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Title Customer Service Call Center
Target Location US-FL-Orlando
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Orlando, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceTax AssociateH&R Block - Orlando, FLNovember 2022 to Present Ensure compliance with all local and national laws by accurately determining the tax amounts due and preparing and filing annual returns Keep tax liability at a minimum by leveraging deductions, exemptions, and high-level knowledge of tax laws Educate team members and clients on forthcoming policy changes, technical financial concepts, and best practices Maintain comprehensive tax records and financial data for institutional use and audits Meet strict deadlines to avoid late fees and penalties Track yearly and quarterly revenue and expenses for accurate preparation of tax returns Create additional documentation when necessary, including tax forecasting reports for internal review Collaborate with team members in communicating tax strategies to coworkers in other departments Maintain accurate database of tax records, and manage electronic bookkeeping software Remain up to date on industry developmentsDispatcherLegend Transportation LLC - Orlando, FLFebruary 2020 to December 2021CashierAntilles cuisineSeptember 2020 to January 2021Dispatcher/Customer Service RepresentativeRosen Resorts - Orlando, FLFebruary 2007 to December 2011EducationCollege Degree in CriminologyAshworth collegeJanuary 2006 toPresentLanguages English -Certifications and LicensesNursing assistantMarch 2013 to January 2014TranscriptionnistDecember 2021 to PresentLife and Health Insurance licensePresentProvide health, life, annuities insurance for individuals in need. Tax preparer licensePresentTruck Dispatch certificateJanuary 2022 to PresentCustomer service  FamiliarApril 2021Identifying and resolving common customerissues Full results:Training-CertificateQPR-Gatekeeper training at QPR Institute inc.State of Florida -Notary Public 2022-2026Basic computer skillsApril 2021Performing basic computer operations and troubleshooting common problems Full results: familiarCall center customer serviceMarch 2022Demonstrating customer service skills in a call center setting Full results: familiarAttention to detail  CompletedIdentifying differences in materials, following instructions, and detecting details among distracting informationFull results: completedSkills and qualifications Customer service (4 years) Food Safety Transcription Microsoft Outlook Dispatching (3 years) Tax Experience Human Resources Microsoft Excel Data entry Payroll Logistics Administrative Experience Exemplary accounting and bookkeeping skills knowledge of applicable tax codes, laws, and regulations Excellent verbal and written communication skills Strong attention to detail Ability to meet tight deadlines and manage time effectively One or more years of experience in tax preparation Experience in tracking and analyzing data using accounting software such as Microsoft Excel or Intuit QuickBooks

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