| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Customer Service RepresentativeObjective:The prime objectives of customer service are to answer customer questions quickly and effectively, resolve issues with empathy and care and improve brand credibility. Great customer service can make buyers loyal to your brand, products, and services for years to come. Seeking a challenging yet rewarding role where I can leverage my 6 years of experience providing fast, accurate, empathetic support to a wide range of customers. A willingness to serve and an interest in taking care of the customer. The best associates do whatever it takes to resolve a customers issue and identify what a customer really needs.Building customer relationships/ Empathy, transparency, consistencyDiffusing customer situations/ End interactions on a good noteCustomer oriented support/ Understanding customer expectation Skills:Effective time management/ PatienceAnalytical thinking decision making/ Communication SkillsProduct KnowledgeEmpathy/ Active ListeningAdaptability/ Flexible work scheduleTaking ResponsibilityStanding for long periods of timeWork Experience:Food City February 2018 - August 2022I began when I was 14 as a bagger and worked my way towards becoming a cashier. The managers then promoted me as a Front End Manager. I worked as a customer service representative, which requires great listening skills and always answering phone calls. It also meant running in circles, assisting my coworkers with customers and their computer systems. Price checking, cleaning messes left behind, bagging orders, loading customers' cars, promoting our discount card, and even jumping on my own register to get people out of the store quicker. I helped ensure customers would return. As manager I was given the duty of sending my coworkers to break in order to guarantee we had as many employees up front for checkout. .This further included lotting out lottery tickets, and balancing register tills, while finishing the safety security deposit every night. Prior to closing the Gas N Go, I checked behind employees before releasing them, watching for stray buggies or baskets, a vacuumed carpet, tidy bathroom, bags and registers are cleared and cleaned, and lastly trash changes. This was the best job I had ever had, due to registering for school it was my time to leave. White Star Dry Cleaning April 2024 - July 30 2024I was trained as an up front customer associate. Though my title suggested more than I was hired for, I set up customers who were picking up for checkout, fetching their orders and ringing them though while ensuring customer satisfaction. If a customer was not satisfied, I suggested we run it through again for a redo free of charge. When customers dropped off an order I also checked for stains, checked pockets, searching for any damage when received, and marking them in for identification. There I logged the material or fabrics of the garment, the brand name, who it belonged to, and which cleaning system it should be sent though. Sometimes I was assigned to racking finished orders, spitting pieces into designated areas for pickup. Though some days I worked with production in the back due to a shortage of employees. There I bagged comforters and dresses. I also shook clothes out, assorting them to specific hangers, inspecting each garment for special attention or rush tags. Orders were put together in the back using heatseals as miniature barcodes, telling the garment's history and how many went to a piece. With a two piece order or more, a tie was stuck around the hangers and hung for a bagging machine. I no longer work here as of 07/30/24 due to no pay increase when I joined production. I was paid less than my peers who had begun after me. I felt I was being taken advantage of for the position I was hired for.Interests:My career objective is to provide an outstanding service for the role provided using interpersonal skills. The ultimate customer service objective of customer service is to deliver an exceptional customer experience that not only pleases customers but also fosters loyalty, promotes positive morale, protects the companys reputation, and ultimately drives business growth. The quality of your customer service directly reflects your customer service teams skills and satisfaction. To deliver superior customer service, your team must be empowered to excel. I seek the opportunity to make a positive impact in a new but not new industry after spending my past years in the retail industry. Seeking a career transition where I can develop new skills while sharing transferable skills, highly motivated looking to gain work experience in a part time role. Pursuing an opportunity to apply my positive attitude and enthusiasm for an entry level role that offers training to build a solid foundation for a successful career. |
