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Click here or scroll down to respond to this candidateSKILLSPROFESSIONAL SUMMARYACCOMPLISHMENTSWORK HISTORYCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Cordova, TN 38018 Proven ability to enhance patient and customer experiences, as demonstrated at Baptist Memorial Hospital Memphis, by leveraging strong problem-solving skills and professional phone etiquette. Excelled in roles requiring documentation accuracy and customer service relations, significantly contributing to team cohesion and operational efficiency without relying on numerical quantification.Employee of the month (March 2021 at Baptist Memorial Hospital) Presidential Ambassador of Baptist College of Health Sciences (Years 2014-2015) Employee of the year (Year 2013 at Wendy's Valenti Management) Microsoft Office skillsCustomer representativeServicesProfessional phone etiquacyDocumentation accuracyVarious proficient computerskillsCustomer service relationsProblem solving and solutionproviding skillsEffective and active listeningTeam building and intactnessJan 2019 - Jan 2024Memphis, TNRegistered Nurse / Baptist Memorial Hospital Memphis Provided safe, quality nursing care to the adult patient population Advocated for patients and their family members regarding the clients' illnesses and wellbeingPrecepts newly graduated nurses and contributed to the team building processUtilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.Sep 2018 - Jan 2019Memphis, TNNursing Student Intern / Baptist Memorial Hospital Memphis Demonstrated compassion and empathy while providing comfort EDUCATIONmeasures for terminally ill patients during end-of-life care. Enhanced patient care by assisting nursing staff in administering medications and monitoring vital signs.Contributed to efficient patient flow by accurately admitting, transferring, and discharging patients as directed by nursing staff. Provided emotional support for patients and families, aiding in the overall well-being of each individual during their hospital stay. Jan 2017 - Dec 2018Cordova, TNCustomer Service Representative / Family DollarFulfill merchandise transactions for customersStock/restock merchandise shelvesMaintain cleanliness of store and work areaEngage customers with upselling of additional products Respond to questions and resolve issues as necessary Assist customers with all purchases and returnsAnswer store phone calls with proper phone etiquette Aug 2014 - Jan 2018Lakeland, TNRetail Sales Associate/Cashier / Cracker Barrell Old Country Store Maintained a clean and organized store environment, contributing to a positive customer experience.Helped customers complete purchases, locate items, and join reward programs.Handled high volume transactions during peak periods without compromising service quality or accuracy.Operated POS terminals and cash drawer balancing.Jun 2012 - Jan 2014Cordova, TNCrew Member / Wendy's Valenti ManagementProven ability to learn quickly and adapt to new situations. Worked effectively in fast-paced environments.Skilled at working independently and collaboratively in a team environment.Assisted with day-to-day operations, working efficiently and productively with all team members.Sep 2018Memphis, TNBachelor Of Science in NursingBaptist College of Health SciencesMajored in Nursing with a minor in Health Care Management Studied/mastered various aspects of General Studies and Nursing coursesBecame proficient in medical care of the adult population Participated and became knowledgeable about nursing care while working in numerous hospitals and clinical settings Exhibited nursing presentations to various individuals including patients, other students, professors and members of the community CERTIFICATIONSMay 2012Memphis, TNHigh School Diploma in General StudiesMiddle College High SchoolBasic Life Support (CPR) skills since January 2019 |
