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Title Customer Service Specialist Ii
Target Location US-TN-Morristown
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Morristown, TennesseePHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryI am a dedicated, hardworking, organized, detail oriented and reliable professional who strives to excel in any tasks/duties I am given. I work well both independently and with a Team. I am driven and knowledgeable in QuickBooks desktop and QuickBooks online, customer service, Microsoft products, popular design and marketing software with strong analytical and critical thinking skills to properly and effectively multitask while meeting deadlines.Employment HistoryNorthwest Synergy Inc.Accounting and Inventory ManagerMorristown, TennesseeSeptember 2022- PresentI currently maintain all duties of the Accounts Specialist II while also providing support to the Warehouse manager with Inventory counts to maintain accurate Inventory numbers both physically and in the system.Balanced annual physical inventoryManage the daily activities and employees in the Tennessee AR and AP departmentTrain new employeesResolve billing and inventory issues with customersOversee the Office Budget to ensure no waste or overspending is taking place and review costs to ensure the company is getting the best possible deal on supplies itemsNorthwest Synergy Inc.Accounts Specialist IIMorristown, TennesseeMarch 2020  September 2022Responsible for Invoicing all online seller accounts daily (Amazon, Shopify Walmart, eBay, Macys, and many more)Responsible for Invoicing our large wholesale accounts weekly/monthly (Amazon Vendor Central).Responsible for five international customers, which entails billing the USA sales in their Quick Books, generating reports, and tracking inventory.Calculate our monthly service fees and bill each of my accounts after balancing at month endReport sales to Upper Management.Eastern Plating LLCInside Sales manager and marketing specialistNewport, TennesseeJuly 2007  July 2019My career began with Eastern Plating as the Billing and Credit Department manager. In this position, I worked closely with the shipping and production teams daily and did weekly/monthly reporting for upper management.Responsible for Invoicing and account receivables for all customersCovered the Payroll, Purchasing and Customer service manager jobs when out of the officeAssisted the CFO with Accounts Payables, credit card reconciliation and paying quarterly taxesResponsible for the pricing negotiations and purchasing of all office suppliesAfter 8 yrs. in this position, I receive a promotion to the Sales Department where I became an Experienced Inside Sales Marketing Specialist with a demonstrated history of improving on the company's Web based marketing and re-vamping the Web site along with all marketing materials to increase potential sales (quotes) by 40%. I am skilled in Analytical reviews, Budgeting, Operations Management, Microsoft Office products, Customer Relations and Inside Sales duties in the manufacturing industry.Reviewing engineering drawingsCalculation of surface areaCreating the customer a quote based on current machine capabilities and required SpecsBuilt customer relations by scheduling visits and following up with our new and existing customers on new jobs/samples/quotes via phone calls and emails.I have completed Advanced Microsoft Excel Certification along with Digital Marketing Boot-camp and SEO Training.Berkline LLCAccounts Receivable SpecialistMorristown, TennesseeJuly 2005  June 2007Received and applied daily payment batches into AS400 softwareReviewed and submitted any short payments to the necessary departmentsElectronically submitted checks received in the office to the bankBalanced daily application of paymentsNova Information SystemsFunding Escalation MangerKnoxville, TennesseeMay 2001  June 2005Managed escalated customer service issues for inbound customer service call centerWorked as a liaison for Legal, Recovery departments and Lease companiesTrained new employees.Country Kitchen RestaurantsAssistant restaurant managerPigeon Forge, TennesseeMarch 1995  March 2001Management of for 40+ employees, including hiring, reprimanding, scheduling, payroll, and trainingManaged the in-house gift shopMy additional duties included balancing the safe with daily receipts and bank deposits.Ensuring food and labor costs were kept within the budgetIndeed Professional Tests ReferencesMicrosoft Excel:      Joe Miller Operations Manager NWS, Inc. (425)301-2160Customer service:      Bill Jones former Sales Manager EPLLC (865) 805-6803Marketing:
Inside Sales:
Quick Books:     

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