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Click here or scroll down to respond to this candidateCandidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROGRAM AND PROJECT MANAGER ~ ITIL & CSM CERTIFIEDDROVE PROGRAMS/PROJECTS AT FStreet Address COMPANIES, IMPROVING REVENUES AND ACHIEVING BUSINESS & TECHNOLOGY GOALS BENCHMARKS & MILESTONES IT Optimization and creation of technology road maps for IT Applications efficiency. Enterprise portfolio and program management. In-depth experience in Processes and procedures, creation, implementation, and improvement. Created and modified financial business and technology processes. Hands-on with CSV requirements and validations. Experienced with Workday migration and implementation. Experienced with procurement processes including, RFP, selection criteria, and vendor selections. Financial ETL applications implementations and support ensuring regulatory compliance. Successfully planned and executed OCM at multiple clients including NYPA, OTDA, and FIS. In-depth hands-on EPMO/SUIT, PPM, MS Project, and SDLC experience in waterfall and Agile software devel- opment. Extensive experience in SAAS applications evaluation and installation. In-depth experience in MS Project, PPM, and planning tools. Successfully upgraded CRM web-based Ektron applications to Sitecore cloud-based. Managed programs and portfolios for multiple clients. Guided project teams through DLP Upgrades and SAP HR application migration to Cloud-based systems. Successfully completed Pharmaceutical Manufacturer Rebates from Argus to Catamaran for Cigna. Enterprise Portfolio MgmtCRM CMS UXCyber Security, Data Alalyt-icsGRC, SOX and RegulatoryComplianceCloud ComputingMS Azure, Dev OpsAgile/SAFE, SAAS.Net and JDKBanking and InsuranceHealthcare EDIMS Project, PPMSDLC/CSVIT Optimization & StrategyProcess ImprovementSaaS, Change Managementand OCMSAP HR Office365Cross-Team CollaborationQuality AssuranceAnalytical, highly adaptable professional with extensive experience in CRM, Enterprise portfolio and program management including Cyber Security, Data AnalyticsExperienced with OCM, Project/Program Management tools (MS Project, Clar- ity PPM, Visio, PowerPoint, etc.)Experienced with NY State work methodologies, EPMO/PPM. Completed mul- tiple acquisition/merger projects for F500 companies. Experienced in Java .Net and dev ops development and implementations Experienced in Cloud Technologies, IBM Mainframe, and client-server tech- nologies; building CSV applications and systems; IT Security/Access systems upgrades. Creating and maintaining canal permits for boats. Proven track record of successfully managing challenging timelines, and con- sistently delivering projects and programs on time and within budget. Expert in Change Management. Expert level in MS Project and planning tools. Experienced in Banking and Financial domain, regulatory compliance, tech- nology enhancements, and process changes.Keen attention to detail, updating project documents thoroughly to ensure ex- ecutive leaders were kept well-informed of critical project details. An agile leader capable of managing teams to successfully achieve objectives in unpredictable situations with fluctuating priorities. Experienced in Phase/Stage gates processes for software development, test- ing, and implementations.Worked on healthcare projects of technology modernization for Availaty, provider, payer and communication hub. Led projects using ITIL and PMI standards and created innovative methods to resolve complex conundrums. Help Establish NYS PMO and set up PMO reporting and phase gates for software development. Earned accolades, awards, and certifications for 16+ projects successfully completed at National Life. Consistently demonstrated strengths in collaborating and managing diverse personalities, inspiring excellence. Led teams in a matrix environment through high-visibility projects, using a waterfall and agile methodologies. PROFESSIONAL EXPERIENCEBUX BUSINESSES LLC. APR 2012- CURRENT (12 YEARS)TECHNOLOGY OPTIMIZATION, IMPLEMENTATION OF OCM AND OTHER TECHNOLOGY PLAT- FORMS, AND & METHODOLOGIESNYS JUSTICE CENTER Delmar, NY 6/2023-01/2024SR PROJECT MANAGER/PROGRAM MANAGER PMOKey Project Role/Deliverables: Analyze the PMO needs for project and program and portfolio management tools, con- tact vendors, arrange demos, and select and procure tools. Defined and implemented program and portfolio structure for the NYS Justice Center. User data analytics matrix creation. Managed the NYS Justice Center Intranet upgrade project. Implemented the Thoughtfarmer (Vendor) application. In- volved in planning, execution, and support for the Communication Unit. Thoughtfarmer intranet is a SAAS platform. My responsibilities also include team communication, management, and keeping up the morale of the team to keep project work on track in a positive manner. Involved in data and application security, worked with ITS and Cyber Security group for any compliance and exceptions. Responsible for GRC for applications and platforms (existing and new). OCM requirements and planning for changed processes and roles. Assessed multiple vendors for Workday project manage- ment tool and its planning, implementation and migration. DOHMH (CDC FOUNDATION) NYC, NY 12/2021-6/2023LEAD PROJECT MANAGER/PROGRAM MANAGER CERNER LIS (PATHNET) IMPLEMENTATION Key Project Role/Deliverables: Worked with NYC DOH defined portfolio and program management methodologies. Cerner (SAAS) Implementation project is to replace the old-age STARLIMS application that is used by PHL for several years. My role is to oversee all implementation activities, including planning, execution, testing, and implementation. It requires coordination with Cerner, Northwell, H+H, and DOHMH. I am the first point of contact for any project inquiries, issues, and any needed information internally and externally. User data analytics based on test and response. I am responsible for all the internal and external interfaces for lab testing and reporting. I am also responsible for project tracking, communications, reporting, deliverables, and issue management. I interface with PHL (Business), NTTS, DoITT, and any external service providers like Verizon for network connectivity. I have also to ensure proper training of new LIS and transition to it. My responsibilities also include team communication, management, and keeping up the morale of the team to keep project work on track in a positive manner. Involved in data and application security, worked with Cyber Se- curity group for any compliance and exceptions. Followed Workday trial for its suitability and feasibility. NY-ITS, DMV Albany, NY 05/2021-12/2021SENIOR PROJECT MANAGER - DMV MODERNIZATIONKey Program Role/Deliverables: DMV Technology Modernization program is to upgrade existing technologies with new- er technologies. It includes all existing platforms and applications modernization, key components contain Data Quality, Identity Management, and Systems Integration. I was focusing on Data Quality which includes moving all VSAM and old files data to an SQL database after cleansing and publishing. Closely worked with the vendor to oversee all the technical work of data import, cleansing, and publishing. MDM creation along with ERD and Data Dictionaries. OCM planning and trainings for changed procedures of work in DMV. Involved in data and application security, worked with Cyber Security group for any compliance and exceptions.I am responsible for all the project planning, execution & control, and project deliverables. Communications include ITS, DMV, and vendors. Responsible for sponsors and stakeholders updates and communications. its overall phase II com- pletion that includes, a new Geocoder, and RFMS application enhancements using new databases and processes. The project contains three phases during a five-year multimillion effort. Lead the teams starting from daily standups to any is- sue resolution and change controls. Provided analysis and process for OCM for new/modified roles. COGNIZANT (CVS/AETNA) Hartford CT 12/2020-05/2021 PROGRAM MANAGERResponsibilities/Deliverables: Responsible for Aetna Provider Domain Digitalization Portfolio/Program for enhancing ProviderExperience using Availity Portal (SAAS). Main projects included Overpayments Management (Payer portal), Digital Corre- spondence, Communication Hub, created communication plan, and keeping everyone informed on the work progress, risks, and related changes. Applied Agile application development in SAFE framework. Addressed and planned for OCM requirements and planning and execution of required training preparations. Used soft skills to address teams needs and impact due to change of workflow, kept their morale up with proactive communications. Updating program and portfolio documents in PPM. Managing business interactions and expectations, keeping business updated about the risks and timelines. Face-to-face meetings with business and technology senior management to streamline the planning and execu- tion.DELOITTE (NYPA/CANALS) Albany NY 04/2019-10/2020 PROGRAM MANAGERResponsibilities/Deliverables: Responsible for Enterprise Canals Technology Optimization and Modernization Program. Customization, testing deployment, and user training of SaaS applications including Maximo and Real estate permit man- agement systems. Implementation of EarthCam SaaS solution. Lead the efforts for OCM and changed workflows required staff training. Planning, testing, and implementation of Adobe eSign. Business and technology alignment between NYPA and Canals corporation. Created communication plans and kept everyone informed on the work progress, risks, and re- lated changes. Used soft skills to address teams needs and impact due to change of workflow, kept their morale up with proactive communications. Updating program and portfolio documents in PPM. Managed Phone, PA systems, Cradle- point, and wireless access enhancement programs. Issuing and tracking boat permits to NYS Canal users. Application updates in the application for tracking and maintenance. Managing business interactions and expectations, keeping busi- ness updated about the risks and timelines. Face-to-face meetings with business and technology senior management to streamline the planning and execution. Communications planning and execution for program and project reporting. Com- pleted Office365 implementation for Canals. Computer Systems Validations for multiple applications and hardware. Involved in RFP, vendor selection, and procurement for Permits applications and Accela. AIG, POZENT Farmington CT 11/2018-03/2019SENIOR PROJECT MANAGERKey Program Deliverables: Taking care of enterprise technology upgrade project from eStation to ConneXt. Porting and enhancing existing functionality to the new Connect platform. ConneXt is a cloud-based Microsites SAAS system to meet insurance and annuity needs. Using Tableau to extract data and report creation. I am responsible for its overall phase II program completion that includes, Home Office functionality, risk, and security of data and user credentials. Development components were created using JDK (Java SE), IBM WebSphere. Created de- tailed project plan and approved after teams and management review. Tracking monthly sprints for selected functionality porting, development and implementation. Involving QA at the appropriate point and following a defined defect lifecycle and performing UAT before deployment. Providing weekly and monthly status updates to the technology and business management.Managing business interactions and expectations, keeping business updated about the risks and timelines. Face-to-face meeting with business management when necessary to enhance UX for front ed of applications. Followed PMO standards and SOX compliance requirements.NY-ITS, OTDA Albany, NY 03/2018-11/2018SENIOR PROJECT MANAGERKey Project Role/Deliverables: Took charge of a troubled project of WRTS Enhancements (A reporting system for Wel- fare Management System (WMS)) WMS is an IBM Mainframe application with DB2. Existing WRTS was slow and with not timely and accurate data needed multiple enhancements including applications, database, infrastructure, etc. I am responsible for its overall phase II completion that includes, a new Geocoder, and RFMS application enhancements using new databases and processes. Day-to-day interactions with the team, ITS, and OTDA management. Providing weekly, mid-month, monthly and quarterly updates to the project team and stakeholders. Documenting and tracking risks/ issues and monitoring project progress. Stabilized project communications and earned business trust and confidence. Responsible from OCM perspective if any of the existing processes change for OTDA, educating and updating clients for new technology replacing old technology. Providing regular updates to senior management, PMO, and Portfolio. Followed the SOX compliance for any financial requirementsKEURIG GMC South Burlington, VT 10/2017-12/2017SENIOR PROJECT MANAGER - CUSTOMER DATA PLATFORM (CDP) Key Project Deliverables: Adding new Enterprise Marketing channel data and other digital feedback loop data to the core CDP platform. Extending consumer interaction/channel engagement, including Salesforce DMP, with campaign orchestrations via RedPoint. Extending analytical insights through new BI capabilities via Enterprise Data Mart(s). Supporting Keurig.com enhancements that impact/leverage CDP CDP Work Optimization including: Business Intelligence (BI) Reporting Data management initiatives related to our key marketing database sources Initiatives related to Ad tech data management Platform (Salesforce DMP) Creating reports using Tableau Change Management for change requests from the business Timely delivery of Sales enhancements and CRM systems development and integration projects. Dev ap- plications included BI, Java SE (JDK), Salesforce DM, IBM DA, IBM WebSphere Provided upward & downward status and reporting for key deliverables HCL AMERICA NEXTGEN HEALTHCARE Horsham 03/2017-07/2017 Program MANAGERKey Program Deliverables: Took charge of a troubled program of Client Database Upgrade. Completed the project de- liverables of migrating, upgrading, and testing databases in the AWS cloud base environment on time with expected quali- ty. Interfaced with the client and acted as a single POC for HCL. Analsed the payer domain for payments streamlining. Delivered recommendations for improved future client upgrades to NextGens NGA (Next Generation Ambulatory) and KBM (Knowledge Base Management). Both NGA and KBM are clinical applications installed in doctors offices and hospi- tals. Used CSV principles and best practices. Development was completed using Java SE (JDK), IBM Web-sphere. Cov- ered for QA Lead and drove the testing in absence of QA Lead. Provided upward & downward status and reporting for key deliverables. Addressed critical resource and project work issues through meetings and quick actions to meet the dead- lines. Adhered to PMO standards as well as SOX compliance for the financial requirements. SATH INFOTECH Schaumberg, IL 11/2016-12/2016SENIOR PROJECT MANAGERKey Project Deliverables: Created and executed plans for upgrading DLP 12.2 to 12.x after prototyping Oracle upgrade. Created and executed HRPC to ePeople migration, upgraded SAP HR application to Cloud-base application, including PSI and Identity info management. Created project status and other report templates for the PMO. Managed system ap- plication development/enhancements using defined SDLC processes. NATIONAL LIFE GROUP Montpelier, VT 05/2014-09/2016 SR. BUSINESS/TECHNICAL PROGRAM MANAGER / SCRUM MASTER ENTERPRISE Applications optimization, strategic path, and upgrades of the technology portfolio. Lead multiple projects and programs for life insurances and annuity at varying phases of the lifecycle, ensuring stakeholders expectations are met timely and within budget. Managed technology projects portfolio. Ensured all projects meet or exceed quality expecta- tions. Provided timely communication to stakeholders, proactively addressing risks and issues. Defined and managed project schedule, scope, WBS, resources, risks, and communications. Followed phase-gate methodology and PMO re- porting. Ensured state compliance in business applications. Applied CSV principles and best practices. The development environment included IBM Mainframe and Have SE (JDK), Web Sphere. Mainframe applications development, enhance- ment, and implementation. OCM analysis and implementation for organizational changes and reporting. Key Project Management Skills: SCRUM master for Mobile App Development and Enhancements. Developed detailed communication plans, managed vendors for timely delivery, provided detailed defect management, devel- oped business plan, and tracked risks. Adjusted schedule and cost on projects as necessary to ensure projects re- main on track to goals. Provided timely communications to senior leaders. Effectively Managed OCM for induction of new technologies and processes by defining success matrix and expectations complementing it with correct and ac- curate communications. Customization and implementation of COTS for forms and application processing. Set up and communicated a vision of changing processes and roles. Set up and executed training sessions for users to educate them about the changing activities and processes. Planned rewards and recognition for the performers to encourage everyone. Change Management: Followed and modified formal change control process for client-required changes to smooth- ly absorb client business and technical change requirements. Project Results:i. Created a new business process, enabling the execution of volume $5M-$25M+ for the new FHLB product. Worked with banks and legal authorities to follow the process of creating new products. Created and main- tained financial regulatory needs.ii. Aiding in new business line development to provide an investment opportunity of $7B in SVW (Stable Value Wrap) investment. Worked with banks and regulatory compliance. Assisted in installing a Bloomberg terminal on site. Engineered a process for transaction monitoring and alerts. iii. CRM projects development and implementation to enhance UX/CX and web rebranding. It included NLG CMS, Customer, and Public Web Portals. Scheduled, managed, and communicated cloud deployments. iv. Implemented social media platform to allow further growth. Drafted and implemented company compliancy policy regarding social media, managing risks in implementing project phases. Completed the project on time and under budget.v. Completed IT Security and Access management projects for banking transactions and Single-Sign-On up- grades including NIM and NAM containing SAML 2.0vi. Upgraded to SAP HR from a company employee information database, including complex employee info in different systems, and consolidated into SAP HR. Helped streamline HR Talent acquisition processes. CIGNA Bloomfield, CT 09/2013-04/2014SENIOR PROJECT MANAGER / SCRUM MASTERLed and successfully completed healthcare benefits integration from Argus applications to Catamaran including claims processing and X12 transactions. Analyzed, and documented the changes in workflow, and addressed the training needs of the staff. Created and implemented OCM change communication upward and downward. Kept teams motivated ad- dressing the people side of the team. Kept them updated and on the same page through proactive communication and checking with team members. Addressed confusion in a timely manner to keep the team morale up. Completed Manufac- turer Rebates from Argus to Catamaran in spite of inherent complexities in Argus. Engaged QA teams, and oversaw func- tional and regression testing on projects. Issued, tracked, and closed escalations in all areas of SDLC. Used JAD and RAD sessions for client benefits data gathering, verification, and sharing. COTS implementation with modifications. De- fined and managed project schedule, scope, WBS, resources, risk management, and communication plans. Provided timely status updates to senior leaders, escalating issues timely and appropriately per PPM procedures. Release Management: Creating and tracking release packages from start to closure to ensure timely delivery. Dri- ving change controls from initiation through implementation, ensuring technical and business alignment. Project Administration: Updated project status on OMM and PPM weekly using Clarity. ESI/IBM Franklin Lakes, NJ State DOH 12/2012-05/2013 DELIVERY MANAGERResponsible for timely delivery of healthcare systems integration projects created by ESI and Medco acquisition/merger, claims processing, and EDI-X12 transactions. Effectively managed cross-functional teams for Claims, Eligibility, and Claims Data History to ensure on-time and quality delivery. Managed global projects while overseeing offshore vendors for development, testing, and deployment. Implementation of changing compliance for healthcare applications. Migration of mainframe healthcare applications. Applied CSV principles to ensure applications and hardware throughput. Efficiency & Quality: Ensured functional and technical specifications were met timely, collaborating with release management. Engaged QA teams and oversaw functionality and regression testing on systems. Issued, tracked, and closed escalations in all areas of SDLC. Provide resource requests and managed resources appropriately for project needs, resource skill level, and shifting priorities. Systems Management: Created planning and work documents for migration validation control for the project, updat- ing project status on OMM and PPM weekly using Clarity. METLIFE Troy, NY 07/2012-11/2012SENIOR PROJECT MANAGER MetLife acquired a Japan-based insurance company Alico. Migrated all insurance products and services includ- ing life and annuity to Troy NY processing center. Created OCM impact analysis and planned for required train- ings in different areas of the organization. Mainframe Infrastructure Technology project management involving migration of Services for Alico Japan from AIG to MetLife. Disaster recovery planning and testing for fail-over. Created planning and work documents for migration validation control for the project. Updated project status on OMM and PPM on weekly basis using Clarity. Monitored and controlled time and resources guiding through step-by-step migration. This was over 72 hours of activity that needed to be accurately and successfully done for passing tight migration criteria. CABLEVISION (KPMG) Bethpage, NY 04/2012-06/2012SENIOR PROJECT MANAGERKey contributor in the project to manage Cablevision Middleware migration from Vitria to TIBCO. Used Agile methodology during development for timely feedback on progress. Created planning and work documents for migration validation con- trol for the project and updated status on OMM and PPM using Clarity. Deliverables: Completed migration for several product lines to TIBCO on time and within budget. Systems Management: Managed Movius voicemail platform upgrades from version 2.0 to 5.0. 3M/OTDA Menands, NY 04/2010-03/2012PROGRAM MANAGERResponsible for Enterprise AFIS (COTS) Program Management for the NYS OTDA (5 years $M25) including NYS compli- ance for criminal and non-criminal terms and processes. Involved in contractor selection, RFP, and vendor management. Implemented change of work processes with the new ap- plication. Addressed all training needs that pertained to the new workflow. Addressed the people side of the OCM for achieving maximum throughput. Lead development, testing, and deployment of the AFIS package for the state offices in- cluding over 110 terminals in NYV and Update. Responsible for customized changes per state needs. Created the Helpdesk Support process to maintain required equipment up-time per SLA. Created performance matrix for reporting. Managed external vendors for hardware deployment and troubleshooting in NYC and upstate. Created Disaster Recovery Process and Implementation of the secondary system take over. Acted as a single point of contact between NYS/OTDA and 3M and completed the program successfully. Effectively Managed OCM for induction of new technologies and pro- cesses by defining success matrix and expectations complementing it with correct and accurate communications. Provi- sion of education and training to the users for changes in technology and processes. Educated users on changed pro- cesses through training sessions and refresher sessions. Measured user change against matrix and communicated up- ward and downward. Release Management: Creating and tracking release packages from start to closure to ensure timely delivery. Dri- ving change controls from initiation through implementation, ensuring technical and business alignment. Change Management: Defined and followed a formal change control process for client-required changes varying from original business and technical requirements. YASH/JOHN DEER Molne, IL 12/2009-03/2010PROJECT MANAGER (ENTERPRISE ACQUISITION/MERGER PROGRAM) John Deer acquired two parts manufacturers one in NC and one in Europe. I was responsible of these acquisition/merger activities. Managed business processes and application development teams on multiple projects in matrix environments across North America, Europe, and India. Integrated parts purchasing order systems and customer support applications. Responsibilities: Took care of order processing, shipping, and communication through flat files and EDI interfaces Initiated the requirements gathering and review process with stakeholders across the globe Initiated and facilitated meetings in cross-functional areas Reported project status to PMO and stakeholders Led the effort of PMO in the John Deere organizations Created and implemented project reporting mechanism Created project management artifacts including, project management plan, project charter, project integration, scope, time, cost, quality, resource, communication, and risk management. KEANE FL & NY 11/2006-09/2009PROJECT MANAGER - NY State OMH, Albany NY from 08/2008 09/2009Managed teams in a matrix environment involved in the development of high visibility projects including OMH Enter- prise Billing Architecture. Reviewed all functional and technical specifications created by the business analyst and technical lead to make sure that it correctly fits the project needs. Reviewed all the development environments set up, Ajax, WWF, and .Net code written by developers and technical lead. UX/CX survey and enhancements for the applica- tion transformation and upgrade.Actively participated and contributed to defining and articulating the solution, integration mechanisms, and delivery.Extensively used SQL and TOAD for data analysis of existing applications.Defined scope, WBS, resource needs, risk management and communication plans, and project schedule as part of the project plan.Created other project-related artifacts including status updates, and business charter/requirements documents, and helped PMO with reporting templates establishment.Monitored project for scope creep and risks, applied mitigation plans and ensured timely project deliverables in a vali- dated environment.Responsible for coordinating prioritization and managing change control.Facilitated and managed Code review and JAD sessions/meetings with business users and the development team.Actively participated in identifying and defining specifications for different summary and aggregate reports.Created a test plan for application testing and UAT. Project Manager / Regulatory compliance technology Applications and Process at FIS FL 05/2006 07/2008Enterprise card processing program upgrade and management.Managed Credit Card Offers Enhancement project in an on-site and offshore development environment, a team of 14+ professionals. Implemented Change Management and OCM training program for staff training needs.Managed successful deliveries of functional and technical specifications. Managed code review sessions of new and modified code. Created test plans and test cases and helped with onsite UAT with the client.Facilitated RAD sessions with business and technical teams, and tracked issues till closure. Extensively used SQL and DB2 queries for data analysis and issue resolution.Helped ensure that the validated production application met Credit Card industry compliance requirements.Defined and managed project schedule, scope, WBS, resource needs, risk management, and communication plans.Created different project management artifacts including weekly & monthly status reports and power-point presenta- tions for FIS senior management.Created and implemented a data dictionary process to keep systems documentation updated for the changes that go into the systems following the OCM framework.Coordinated FIS service link and service view development effort including offshore development. HSBC 01/2004-10/2006LEAD BUSINESS ANALYSTImplemented regulatory processes for banking transactions. Reviewed and verified the regulatory needs of existing applications.Development and enhancement of IBM mainframe banking applications.Lead applications and process changes to meet regulatory needs. Tested and implemented changes to ensure regu- latory complianceCreated a regulatory dictionary to track financial transactions from legacy systems to front-end applications.Managed successful deliveries of functional and technical specifications. Managed code review sessions of new and modified code. Created test plans and test cases and helped with onsite UAT with the client. ADDITIONAL |
