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Click here or scroll down to respond to this candidateCandidate's Name
Des Moines, IA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEResults-oriented professional with a diverse background in customer service and property cleanliness. Additional experience in medical billing and coding. Dedicated, well organized, highly communicative and detail oriented. Demonstrates high-energy and skilled in resolving conflicts through proactive communication. Listens actively to questions and resolves issues and disputes tactfully and effectively. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Work ExperienceLaundry WorkerIowa Prison Industries-Mitchellville, IAJuly 2024 to July 2024 Adhered to handling protocol and hazardous materials according to OSHA standards Always maintained safety practices to protect personnel and laundry loads. Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents. Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order. Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions. Delivered consistent results under pressure, maintaining high- quality output during peak periods or staff shortages.HousekeepingIowa Prison Industries-Mitchellville, IAJuly 2021 to March 2022 Properly handling all cleaning chemicals and supplies. Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap. Enhanced user satisfaction by maintaining clean and well-stocked rooms in a timely manner. Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors Promoted a safe work environment by adhering to health and safety regulations while performing duties.Medical Biller and CoderCommunity Health Care-Davenport, IAAugust 2019 to October 2020 Correctly coded and billed medical claims for various hospital and nursing facilities. Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission. insurance claims to companies for Customer Service RepresentativeTeleperformance-Davenport-Davenport, IAJuly 2016 to November 2018 Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Responded to customer requests for products, services, and company information. Developed strong product knowledge to provide informed recommendations based on individual customer needs. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Handling debit/credit card transactions for Apple products.. OSHACertified in the knowledge of OSHA standards in the workplace environment Forklift Certification, 07/01/23,Present, Experienced in operation of forklift machinery Microsoft Certification in Word,Excel, PowerPoint, March 2023 Reviewed patient charts to better understand health histories, diagnoses, and treatments. Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses. Handling debit/credit card transactions for services rendered. EducationHigh school diplomaNorth High School - Davenport, IAJuly 2014 to July 2014Associate Degree in Liberal Arts & SciencesDes Moines Area Community College Hamilton Technical College - Des Moines, IA Skills Adaptability Technical support Customer service Complex Problem Solving Medical Coding Time management Teamwork Attention to detail Multitasking Microsoft Suite proficiency Medical BillingCertifications and LicensesMedical Billing CertificationForklift Certification |
