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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service SpecialistHuntsville, AL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceMedication TechnicianAdhereHealth LLC-RemoteDecember 2022 to November 2023Update insurance information. Request refills for members. Enroll Mail Order Services. Reach out to Provider & Pharmacist.Automated Dialer 75-80 calls a dayPrior Authorization SpecialistAsembia/Aspen Pharmacies-RemoteJune 2022 to December 2022Outbound calls to insurance companies, doctors offices or patients. Schedule deliveries, refill medications, verify benefits, run test claims, start/stop/cancel/or complete prior authorizationsSenior Account SpecialistATT/DIRECTV-Huntsville, ALJune 2021 to May 2022Answer inbound calls and SAVE customers from disconnecting. Offered deals to customers based off company loyalty. Reviewed and change account information for mobility. Assisted customers of bill payment or promise to pay.Customer Service Representative ClosurePrime Therapeutics-RemoteNovember 2020 to April 2021Run test claims pull mbrs account info send letters to member and provider Prior Authorization Agent/Customer Service Rep for Horizon Blue Cross Blue Shield/Pharmacy TechAlorica-Huntsville, ALDecember 2017 to July 2020I work for the Prior Authorization Department. I am an Agent. Inbound calls adjust claims complete Rx's refill for members. Worked with Disability patients, Medicare, Medicaid recipients CNA - Certified Nursing AssistantElder Care Services of Decatur-Huntsville, ALAugust 2017 to March 2018Bath, dress, cook, and assist with feeding resident then transport to school. Pick up from school prepare a snack assist with feeding then transport homeCNA - Certified Nursing AssistantBrightStar Care-Huntsville, ALAugust 2017 to January 2018Bath, dress, cook, and assist with feeding resident then transport to school. Pick up from school prepare a snack assist with feeding then transport homeCna/CompanionRedstone At Home-Huntsville, ALFebruary 2016 to June 2016Assisted with grooming, standing, sitting, going to the restroom. Assisted with eating, going to and from activitiesCNASouth Hampton Nursing and Rehab-Owens Cross Roads, AL August 2014 to January 2016Bath, dress, cook, and assist with feeding resident then transport to school. Pick up from school prepare a snack assist with feeding then transport homeFactory WorkerCinram Manufacturing-Huntsville, ALOctober 2011 to December 2011Lined movies up and made sure their wasn't any rips or tears in the movie cases AT&T Customer Service RepAT&T-Greenwood, MSApril 2005 to September 2007Called customers to sell at&t service to them . I also worked on any bill problems the customers may have had. I also changed services for the customers or added services for them EducationHigh School Diploma in General StudiesRamsey High School - Ramsey, ILAugust 1997 to May 2001Skills Ive worked in nursing all my life so theres not too much i cant do (10+ years) Customer Service Health Insurance Vital Signs Medication Administration Insurance Sales Medication Administration Vital Signs Sales (1 year) Senior Care Microsoft Excel Microsoft Word Phone etiquette Typing Leadership (2 years) English Computer literacy Pharmacy technician experience Hospital Experience Home Care Laboratory Experience Medical Billing Compounding Medications HIPAA Microsoft Outlook Medical Terminology Medical Records Patient Care Triage Live chat Office experience Communication skills Microsoft Office Patient monitoring Customer support (2 years) VPN Help Desk Medical Coding ICD-10 Technical Support Conflict management Analysis skills Retail sales Avaya ICD-9 Active Directory CPT Coding Telemarketing Insurance Verification Computer skills Front desk Time management Data entry Multi-line phone systems Word processing Clerical experience EMR Systems Epic Medical Office Experience Typing 30 WPM (4 years) Outbound calling (5 years) Cold calling (3 years) Automatic Dialer Calls (4 years) Telemarketing Sales Customer service Live chat Leadership Hospitality Help desk Retail sales Insurance sales Upselling HIPAA Medical coding ICD-9 ICD-10 Medical terminology Hospital experience Clerical experience Medical records Front desk Telecommunication Order entry Typing VPN Remote access software Salesforce OracleCertifications and LicensesCNAJune 2001Pharmacy TechnicianJanuary 2018 to January 2019CPRCertified Nursing Assistant (CNA)PTCB CertificationPharmacy Technician CertificationPharmacy Technician LicenseState Tested Nursing AssistantCertified Medication AideMedical Billing CertificationDriver's LicenseAugust 2020 to February 2024 |
