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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Eagle Avenue #: CPhiladelphia, NY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS Excellent verbalcommunication skills Demonstrate confidence Work well with teams Commercial Awareness Problem Solver Attention to details Ability to work underpressure Self-awareness Basic computer skills Proactive Critical thinking Good writtencommunication skills Flexible and able to adjustto the work environment Stress tolerance Professionalism Active listener Multi-tasking Has leadership qualities Time management Able to perform withminimal supervision Strong work ethics Ability to accept and learnfrom criticism Analytical and researchskillsEXPERIENCEWe Insure Group, Jacksonville, Fl Customer Service Manager March 2015 - February 2018 Sales Presentations Manage 10+ CSRs in their daily roles in the call center Monitor and assist CSRs in meeting and maintaining their daily call metrics Establishing metrics for CSRs and implementing them for the floor Ensuring new CSRs are licensed appropriately, fingerprinted, and appointed with the State of Florida Trained CSRs as they are hired for the call center Directed a team for ongoing Account Management, Product Optimization and Advertising Placement on the Company Website and Elsewhere Managed Bills, Policies, Invoices, Checks and Contracts Answered Inquiries and responded to requests by accessing computerized financial information. Assisted clients in the purchase and sale of Residential Home Insurance. Served as Primary Customer Service Professional to receive direct sales calls and Customer Support Issues. Explained To Clients the Terms and Coverage of Insurance Provided In Line with Industry Regulations. Determine the most appropriate Insurance For Customers at the best price. Predicted Client Insurance Needs, Including Insurance Policy Renewals.Alliance & Associates, Jacksonville, Fl Customer Service Team Lead March 2013 - March 2015 Predicted Client Insurance Needs, Including Insurance Policy Renewals. Primary Customer Service Professional to Receive Direct Sales Calls Insurance CSR Brightway Insurance-Jacksonville, FLManage 10+ CSRs in their daily roles in the call center Monitor and assist CSRs in meeting and maintaining their daily call metrics Establishing metrics for CSRs and implementing them for the floor Ensuring new CSRs are licensed appropriately, fingerprinted, and appointed with the State of Florida Trained CSRs as they are hired for the call center Played a Key Role in Generating (number) Per Year in sales and revenues Directed A Team for Ongoing Account Management, Product Optimization and Advertising Placement on the Company Website and Elsewhere Managed Bills, Policies, Invoices, Checks and Contracts Answered Inquiries and Responded To Requests by Accessing Computerized Financial Information Assisted Clients In The Purchase And Sale Of Residential Homes Insurance. Serve As Primary Customer Service Professional to Receive Direct Sales Calls And customer Support Issues. Explained To Clients the Terms and Coverage of Insurance Provided In Line With Industry Regulations. Determine The Most Appropriate Insurance For Customers At The Best Price.EDUCATIONUniversity of Phoenix - Associate of ScienceUniversity of Phoenix - Bachelor of Science |
