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Candidate's Name
CONTACTStreet Address  Landon Ct.Kingsport, TNPHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFILE30 years of customer service experience, from retail to scheduling outsource appointments for pulmonary and plastic surgery. Customer is always right attitude with a strong work ethic. Empathy for my client and the drive to find the right solution for them.EDUCATIONBEARDEN HIGH SCHOOLKnoxville, TennesseePellissippi State CCOakridge, TennesseeCertified Nursing Assistant TrainingJohnson City, TennesseeKEY SKILLSData entryMedical record scanningProfessional communications withmedical practitionersExcellent communication skills withpatientsTime managementPeople skillsOrganizedINTERESTSCraftingEnvironmental conservationGardeningArtYogaCrochetingTravelEXPERIENCERetail Support Associate for Lowes, Rodgers Petroleum, and Ingles Markets. Customer service, cashier, stocking, manage front end and assistant manager.Call Center Representative for Citi Group, Gray Tennessee. Worked customer service on credit card accounts, taking payments, verifying purchases, resolving charge disputes, and negotiating account settlements. Also worked collections on credit card accounts through an auto dialer.Certified Nursing Assistant for Ivy Hall Nursing Home, James H Quillen VA Medical Center, and Alvin C York VA Medical Center. Patient care includes bathing, changing, feeding, entertaining, and encouraging positive morale.Medical Records Tech, Alvin C York VA Medical Center. Scanning patient medical records into patient charts while adhering to all HIPPA regulations.Administrative Medical Support Assistant, Alvin C York VA Medical Center. Scheduling outside veteran consults with community-based providers for pulmonary and plastic surgery. Coordinate appointment times and dates with veteran patients. FAVORITE QUOTEPeople do not care how much you know until they know how much you care. - Teddy Roosevelt