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Click here or scroll down to respond to this candidateCandidate's Name
QA Leadhttps://LINKEDIN LINK AVAILABLESUMMARYHave 10+ years of professional IT experience handling various business critical roles such as business analyst, lead process consultant in quality, pre-sales consultant, Onsite Test Coordination, in performance testing, lead service management and project lead across various industry units such as BFS, Retail, Telecom and Airline domain.Have extensive experience in Project Management with a strong emphasis on systems integration methodologies and has participated in solution development from legacy Waterfall to Agile Scrum.CORE COMPETENCIESSuccessfully managed complex projects with global implementation, and rapidly evolving requirements.Project delivery under stringent timelines and high pressure.Setting up the QA Governance Model with Client and QA Audit Process.Expert in Test Environment Setup, Test data Management and data masking.Requirements definition, functional specifications and gap analysis.Project estimation, Test Documentation, Test Strategizing / Planning.Excellent verbal and written skills, especially with regards to presenting findings to both technical and non-technical audiences.Experience in Stakeholder Presentations, conducted training programs on Financial Domain and Sound knowledge in various operations across Trade Life Cycle and Financial ServicesThorough Understanding of SDLC/STLC, involved in various phases like Requirements, Analysis/Design, Development, Testing and Maintenance.Acted as liaison between management and development team for Requirements and QA.Expert in Onsite/Offshore project delivery model.Pro-active Risk and Escalation Management, including identifying cross-projects dependencies, tracking against defined program/project KPIs, prepare and submit project for governance gate approvals.Work with cross-functional team including Engineering QA, Support, Outbound Marketing, User Interface Design and Product ManagersSupporting, Testing and managing web applications for large customer focused websites.Experience in effort and resource estimations, undertaking resource procurements, managing large and cross teams, target planning and performing project/annual appraisals.Strong and diverse technical background across technology functional areas (Requirements, Estimation, Infrastructure, Development, QC, Production Support, etc.).Publish project status reports and dashboards to steering committee and executive leadership, identifying and communicating any performance variances to planned scope, timeline, and budget.Coordinating testing activities across technology/operations and business testing teams.Hands on experience in independent testing activities, which includes SRS Review, Test Conditions/scenarios, Test Case design, Test case review, Test Execution, status, test estimation reporting and Defect management.As a Lead process consultant handled projects with banking customers and lead a team of more than 15 people, mainly into process optimization, process deployment, quality improvement and training.Prepared UAT test data and test cases and provided support for Vodafone client at onshore and Deutsche bank client at Switzerland onshore.Ability to successfully manage multiple deadlines, multiple projects and multiple locations effectively through a combination of business and cross-functional departments with changing priorities and circumstances.Ability to work with cross-functional teams and interact effectively with multiple levels of management, to execute against tight deadlines, works with minimum supervision, flexible, organize and prioritize work. Excellent communication skills, efficient team member and strong analytical & problem solving abilities, interpersonal skills, presentation.Onsite experience for UAT support (Deutsche bank, Switzerland) involved in banking product implementation. Onsite Coordination for the airline testing for British airways (London, UK), Mobile testing experience with Marks & Spencer ( London, UK) and Vodafone ( Dusseldorf, Germany).DOMAIN SKILLExperience in BFS Domains (Cards and Payments, Retail/Investment banking, Mortgage, Asset, Wealth Management, corporate actions, capital markets, FX, Fixed income, cards, swaps, cash payments, SWIFT, Future trade, capital markets, Bonds, securities, Future trade, and Ecommerce Trading).Worked for various clients like Deutsche bank, standard chartered bank, Mauritius commercial bank, Queensland treasury corporation, Morgan Stanley, Royal Bank of Scotland, Northern Trust.Experience in Retail domain. Worked for Marks and Spencers.Experience in Telecom domain. Worked for Vodafone client.Experience in Airline domain. Worked for British Airways.MANAGEMENT SKILL SET:-Project Estimation, Test Strategy, Test Plan, Automation Test Strategy, Test Approach, Resource Plan, Verifying Agile - User Stories, QA Release Certification, Creating approach for TDD and BDD, Vendor Management and Client Relationship, Risks mitigation, Release management, Stakeholder Engagement, Operations Management and Project Metrics, Cos management, mitigation plans, identifying risks, Ecommerce management, TDM.TESTING SKILL SET:-Functional Testing:SIT, UAT, E2E Testing (End to End), XML / Schema Testing, Mainframe Testing, Browser Compatibility Testing (BCT) and Operating System Compatibility Testing. White Box testing, Black Box testing, Smoke Test and Regression, Web services testing, Front end, backend, UAT, middleware,T24 product testing, client/server, cloud,API Testing, cross browser testing, Adhoc Testing.Mobile Testing:Hands on experience in iOS iPAD / iPhone / Mini, Android - Micromax/Samsung Device/HTC device and MS in Nokia Device. Perfecto, Simulator and Emulator.Web Service Testing:Hands on experience in SOAPUITDM(Test Data Management):Hands on experience in TDM Process and setting up environment. Managed a successful TDM team for all test data requestAutomation Testing:Managed Automation team for many projects, tools used QTP, Testcomplete, selenium, AppiumPerformance testing:Managed performance team for many projects. Tools used LOADRUNNER, Grinder tool,Jmeter,Management Tools:MS Excel, MS PowerPoint and MS Word, ConfluenceDefect and Test Management Tools:JIRA, Quality Center ALMTECHNICAL SKILL SET:-ToolsHP Quality Centre, SOAPUI, Grinder, JMS Service tester, JMS service client, Load Runner and Exposure to automation QTP. ESB (SOA), putty, Winscp, mobile devices, Selenium, Appium, Perfecto,POSTMANDatabaseOracle, MS SQL Server, Jbase and MS Access UniversityLanguagesSQL 2000/2005/2008/2010, C, C++, info basic, XML, HTMLConsultingPre-sales consulting, Quality Process ConsultingDatabase:SQL Server 2000/2005/2008, 2010, MS-Access 2000, Oracle 9i, TOADPeople ManagementHandled team size of 15Education:BE - Computer Science Engineering, Anna University, Chennai - 2006Certifications:T24 Banking product, Bronze level.ISTQB Foundation Certificate in Software TestingPerformance Testing Course Completion CertificateInternal Airline, Insurance, Banking domain certifications.Trainings:Completed Retail Banking trainingAttended Business Continuity Planning courseAttended Agile Development trainingPROFESSIONAL EXPERIENCEClient : Verizon WirelessPiscataway/Basking Ridge, NJProject Name: B2B- B360 POSDomain: TelecomRole: QA LeadApr 2020- Till dateTechnologies: B360 online Desktop web application, Jira,Qtest,Selenium.Project SummaryVerizon POS System(B360 online web application and status product primarily targeted for business customers to help substantiate the promises of liability, other tariff plans and business services to the costumes, impacting the representatives operations.Involved in the trade in project dealing with the promos, offers given to the users for trading in their devices with exclusive options available in the B360 platformResponsibilitiesTesting extensively in B360 application for different platform which includes Retail, Telesales and Business to business impacts.Plan the work for sprints,provide estimates and timelines for the user stories testing.Followed agile methodology for acceptance criteria based on user stories associated to each sprint.Define the complete flow diagram on the QA test process using Qtest.Coordinate with multiple downstream/upstream systems before and after testing, worked directly with developers, Business analysts.Involved in the API testing using POSTMAN for validating the request and response.Used Jira for detailed defects and report tracking metrics.Involved in testing with broader quality assurance teams across the software and system groups.Created test data, test cases and support for UAT testing, Preparation of test results, summary as a part of daily status report.Client: Verizon WirelessBasking Ridge, NJProject Name: Mobile FirstDomain: TelecomRole: QA LeadMay 2019- Mar 2020Technologies: Mobile devices testing (Android, Android tablets, ios phone, Ipads, Windows phone, with recent versions and devices, Appium scripts,Selenium)Project SummaryVerizon mobile APP is a native application based setup and status product primarily targeted for customers to help substantiate the promises of liability, other tariff plans and consumer servicesResponsibilitiesTesting extensively in IOS, Android, phones (various versions/models) checking the compatibility.Estimate and obtain management support for the time, resources and budget required to perform the testing.Plan the work for sprints,provide estimates and timelines.Consulted with primary business customers gathering requirements to integrating their business processes.Translate the business requirements into various functional documentation, Use Cases, interface mockups, flowcharts, and other process flows.Followed agile methodology for acceptance criteria based on user stories associated to each sprint.Define the complete flow diagram on the QA test process using HP QC.Prepare the test strategy /Test plan documents.Work directly with developers and designers to ensure requirements are met.Coordinate with multiple downstream/upstream systems before and after testing.Coordinate with various stakeholders on the status of the testing, providing updates at regular intervals.Developed user stories and documented alternate scenarios for the catalog and pricing online.Involved in the testing the various modules which include Account,datahub.verizon up,bills,orders,shop.Testing the APIs using POSTMAN toolRan the automation suites(selenium and appium) as a part of testing for the modules handled(My verizon launch app).Involved in the report analysis and debugging of the code.Created test data, test cases and support for UAT testingAnalysis of Test logs in the Splunk.Preparation of test results, summary, tracking defects using QC.Client: WellcareNewark, NJProject Name: Personal Health RecordDomain: Health CareRole: QA LeadJune 2017- March 2019Technology and Tools: JAVA, J2EE, JSP, Web Sphere, Oracle 9i, web application, Quality Centre, UNIX, Microsoft Windows 2000, SQL,JIRA,ConfluenceProject SummaryWellcare is one of the biggest Company in US, which has large number of providers in healthcare industry. To manage all the provider information, Wellcare uses a web application, Health Care portal is a web application which handles the Health care providers information. It has various modules which i Identity management module, Claims module, and Products and Benefits module. It is a redesign project migrated from JSP to J2EE technology which gives providers data from different source systems and there are several third party services involved in many modulesResponsibilitiesIdentify applications/services in scope and track requirements gathering and baselining.Develop the test plan for the tasks, dependencies and participants required to mitigate the risks.Analysis of specifications for billing and accounts receivable requirements, performed gap analysis and presented information to technical team to identify system requirements.Facilitate planning meetings to elicit requirements (User Stories) from Product Owner, product managers, customers and other internal business owners.Coordinates and facilitates work sessions with Medicare Operations usersDocument, implement, monitor, and enforce all processes for testing as per standards defined by the organization.Documented the technical/integration environment, and updated specification documents as necessary.Worked as a liaison between technical teams and the production support teamsManaging Production support testing, SIT, Regression TestingWeb Service Testing using SOAPUI / JMS Service tester.Developed Features, Scenarios and Step Definitions using,Java, WebDriver.Ensure content and structure of all Testing documents / artifacts is documented and maintained.Involved in performance testing requirement analysis activity & performance tool identification phase.Check / Review the Test Cases documents including traceability matrix.Attend the regular client call and discuss the weekly status with the client. Keep track of the changes in the QC.Client: VodafoneDusseldorf, GermanyProject Name: Mobility ProjectDomain: TelecomRole: Business Analyst/Module LeadJune 2015 - April 2017Technologies: Mobile devices testing (Android, Android tablets, ios phone, Ipads, Windows phone, with recent versions and devices, Appium scripts)Project SummaryVodafone Start is a browser based setup and status product primarily targeted for customers to help substantiate the promises of Vodafone RED, other tariff plans and consumer servicesResponsibilitiesTesting extensively in IOS, Android, Windows phone devices (various versions/models) checking the compatibility.Estimate and obtain management support for the time, resources and budget required to perform the testing.Plan the work for sprints,provide estimates and timelines.Consulted with primary business customers gathering requirements to integrate their business processes.Translate the business requirements into various functional documentation, Use Cases, interface mockups, flowcharts, and other process flows.Followed agile methodology for acceptance criteria based on user stories associated with each sprint.Uploaded the you tube, media related content and in vimeo player using the blueprint of the respective environment.Ensured the video uploaded in the blue print is getting displayed in the feeds page and is getting played.Handling defect triage calls for each sprint.Define the complete flow diagram on the QA test process using HP QC.Preparation and execution of regression test suites using Test Complete toolPrepare the test strategy /Test plan documents, perform end to end testing.Work directly with developers and designers to ensure requirements are met.Engaged in Performs analysis against engagement implementation scope and schedule, and determine appropriate action steps,Coordinate with multiple downstream/upstream systems before and after testing.Coordinate with various stakeholders on the status of the testing, providing updates at regular intervals.Developed user stories and documented alternate scenarios for the catalog and pricing online.Involved in the testing the vodafone online shopping page (Ecommerce platform)Facilitated orders with 3rd party vendors.Provided ongoing analysis to upper management and research cost effective ways to gather the information needed to compete in the online space in both eCommerce and Social MediaCreated test data, test cases and support for UAT testingsAnalysis of Test logs in the Splunk.Preparation of test results, summary, tracking defects using QC.Project trainings conducted to clients on the process improvement area.Client: Northern TrustChennai, IndiaProject Name: Entitlements Hub ProjectDomain: Banking and Financial SectorRole: QA LeadSeptember 2014 - September 2015Project SummaryThe Program aims at replacing legacy Income & Corporate Action Systems (SIR/GCA/FM) with a Strategic Entitlements Hub (SEH).This project, [The Entitlements Hub project, will cover the entire delivery of global Income and Corporate Actions processing including P&I Income, Dividends, and Mandatory, Voluntary, and Choice Corporate Actions.Testing Approach: Functional Testing, Web Service Testing, TCS BaNCS product testing, web application testing.Tools: Quality Center ALM, SOAP UI.ResponsibilitiesIdentify applications/services in scope and track requirements gathering and baselining.Manage the existing QA methods & practices and benchmark the current quality and test capabilities.Analysis of various products and resolving the requests raised by the operation team regarding the application effectively.Initial level ingestion mapping and outbound translations are mapped with harmonization.To guide the customers to a more optimized and efficient set of software quality factory practices that includes ongoing continuous improvement.A feasibility study has been done, considering creating a standalone report to project the Client and fund along with service level mapping details.Effective customization of various interfaces based on Client requirements.Ensure that test process improvement objectives, specific goals, measures and metrics are establishedPreparation of the Test plan document and test strategy document, Test Scenarios/Test cases for Requirements, traceability matrix.Maintain client portfolios in the analytic system; updating, pricing, generating reports, and providing call/maturity information in a timely manner.Manually tested functionality of trading stocks and executed Trading Reports to cross check with database and FIX logs.Worked closely on trade processing credit and relative value analysis for primary and secondary market transactionsIdentified and analyzed risk factors based on client needs.Reviewed credits for primary and secondary market trading, monitored and reviewed high risk credits regularly .Preparation of test results, summary, tracking defects using QC.Responsible for providing complete end to end co-ordination to the team on implementing the QA process.Following the process, creation of tasks, doing PMR for my project, Organized and taken session for other teams on BANCS product (corporate actions).Engaged in performance testing activities and automation for preparing the test data.Prepared test cases and worked on ATM and Smart card system, performing the functionality as per the clients requirement for the defined module.Engaged in reports on regular status to the senior management team.Identification of risks, issues and dependencies and mitigation planningManage customers in terms of QA deliverables, Tool deliverables (Automation scripting, Performance scripting, Framework, training) and implementing testing methodology and tools.Client: Royal Bank of ScotlandChennai, IndiaProject Name: Fixed Term Savings AccountDomain: Banking and Financial SectorRole: QA LeadDecember 2013- September 2014Technology and Tools: Retail Banking, Mainframe DB2, Quality Control, UNIX, Microsoft Windows 2000, SQL, Mainframe Cobol DB2Project SummaryFixed Term Savings Account (FTSA) is a flexible product, reduces FTE costs to service, reduces the risk of errors and improves the customer experience across all channels.FTSA s are becoming the primary means for Banks and Building Societies to tactically acquire balances at short notice and to promote a very competitive rate for a limited period of time. The move towards a variety of fixed rate products which are competitively priced has been evidenced since the Banking crisis, as providers compete aggressively for deposits that can be retained longer term.ResponsibilitiesUnderstand the testing effort by analyzing the requirements of project.Deploying and managing the appropriate testing framework to meet the testing mandateEnsure content and structure of all Testing documents / artifacts is documented and maintainedIdentify applications/services in scope and track requirements gathering and baselining.Presented business workflows to business stakeholdersCollaborated with operations manager to align reporting objectives and analytic report requirements.Develop the test plan for the tasks, dependencies and participants required to mitigate the risks to system quality and obtain stakeholder support for this plan.Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization.Created test data, test cases and support for UAT testings . Involved with writing test cases for ATM module .Ensure content and structure of all Testing documents / artifacts is documented and maintained.Involved in performance testing requirement analysis activity & performance tool identification phase.Conducted gap analysis by identifying strategic objectivesTested SQL queries for maximum efficienciesCheck / Review the Test Cases documents including traceability matrix.Attend the regular client call and discuss the weekly status with the client. Keep track of the changes in the QC.Client: Marks & SpencerLondon, UKProject Name: MCFPRole: QA LeadJuly 2013- November 2013Project SummaryMCFP (Multi Channel Foundation Programme) is a programme to change the ordering platform for M&S from Amazon to WCS (Web Commerce suite). All the existing orders will be moved from Amazon to wcs during data migration. This project will deliver the Mobile experience as part of the MCFP program.Technology and Tools: Mobile devices testing (Android, Android tablets, ios phone, Ipads, Windows phone, with recent versions and devices, Quality Control, UNIX, Web services, Microsoft Windows 2000, SQL, mobile devices.) Agile methodology.ResponsibilitiesUnderstand Business Requirement Specifications and non-Functional Specifications, coordination with business experts for requirements review.Identify applications/services in scope and track requirements gathering and baselining.Translate the business requirements into various functional documentation, Use Cases, interface mockups, flowcharts, and other process flows.Work directly with developers and designers to ensure requirements are met.Participating in discovery sessions to gather requirements for e-commerce development projectsPreparation of Test Scenarios/Test cases for Requirements, Preparation of traceability matrix sheet.Testing the mobile website/Application using android, IOS devices, Tracking test progress using jira and reporting to manager.Involved in the Ecommerce application testings.Consulted with primary business customers gathering requirements to integrating their business processes into their custom designed e Procurement sitesEngaged in Performs analysis and automation scope.Participate in the testing process by verify QA test cases and executing test cases to ensure all requirements all met before client release.Performed mobile application testing using Testcomplete toolCoordination with multiple vendors for test management.Client: British AirwaysLondon, UKProject Name: Travel ProgrammeDomain: TravelRole: Project Lead & Onsite CoordinatorNovember 2012- June 2013Project SummaryThe Travel Programme (TTP) is a major transformational programme undertaken by British Airways (BA). It aims to facilitate decommissioning of large number of applications that are implemented in Travel Programme, two of the major modules with in this program are Customer Management (CM) and Flight Management (FM).Technology and Tools: UNIX, Web services, Amadeus, Quality Centre, JMS service tester and client, SQL, Grinder tool.Responsibilities:Understand Business Requirement Specifications and non-Functional Specifications.Understanding the service definition, design and Test Scenario documents, preparation of functional test cases and automation test suites.Tested both SOAP-based and RESTful APIs/Web Services using SOAPUI.System testing using JMS Test client and SOAPUI 4.0, preparing test suites, for QA, Prelive, Live implementations.Analysis of issues/defects in the code (eclipse, web sphere) and SOAPUIIdentification of risks, issues and dependencies and mitigation planning, Involved in tools identification based on project requirements.Document request/response XML's test procedures and functional/technical findings from the test run.Defects Reporting and Web Services Test Results Reporting.Defining environmental requirements and liaison with environments team for the environmental set up.Involved in the functional testing for the web services using TestComplete toolManage Overall Testing activities and status. Coordination and status reporting of the project to relevant stakeholders on a regular basis.Familiar Inter Systems, HTML, XML.Coordination with multiple vendors (Amadeus, NIIT) for test management.Preparation of Test Closure report.Involved in testing the ba.com site (online web page - Ecommerce)Involved in performance testing using grinder tool.Perform deployment testing and post batch sanity checks.Client: AIGChennai, IndiaProject Name: Term Life InsuranceDomain: InsuranceRole: QA LeadNovember 2011- October 2012Technology and Tools: UNIX, Quality Control, Selenium, Microsoft Windows 2000, SQL, Grinder tool, oracle db, web applicationProject SummaryThe level term insurance project provides the facility for the offers life insurance on level terms or a fixed premium payment for the duration of the term. The Project involved converting and customizing the plan as per the needs of the customer with low rates for low and middle class income group.ResponsibilitiesUnderstand Business Requirement Specifications and non-Functional Specifications.Liaised with the client for the functional specification document design and provided improvements of the design .Identify applications scope and track requirements gathering and baselining.Preparation of Test Scenarios/Test cases for Requirements, Preparation of traceability matrix sheet.Involved in Automation of the client page web application using Selenium.Designed Test cases Using Selenium Webdriver and TestNG.Identification of test cases for automation and Execution of Selenium Test cases and Reporting defects.Regression test cases were written and automated using Selenium RCEffective customization of various interfaces based on Client requirements.Manage, monitor and track application status, environmental requirements and test data requirements, test design, test execution and metrics for all applications in scope.Maintained a team of 10 and ensured on-time delivery.Morgan StanleyChennai, IndiaProject Name: PWM & MSSB joint ventureRole: Team LeadMarch 2010-October 2011T24 Project: The PWM International Banking Project is designed to develop banking capabilities various locations globally. The products involved Call Accounts, Term Deposits, Dual Currency Investments, Term Loans and Bank Guarantees. The objective of the project is to be able to integrate the Temenos package product (T24 Model Bank) into the existing 55 different infrastructure/applications that includes clusters of upstream and downstream applications.MSSB Project As part of the Morgan Stanley Smith Barney Joint Venture, Client and Account data from SB businesses will be integrated and aligned with MSSB processes and platforms. Conversion Work stream is responsible for converting all legacy Smith Barney books and records data (accounts and assets) from Citi to the MSSB clearance and custody platform servicing.Technology and Tools: T24, Mainframe Cobol, db2, SQL, T24 web application, putty, winscp, Banking product Investment banking, Retail Banking.ResponsibilitiesManage the overall Testing activities and status. Coordination and status reporting of the project to relevant stakeholders on a regular basis.Manage, monitor and track application status, environmental requirements and test data requirements, test design, test execution and metrics for all applications in scope.Analysis and review of Business requirements, Business Specification Document, Technical Specification Document, Design expression, Change requests.Coordination with business experts for requirements review.Preparation of test data in the T24 web application by writing automation scripts.Understanding the requirements from BRD and FSD for the stream Entitlement.Coordinate with multiple downstream/upstream systems before and after testing. Logging and tracking the defects in Quality CenterPerformed end-to-end testing of the conversion-impacted application. Performed Health check-up and smoke testing when the data is refreshed in the database.Tested the distributed/Web applications besides the mainframe applications, prioritizing Bug.Organized and taken session for various applications involved within the team, verify adherence to process.Preparation of Weekly Test Reports during test preparation and test execution phase.Client: Standard Chartered BankChennai, IndiaRole: QA Analyst /Technical consultantApril 2009-March 2010Project SummaryT24 (Banking product) is a web-based application and is customized to the banks |
