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Click here or scroll down to respond to this candidateCandidate's Name
Administrative Assistant / Case Management/ Record ManagementWashington, DC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEParticipative management professional; results-focused with proven abilities in strategic planning, operations compliance, and improving the efficiency of operations team building. Highly skilled at achieving, success in extremely regulated and high-pressure environments, resolving compliance issues peacefully and efficiently. Thorough knowledge of the rules and regulations laid by the local / state and central business regulatory law. Progressive executive support experiences have created a passion for surpassing financial and operation objectives via a combination of world-class delivery. Lead, direct, and manage inbound and/ or outbound site operations to ensure that the project staff executes service agreements at, or above the customers standards. Authorized to work in the US for any employerWork ExperienceDental Receptionist/Administrative AssistantDCDS - Bowie, MDSeptember 2018 to Present Provide general administrative and clerical support to ensure efficient office operations. Perform data entry and maintain accurate records. Manage calendars, coordinate and schedule appointments, and meetings. Assist with project coordination and follow-up on action items. Answer phone calls, take messages, and redirect calls as necessary. Maintain office supplies inventory and place orders as needed. Assist with office management tasks as assigned. Experience in an office assistant or administrative role preferred. Strong organizational skills with the ability to multitask and prioritize tasks effectively. Proficient in computerized systems, including MS Office Suite (Word, Excel, PowerPoint) and email platforms. Knowledge of dental office procedures. Excellent communication skills, both written and verbal. Ability to work independently with minimal supervision. Attention to detail and accuracy in all work performed. Record Management SpecialistHeiTech Services, Inc. - Landover, MDMay 2017 to August 2018 Analyzed, comprehend, and validated editorial/redaction business rules and Standard Operating Procedures as they relate to Freedom of Information Act exemption requirements on MRTP applications. Provided constructive editorial/redaction performance feedback to other workgroups that performed first-level redactions on MRTP applications. Performed essential data entry of FOIA exemption syntax requirements to complete project deliverables. Escalated questionable MRTP applications as needed to clarification data that may require redactions to protect confidentiality. Completed Daily Activity Reports (DAR) to assist with daily, weekly, and monthly contractual reporting requirements. Shared suggested performance efficiencies and/or seek opportunities to integrate performance improvements via lessons learned or acquired experiences. Administrative AssistantRobert Half Office Team - Washington, DCDecember 2015 to May 2017 Provided excellent customer service to all customers to suit their specific needs and ensure overall customer satisfaction. Provided general administrative reports for the Quality Control team. Verified contractor quality requirements are specified to vendors and contractor documentation submittals. Monitored the progress and effectiveness of the project quality management system. Assist the Quality Control team with organizing and collecting all documentation upon project completion. Assisted the Foster Grandparent Program with conducting new client intake assessments. Keep timely case notes, maintain required documentation, input client data into the Valtrex System, and collect all client documentation to be filed. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports. Assured compliance with program regulations and managed relationships with partnered sites. Reviewed filings received to be filed in the Public Disclosure Room. (PDR) Processing Disclosure Requests. (walk-in only) Processed requests for authenticated copies of reports. Assessed, received, and processed fees for the production of documents, reports, listings, and CDs. Managed all incoming calls from disaster victims to verify assistance eligibility. Listened and obtained information from all callers in a professional, systematic, and organized manner. Utilized company policies to solve customer issues and directed calls to the managerial team when necessary. Documented all incoming calls information according to standard operating procedures in the database.Administrative AssistantAthena Consulting LLC - Gaithersburg, MDNovember 2013 to November 2015 Answered and screened all incoming calls from applicants, employees, and clients regarding recruitment processes in a timely manner. Routed all questions from applicants, employees, and clients to the appropriate department. Created job descriptions based on the needs of the client. Updated existing job descriptions as needed. Managed the recruitment email inbox, imported and categorized resumes into Resumate. Scheduled interviews and send out confirmation emails to qualified candidates. Uploaded new candidates resumes into the SalesForce system. Used recruiting software and other tracking systems to track applicants from the resume submission phase. Emailed all new job descriptions to all Recruiters. Posted all current job(s) to Craigslist, Zip Recruiters, Indeed, SalesForce, and Athenas websites. Cash Control SpecialistSix Flags America - Mitchellville, MDMay 2013 to October 2013 Assisted with all operational functions of the Parks Cash Control Department. Ensured timely and accurate distribution and receipt of tills are at the tellers window daily. Responsible for transporting Revenue to secured location daily and accurate completion of daily operating reports, tickets, In-park, and related reporting. Maintained integrity of operations by professionally handling sensitive/confidential information in compliance with company policy. Counted, and rolled loose coins and maintained appropriate currency logs. Responsible for interacting with internal and external; addressing and resolving all customers concerns.Case Management / Compliance SpecialistArbor E&T - Largo, MDJanuary 2007 to September 2013 Prepared all customers for intake, interviewing, eligibility verification, and referrals to supportive services, employment services, job coaching, job searching, and follow-up services. Contacted employers to solicit orders for job vacancies, determining their requirements and recording relevant data such as job descriptions Interviewed job applicants to match their qualifications with employers' needs, recording and evaluating applicant experience, education, training, and skills. Interviewed customers to gather information on training needs, educational background, work experience, skills, interests, and eligibility. Ensured that case documentation meets regulatory guidelines. Modified the organizational policies or the contractual terms to ensure adherence with the industry standards and the law-abiding it. Monitored the work of operation staff employees to ensure adherence to quality standards, deadlines, and proper procedures are followed daily. Conducted monthly, and quarterly internal reviews or audits to ensure that compliance procedures are followed. Conducted internal investigation of compliance issues. Servered as a Local Human Resource Rep between management and employees by handling all HR functions, questions, and helping resolve work-related problems. Maintained records and compiled personnel-related documentation such as hires, training, performance evaluations, payroll documents, and employee leaves of absence. Reported progress to managers and highlighting any issues or areas of concern and offering workable solutions or new ideas.Employment Case ManagementMaximus, Inc - Washington, DCJanuary 2002 to January 2007 Provided excellent customer service to all participants to suit their specific needs and ensure overall customer satisfaction. Conducted orientation sessions for 40-50 new customers weekly. Conducted assessment interviews with new customers using the assessment tools weekly. Ensured intensive client monitoring was conducted continuously following the assessment/IRP process. Entered required data into Workqwest tracking system for all customers on caseload weekly. Tracked all customers' participation on a weekly basis by using tracking documents weekly. Conducted a planning session with all active customers on a weekly basis to ensure that all policies and procedures were followed. Followed procedure to apply a sanction when the participants fail to perform required activity. EducationBachelor's degree in Business ManagementUniversity-District of Columbia - Washington, DCJanuary 2024 to PresentAssociate in Business AdministrationUniversity of Distict of Columbia (UDC) - Washington, DC August 2019 to December 2023DiplomaOSSE - Washington, DCJune 2018 to December 2018Skills Microsoft Office 2021, Internet Explorer 2011, MS Outlook2024, Lotus Notes 14.0, Word Perfect IOffice 2021, Messaging software, Novell GroupWise, Adobe Acrobat Pro (Classic track) (10+ years) Quickbooks Outlook Administrative Assistant Payroll System Security Intake Experience Records Management Dental Receptionist Quality Assurance Quality Management System Administration Training & Development Management Schedule management Microsoft Office Customer service Computer skills Communication skills Computer literacy Front desk Time management Teaching Leadership Law office Microsoft Access Order entry Filing Windows Dental office experience HIPAA Data collection Program management Information management Document management Project management Supervising experience Research Social media management Legal research Adult education Medical office experienceAwardsWorld Class Customer Service, Compliance Online Training, System Security AwarenessJanuary 2010Certifications and LicensesCertificate of Achievement Family Investment Administration January 2010 to February 2010Driver's LicenseAssessmentsCreating presentations with Microsoft PowerPoint Proficient May 2024Creating presentations using Microsoft PowerPoint's tools and features Full results: ProficientOffice manager ProficientMarch 2024Scheduling and budgetingFull results: ProficientAttention to detail ProficientFebruary 2024Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientSpreadsheets with Microsoft Excel ProficientMarch 2024Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientProtecting patient privacy ProficientMay 2023Understanding privacy rules and regulations associated with patient records Full results: ProficientWork style: Professionalism ProficientOctober 2021Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: ProficientCustomer focus & orientation ProficientDecember 2022Responding to customer situations with sensitivity Full results: ProficientFood service: Customer situations ProficientMay 2024Identifying and addressing customer needs in a food service setting Full results: ProficientWorking with MS Word documents ProficientMarch 2024Knowledge of various Microsoft Word features, functions, and techniques Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional Information Human Service Development Case Worker Specialist Outreach Specialist Employment Specialist Executive Assistant Support Contract Administrator Office Management Billing Specialist Program Development Facility Management Human Resource Management Risk/ Inventory Management |
