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Candidate's Name
880 Chaseridge Drive, McDonough, CA 30253Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLE; EMAIL AVAILABLEObjective:To obtain a desk position with a company that can greatly benefit from a dedicate insurance professionalExperience:Auto/Property Damage/Homeowners AdjusterUSAA, Conyers, GA July 2021 April 2024Worked within a high-volume call center and provided excellent customer serviceContacted policyholders, claims and/or their legal representative, within 8 business hoursExplained procedures and answered questions regarding the claims process to negotiate settlement within authorized amounts (up to $200,000 or policy limits)Negotiated and settled property, bodily injury, property damage, total loss with owners, attorneys, and/or lienholders as appropriateProcessed moderate to high complex or technically difficult claims by investigating and gathering information to determine the exposure on the claim Bodily Injury, Property Damage AdjusterE.A. Renfroe, WFH, September 2019 - September 2021Drafted reports covering all phases of investigated on auto claimsObtained recorded statements from policyholders, claimants, and witnesses to make accurate liability decisionsAcquired applies basic knowledge of P&C insurance policy contracts coverage as well as the claim handling process and proceduresResponded to all voicemails, emails, and written correspondence Bodily Injury/Liability AdjusterAccess General Insurance Company, Atlanta, GA June 2007 October 2014Ensured claim processing is consistent with applicable policies and proceduresAudited repair estimates to validate scope and to verify that projected costs are within industry standardsEvaluated facts of loss and interpreted state and/or federal laws and regulationsProcessed claims in dispute by listening, answering questions, best practices, and appraisal process, if necessaryEducational Qualifications:Mississippi State University, Starkville, MS January 1990 January 1993 Skills and Certifications:Licensed in 24 states; NPN # 7440580Proficient in Microsoft Office (Word, Excel, Outlook) Audatex, and MitchellTeam PlayerNFIP Flood Certified #PHONE NUMBER AVAILABLEUSAA CertifiedXactanalysis proficientt |
