Candidate Information Title Microsoft Office Account Management Target Location US-MD-Rockville Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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K HAN S Y L V E S T E RStreet Address
EMAIL AVAILABLE Tel # PHONE NUMBER AVAILABLESummary of QualificationsQuality-Focused IT professional with over a decade of experience in system support, computer repair, network management, systems upgrade and Disaster Recovery. Great ability to create and deliver solution that meets the expectation of the organization. Excellent computer technical skills; technically skilled, proficient with Microsoft Office Suite and able to learn systems and applications quickly and easily. Work ExperienceDominica Agricultural Industrial and Development Bank October 1999  July 2023 Active Directory account management implementation and administration Microsoft Windows Server 2003, 2008, 2019 planning and roll out in enterprise environment Upgrade client operating systems Disaster Management Plan, develop and implement Annual Department Budgeting Monthly reporting Intrusion Detection Business Continuity Management Install, connect to the network and maintain all computer hardware including PCs, laptops, tablets, printers, data collection devices and telephones Install and maintain computer software on users' devices such as Microsoft Windows and Microsoft Office Suite, Antivirus and Malware protection Conduct user training on approved software and hardware on an as required basis Incident response and client response coordination for hardware and other IT Operations related failures Contribute to continual service improvement by assisting with Standard Operations Procedures creation, maintenance and compliance Perform routine IT system administration, including health checks and supporting incident resolution Perform asset inventories by identifying and labeling IT equipment according to documented standards and update inventory control systems as required. Ensure deliverables to internal customers are complete, consistent, high quality, on time and deliver valued outcomes On occasion, may perform off-hours maintenance and deployments for system releases and/or provide 24x7 support to maintain service availability or to meet customer SLAs. As ownership of problems from any administrator, follow path of escalated contacts to insure the problems are resolved in timely and effective ways to the satisfaction of the administrator. Evaluate and perform root- cause analysis on escalated issues. Create documentation to assist other departments with further analysis of technical issues. Create Knowledge Base Documents to assist Level 1 in resolving repetitive issues. K HAN S Y L V E S T E R19009 BRONCO DRIVE, GERMANTOWN 20874EMAIL AVAILABLE Tel # PHONE NUMBER AVAILABLE Perform other duties as assigned. Building, then leading and mentoring a global team of IT, Asset, and Desk Side SpecialistsEducationDominica State College (September 1996-1998)Received Diploma in Sociology and Computer Science Disaster Management CertificationHuman Resource Management Certification