Conduent 11/2021 - 01/2024 Assisted staff with resolving complex customer issues and implementing targeted solutions. Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed. Documented customer correspondence in CRM to track requests, problems and solutions. Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and servicesCustomer Resolution Specialist Everise 11/2020 - 09/2021 Helped the business achieve and maintain industry-leading customer service ratings. Analyzed complaints, issues, and grievances and forwarded them to designated departments for investigation and response. Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy. Effectively managed a high volume of inbound and outbound customer calls. Technical Support Representative MC Center Solutions 03/2019 - 11/2020 Provided technical support to over 300 customers in resolving their technical issues. Assisted customers in setting up and troubleshooting their hardware and software systems. Maintained customer satisfaction by providing timely and accurate solutions to their questions. Resolved customer complaints and ensured customer loyalty by providing excellent customer service. EDUCATIONW J Keenan High School - Columbia, SCHigh School Diploma - 2006