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PHONE NUMBER AVAILABLE EMAIL AVAILABLELinked in - LINKEDIN LINK AVAILABLEBusiness Analyst/Functional Analyst/Manager- Projects/Sr. Scrum masterTeam Management ~ IT Infrastructure~ Project Management~ TelecommunicationsCERTIFIED PROFESSIONAL SCRUM MASTER CERTIFIED PROFESSIONAL AGILE LEADERSHIP CERTIFIED PROFESSIONAL PRODUCT OWNERBusiness AnalyticsTechnical TroubleshootingSoftware RequirementsQuality AssuranceApplication DesignTeam DevelopmentInternal ControlsProject/Change ManagementMethodical, highly adaptable professional with extensive experience analyzing business functions and processes and applying needed technological enhancements across enterprise, with over 10+ Years of expertise. Skilled in aligning end-user needs with long-term resolutions to complex IT challenges. Track record of success developing, deploying and evaluating systems aimed at improving quality and efficiency.Advanced expertise in Oracle application implementation and integrated software applications. Skilled team leader and troubleshooter continually focused on identifying, isolating and resolving technical issues.Strong knowledge and comfort within Oracle based environments, along with all peripheral processes. Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.Accomplishments & BenchmarksCIME SUMMIT award winner 2012 from Cognizant Country wideReceived Best Performer Award for the AT&T training and transitioning process to Manila, Philippines.Offshore Process Specialist selected to travel to Manila, Philippines to aid in incorporating new processes and train Cognizant associates on transition and implementation.Used Lean concepts to redesign process to determine workflow behavior of AT&T processes.Business Development and Client retention CRM IT sales and delivery Daily reports and logistics.Designed 12 Steps to Successful Client Relations for inbound and outbound sales support.Career ProgressionVerizon NCProject Manager/ Sr.Scrum Master/ Agile Coach FEB 2022-Till dateResponsibilities:Engage with business to understand requirements, propose solution alternatives, prepare staffing and release plans.Conducting project kick off meeting, documenting and communicating project timelines, coasts, risks and their mitigation plans, communication plan and escalation matrix.Managing project progress and prioritizing the features for development, ensuring quality of deliverables and high customer satisfactionDependency resolution, tracking schedule and budget against approved plans and minimizing variancesExperience with GCP, AWS cloud, ELK, JIRA, Rally,Jenkins, Git, Confluence and SharePoint.Streamlining delivery to minimize gaps between teams, staff planning, identify resource gaps and standardizing deployment processSuccessfully lead and coach scrum adoption. Implemented best practices, sprint planning, standup calls, review sessions and sprint retrospectives.Tracked sprint progress using burn-down chart and historical data in planning the future sprints.Completed large data migration projects.Develop overall project plan taking into consideration the Change Management activities (planned outages, upgrades, migrations). Managing timelines for change deployment efforts in order to reduce conflict and to mitigate riskCreated and maintained the solution vision, roadmap, and backlog of work through the project's life cycle.Translated features into user stories within the teams backlog while managing, ranking, and prioritizing this backlog to reflect stakeholders requirementsAs a Scrum Master facilitated all the Scrum Ceremonies and help the teams from solving any blockersCreate transparency for the teams by laying out the backlog for next 2-3 sprints based on their capacityContinuous evolution of Scaled Agile and Lean practices along with strategic initiatives aligned to an enterprise transformation roadmapFacilitated strong cross-organization communication channels focused on Scaled Agile, Lean, Change ManagementActed as a galvanizing force for implementing new ways of thinking and working while creating a culture focused on value delivery and continuous improvementDeveloped and delivered SAFe, Scrum, and Lean training for teams and targeted roles across the organization.Coach Value Streams, Agile Release Trains (ARTs), Teams, Leadership, and individuals to improve Scaled Agile, Lean practices for increased value delivery. Observe, identify and introduce opportunities for improvementFacilitated the Agile process and Oversees the Scrum process and coaches the team, facilitates transparency, inspection, and adaptationHelps the Scrum Team focus on creating high-value increments that meet the Definition of DoneEnsures that all Scrum Events take place and are positive, productive, and kept with the timeboxCauses the removal of impediments to the Scrum Teams progressFacilitates communication and collaboration inside and outside the teamShields the team from external interference and ensures the team is fully functional and productiveFosters self-organization and cross-functionality of the teamHelping the team agree on what they can achieve during each sprint (or other time period).Coaches Agile Teams to be cross-functional and Self-managing high performing teamsHelps find techniques for effective Product Goal definition and Product Backlog managementHelps the Scrum Team understand the need for clear and concise Product Backlog ItemsHelps establish empirical product planning for a complex environmentFacilitating stakeholder collaboration as requested or neededLeads, trains and coaches the organization in its Agile adoptionSuccessfully lead and coach scrum adoption. Implemented best practices, sprint planning, standup calls, review sessions and sprint retrospectives.Tracked sprint progress using burn-down chart and historical data in planning the future sprints.Completed large data migration projects.Develop overall project plan taking into consideration the Change Management activities (planned outages, upgrades, migrations). Managing timelines for change deployment efforts in order to reduce conflict and to mitigate riskCreated and maintained the solution vision, roadmap, and backlog of work through the project's life cycle.Translated features into user stories within the teams backlog while managing, ranking, and prioritizing this backlog to reflect stakeholders requirements.Engage with business to understand requirements, propose solution alternatives, prepare staffing and release plans.Conducting project kick off meeting, documenting and communicating project timelines, risks and their mitigation plans, communication plan and escalation matrix.Managing project progress and prioritizing the features for development, ensuring quality of deliverables and high customer satisfactionDependency resolution, tracking schedule and budget against approved plans and minimizing variancesExperience with JIRA, Confluence, MS Project and SharePoint.Streamlining delivery to minimize gaps between teams, staff planning, identify resource gaps and standardize deployment process.Cognizant Technology Solutions VA Apr 2019- FEB 2022Manager Projects/Change ManagerRelationship/Project Manager for two key processing departments. Provided operational and functional support for web front end applications and network infrastructure of Wireline and Wireless Telecom applications. Researched and analyzed technical issues reported by customers, business, and technical teams. Managed code deployment releases, bug fixes, enhancements, and business requests for web front end applications including the Pre-order and Post-order process flows.Project Management: As a Digital Project Manager for Cognizant Technology Solutions, I was responsible for defining program goals for individual projects related to Client production. I ensured projects were effectively resourced and managed relationships with a wide range of groups, including all internal and external project contributors. I was responsible for managing the work of consultants, allocating and utilizing resources in an efficient manner, and maintaining a cooperative, motivated, and successful team.Clients Handled:Bayer Agriculture Domain- PM/Sr. Scrum MasterResponsibilities:oPerforming the GAP analysis for the Data one Report Enablement as one of the ProjectsoExperience with JIRA, Confluence and SharePoint.oWorking closely with the Business/Stake holders in gathering extensive information pertaining to the Legacy and the Target systems and identifying the GAPs.oWorking on the Bayers Enrollment/Event Participation report in performing the QA and creating the data flows as well as the BRDsoWorking on the LEGO project as part of the Even Participation report and creating separate view report taking payments and transactions into consideration.oPerforming the data analysis from the Legacy AGDATA systems and preparing the GAP document for the target D1 systems.oPreparing the Roadshows and Project documentation.oIdentifying the Before and After FACT Views.oIdentifying the Business Definitions, Calculations, Owners, Object names, Building Blocks/Subject areas as part of the GAP Analysis.oWorking simultaneously on 3 different projects Inventory, Development Data GAP tracker and LEGO Projects.Anthem Health Care Health care- PM/ Sr.SMResponsibilities:oWorked on BRD or HLBRs (High Level Business Requirements) providing a framework on TIMBER Project.oExperience with JIRA, Confluence and SharePoint.oWorked with the GBD Government Business Division organ of Anthem, for the Timber Project in preparing the Project Timeline and also the BRDs on a high level.oWorked closely with the Middleware and the database teams in ensuring an appropriate performance testing environment is built, exact same as Production to simulate the situation.oArranging daily standups and JADs with the Business and stake holders.Walmart Real Estate - Project Manager / Sr.SM
Responsibilities:oThis Project is pertaining to creation of REP reporting using Tableau for the Order / Phasing and detailed drill down of the REP project statuses across North America.oExperience with JIRA, Confluence and SharePoint.oThe Primary Data source being utilized from the REP system.oWorked closely with the Tableau development team and the Sr. Technical architect in explaining the project requirements and the Real Estate Model to achieve the necessary results.oPrepared the BRD as per the Joint discussions working with the Business Users.oPrepared various Reporting cases after extensive meetings conducted with the Business Leads and Stake holders as below:What is the status of the weeks order (High level DB)How many projects we have?Every week position count?Mattel-American Girl PM/Sr.SM Contact Center Transformation - Quadrant Analysis -Responsibilities:oWorked closely with the Project Manager in performing the 4 Quadrant Analytics in recommendation of a software upgrade from switching their existing Contact Center System to a new robust system which can effectively produce even better results.oExperience with JIRA, Confluence and SharePoint.oPerform a detailed assessment to understand the current state operations, technology and process to develop target-operating modeloPrioritized top call drivers to identify opportunities for optimization, technology intervention, automation and contact eliminationoAnalyzed current state operational practices to identify opportunities which will enhance customer experience and cost optimizationoConducted capability analysis of current state tech infrastructure to identify the key drivers which will help optimize customer experienceKemper - As a PM and Sr.SM - Recommendations of software upgrade Contact Center Transformation - Comparative Analysis.Responsibilities:oWorked on the 4 step Discover Define Decipher Decide approach tailored specifically for Kemper. Each of these phases had very specific sets of objectives, activities and deliverables, ensuring all the desired objectives from the assessment are fully tracked and align.oExperience with JIRA, Confluence and SharePoint.oPerformed a detailed assessment and provided the Strengths and Weaknesses of the each vendor through a Scoring approach.oPerformed detailed curve ball analytics in relation to the Operations, Contact Center Technology modernization and CRM.Verizon Third Party Vendor Management- Project Manager / Change Manager / SMResponsibilities:oDocumented and standardized web deployment and post deployment procedures, reducing deployment cycle 10%.oExperience with JIRA, Confluence and SharePoint.Monitored production Pre-order web infrastructure and front-end applications ensuring 99.9% uptime and providing 24/7 support.Handling all the Release Management activities for 2 Major Applications including New deployments, Enhancements and Bug fixes.Handle the business requests for legacy billing information and answered questions about new policies and changes.Hosting the Daily standup calls, Program Meetings, Deployment Meetings, Weekly status calls, Post deployment meetings, creating the Change requests and submitting for approval and making sure to follow up till closure/implementation is done.Alorica, Inc CA May 2017-Apr 2019Sr. Functional Analyst / SM ERP TeamAnalyze, design and configure Oracle applications and modules including AR, AP, and PA. Participate in and document the requirement gathering sessions and analyze the impact of the changes. Gather, manage and document functional requirements for technical customization including workflows and scripting. Work with the business architect and other planners to assess current capabilities and identify high-level requirements.Client Service: Create customized responsibilities, menus and request groups. Configure customers, banks, branches, accounts, transactions (wire transfer, automatic clearing house), invoices (standard, mixed, debit memo, credit memo, quick matches and pre-payment invoices) for Order to Cash (O2C). Define accounting and sub-ledger for financial accounting hub (FAH) and built accounts payable, receivable and general ledger applications and modules. Designed the Interface process for 5 Lines of Business. Worked closely with the Business Users and the development Team, to bridge the gap and have the UAT and the PROD deployment go smooth. Did a Process Migration from SAP to Oracle in Panama on the Function front for the AR & AP modules, and trained the Team of Business users with the Functional flows.Project Management: Work with business architect and other planners to assess current capabilities and identify high-level requirements. Assist technical team with data conversion, create user-manuals and train end users. Created Test Scripts (TE-40s) for UAT sessions, as well as the MD050s and Functional Flows, as well as creating the training documents for the End Business users.Responsibilities:Analyze, design, and configure the Oracle applications and modules including AP, AR, PA, GL. Experience with JIRA, Confluence and SharePoint.As a Scrum Master facilitated all the Scrum Ceremonies and help the teams from solving any blockersCreate transparency for the teams by laying out the backlog for next 2-3 sprints based on their capacityContinuous evolution of Scaled Agile and Lean practices along with strategic initiatives aligned to an enterprise transformation roadmapFacilitated strong cross-organization communication channels focused on Scaled Agile, Lean, Change ManagementActed as a galvanizing force for implementing new ways of thinking and working while creating a culture focused on value delivery and continuous improvementDeveloped and delivered SAFe, Scrum, and Lean training for teams and targeted roles across the organization.Coach Value Streams, Agile Release Trains (ARTs), Teams, Leadership, and individuals to improve Scaled Agile, Lean practices for increased value delivery. Observe, identify and introduce opportunities for improvementFacilitated the Agile process and Oversees the Scrum process and coaches the team, facilitates transparency, inspection, and adaptationHelps the Scrum Team focus on creating high-value increments that meet the Definition of DoneEnsures that all Scrum Events take place and are positive, productive, and kept with the timeboxCauses the removal of impediments to the Scrum Teams progressFacilitates communication and collaboration inside and outside the teamShields the team from external interference and ensures the team is fully functional and productiveExperience with JIRA, Confluence and SharePoint.Handling Conversion Projects and implementation of 6 different Projects under the Billing..Trained the Billing team on AR/AP deployments in Panama, for a Conversion Billing project - 2017.Trained the Billing team on AR/AP deployments in UK, for a Conversion Billing project - 2018Participated and documented the requirement gathering sessions and analyzed the impact of the changes.Gather, manage and document functional requirements for technical customization including workflows and scripting.Work with the business architect and other planners to assess current capabilities and identify high-level requirements.Account Receivables (AR): Setups Customer Profiles, System Options, Transaction Types, Sources, Accounting Rules, Auto Accounting Rules, Auto Invoice Line Ordering Rules, Grouping Rules, Receipt Sources, Receipt Classes, Banks, Bank Charges, Lock Boxes, Transmission Formats, Aging Buckets, TCA Architecture, DQM.SRM SOFT LLC CA Mar 2015-Feb 2017Oracle Functional Consultant/Business Analyst/ SMAnalyze, design and configure Oracle applications and modules including AP, AR, CE, INV, I-Expense, and FA. Participate in and document the requirement gathering sessions and analyze the impact of the changes. Gather, manage and document functional requirements for technical customization including workflows and scripting. Work with the business architect and other planners to assess current capabilities and identify high-level requirements.Client Service: Create customized responsibilities, menus and request groups. Configure customers, accounts, transactions (wire transfer, automatic clearing house), invoices (standard, mixed, debit memo, credit memo, p.o. default, quick matches and pre-payment invoices) for Order to Cash (O2C). Define accounting and sub-ledger for financial accounting hub (FAH) and built accounts payable, receivable and general ledger applications and modules.Project Management: Work with business architect and other planners to assess current capabilities and identify high-level requirements, perform fish bone analytics, regression testing and ensure the redundancy of data is nullified. Worked closely with the PM, on the timelines and bridging the technical gaps between the Stake holders and the technical teams.Responsibilities:Analyze, design, and configure the Oracle applications and modules including AP, PO, AR, HRMSParticipated and documented the requirement gathering sessions and analyzed the impact of the changes.Experience with JIRA, Confluence and SharePoint.Gather, manage and document functional requirements for technical customization including workflows and scripting.Work with the business architect and other planners to assess current capabilities and identify high-level requirements.Account Receivables (AR): Setups Customer Profiles, System Options, Transaction Types, Sources, Accounting Rules, Auto Accounting Rules, Auto Invoice Line Ordering Rules, Grouping Rules, Receipt Sources, Receipt Classes, Banks, Bank Charges, Lock Boxes, Transmission Formats, Aging Buckets, TCA Architecture, DQM.AT&T CVOIP - COGNIZANT TECHNOLOGY SOLUTIONS PVT. LTD. India April 2009-April 2013Offshore Process Specialist/Business Analyst/SMIdentified process boundaries, then developed ways to automate functions and processes. Analyzed department technology management and determined best methods for future application integrations. Participated in design sessions as a part of SDLC structural rebuild using the agile methodology with Quality assurance as a major part. Trained new floor associates on processes and transactions. Built NPAC subscription versions, Dealt with other CLECs on service issues and issuances of Firm order confirmations.Operations Management: Ensured internal control procedure compliance by examining reports, records, documentation and operating practices. Monitored IDO dashboards and associate high priority work load to ensure SLA's were met.Responsibilities:Analyzed department technology management and determined Best Avenue for future application integrations.Identified process boundaries, then developed ways to automate functions and processes.Experience with JIRA, Confluence and SharePoint.Participated in design sessions as a part of SDLC structural rebuild using the agile methodology with Quality assurance as a major part.Ensured that established internal control procedures were complying, by examining reports, records, documentation and operating practicesAs a Scrum Master facilitated all the Scrum Ceremonies and help the teams from solving any blockersCreate transparency for the teams by laying out the backlog for next 2-3 sprints based on their capacityContinuous evolution of Scaled Agile and Lean practices along with strategic initiatives aligned to an enterprise transformation roadmapTraining New associates on the floor on process and transactionsHandling Escalated/Supervisor calls and monitoring process automations and transitionsManaging Teams Productivity and QualityDaily reports and logisticsSystems Administration: Served as CVOIP Tech install and network flow specialist.Applications Used: All AT&T CVOIP Applications related with the OMC which includes AMDOCS CRM, LSRV, BOOMERANG, BBNMS (Broadband network Management systems), LNP Tool, and Production Support Tool.AIRBORNE (P) LTD. IndiaFeb 2008 - Mar 2009Gift Shop Associate (Contract based)Managed business development, sales, marketing and profit and loss of international duty-free merchandise.Efficiency & Quality Improvements: Created daily reports to oversee logistics, inventory control and procurement. Planned and organized promotional events.Responsibilities:Business Development, Sales & MarketingEvent organization and promo planning Team strength - 14-16 people Training and development of the shop staff on various merchandiseExperience with JIRA, Confluence and SharePoint.Schedule maintenance and evaluation for the shop staff with the direction from Manager.Achieve organizational goals and adhere to the PPD standards set, daily reports and logistics Inventory control.CES INDIA (P) LTD (BPO) IndiaJan 2007-Jan 2008ASSISTANT MANAGER -Business Development/AnalysisLed cross-functional teams to understand and analyze operational opportunities and impacts for technology changes throughout the organization. Identified process problems and implemented new and improved policies and processes. Oversaw business development and client retention, CRM, and IT sales and delivery. Managed logistics and daily reports.Efficiency & Quality Improvements: Identified roadblocks and proposed solutions effective for a $50 million project that helped company retain an important client. Speed up sales and marketing processes and systems implementation projects.Responsibilities:Develop metrics to determine inefficiencies and areas of improvement throughout various departments.Speeded up the sales and marketing processes and systems implementation projects.Experience with JIRA, Confluence and SharePoint.Identify process problems and implemented new and improved policies and processes.Lead cross-functional teams to understand and analyze operational opportunities and impacts for technology changes throughout the organization.Identified roadblocks and proposed solutions that were effective for a $50 million project that helped my company retain one of the best Client.Business Development and Client retention CRM IT sales and delivery Daily reports and logistics.12 Step to successful Client relations - Program Designer Inbound and Outbound sales supportStudy of the current Business Process and GAP Analysis using AIM documents,Preparation of BR100, Common Set-ups doc, Sys Admin Set-ups documents.IVY COMPTECH (P) LTD, LONDON & INDIA (BPO) IndiaApr 2003-Nov 2006Team LeadServed as quality and business analyst, analyzing and designing methodologies to increase customer satisfaction and create a defect free environment for end users. Led team of 25 members in ensuring SLA's were met. Handled escalated calls. Recognized and celebrated exceptional team performance and team member accomplishments. Provided guidance during process transition from onshore to offshore.Efficiency & Quality Improvements: Initiated sub-groups or sub-teams as appropriate to resolve issues and perform tasks.Responsibilities:Team Strength 25 members(Varies as per shifts) Huddles/Feedbacks (monthly/Weekly)/Appraisals Motivate and inspire team membersStrive for team consensus and win-win agreementsMaking sure the SLA's are met Handling the Escalated Calls Recognize and celebrate team and team member accomplishments and exceptional performanceDaily reports and Logistics Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallelProvide guidance to the team based on management direction Process Transition from Onshore to OffshoreQuality and Business Analyst performing the analysis, designing the methodologies to increase the customer satisfaction and creating a defect free environment for the end usersExperience with JIRA, Confluence and SharePoint.Technical ProficienciesDatabases/Oracle Applications:Oracle Database Version 10g/9i/8i, MS SQL Server 2000, EBusiness Suite PHONE NUMBER AVAILABLE/11.5.10/R12.1.1/R12.1.3/R12.2.5, DB2/400, Oracle CC&BOperating Systems:Microsoft Windows, UNIX, Red hat Linux, IBM AS/400Methodologies Used:SCRUM/AGILE, WaterfallLanguages:Visual Basic, .NET, ILE/RPG, ILE/CL,, PL/SQL, C++Software:MS Word, MS Office, MS Excel, MS Power Point, MS Project, Clarify Web Support, Cool Compliance, MS Visio, Q-Test ProfessionalCVOIP Applications:LNP Tool, Universal Production Support Tool, LSRV, BOOMERANG, CRM, NPAC Subscriptions ToolEducation and CertificationsWESTCLIFF UNIVERSITY Irvine, CADoctor of Business Administration PursuingWESTCLIFF UNIVERSITY Irvine, CAMaster of Business Administration - 2018COLEMAN UNIVERSITY San Diego, CAMaster of Science, Information Systems Management - 2015ANDHRA UNIVERSITY - IndiaBachelor of Science, Electronic Equipment MaintenanceDR. L. B. COLLEGE - IndiaAssociate in Math, Physics & ChemistryCertified Scrum Master Certified Product Owner Certified Agile CoachCertified People and Crowd Management Expert Train the trainer Certified Lean conceptual Implementer Yellow Belt Trained |
