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Click here or scroll down to respond to this candidateCandidate's Name
Davenport, FLEMAIL AVAILABLE PHONE NUMBER AVAILABLELinkedIn PortfolioProfessional SummaryHighly skilled and customer-focused Digital Customer Service Associate with a robust background in providing exceptional support in fast-paced environments. Adept at managing high volumes of communications through various channels, including email and social media. Demonstrated ability to resolve customer inquiries efficiently, enhance the customer experience, and contribute to achieving service level goals. Committed to delivering outstanding service, maintaining accuracy, and supporting team objectives with a positive attitude. ExperienceTechnical Support SpecialistFreelance RemoteJune 2023 Present Provided exemplary technical support for clients, addressing and resolving issues related to technology and software. Managed high-volume email and phone support, ensuring timely and accurate responses to customer inquiries. Utilized various tools and documentation systems to enhance the efficiency and effectiveness of customer support.DirectorBluShark Media Web3 Content Creation CompanyJune 2023 February 2024 Led the creation and distribution of web3 content, enhancing customer engagement and satisfaction. Developed educational materials to support customer understanding of complex technologies. Oversaw content accuracy and ensured alignment with customer service best practices. Managing DirectorSolanews Crypto Reporting NetworkJuly 2021 June 2023 Managed the development and delivery of media content, increasing reach and engagement by 45%. Provided support for digital platforms, handling customer inquiries and technical issues efficiently. Documented and tracked customer interactions to ensure accurate resolution and service level adherence.DirectorAugmented Ventures - Blockchain Content Creation Network June 2019 August 2021 Established and managed a content network, improving customer engagement by 60%. Led initiatives to address customer inquiries and technical issues across multiple platforms. Ensured high-quality support and documentation for customer interactions. EducationBA in Chinese Language and CultureMinor in BusinessZhongshan UniversityJuly 2002Certifications Foundations of Project ManagementHubSpot AcademyOctober 2023 Python 3CourseraJune 2021 JavaScriptSoloLearnAugust 2019 HTML & CSSSoloLearnNovember 2018Skills Digital Customer Service & Support High-Volume Email & Chat Management Effective Communication & Problem Solving Multi-Channel Contact Center Experience Proficient in MS Excel, Word, Outlook Strong Interpersonal Skills & Team Collaboration Attention to Detail & Service Orientation Ability to Work in a Fast-Paced Environment Language Skills: English (fluent), Spanish (basic, if applicable) Technical Requirements Experience with CTI Call Integration Systems and customer support software Familiarity with social media platforms and online communication tools Basic knowledge of product and company policy documentation |
