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Title Administrative and Customer Service
Target Location US-WA-Kent
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LINKEDIN LINK AVAILABLEKent, WAPH: PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional Summary:Experienced professional with a diverse background in the craft beer industry, marketing, purchasing, and administrative support. Proficient in managing social media, interdepartmental communication, data entry, and remote collaboration tools. Seeking remote opportunities to leverage my skills in a flexible work environment. Education:Associate of Arts in Business ManagementHighline Community College, Des Moines, Washington 09/0906/13Double Major in History & Craft Brewing B.ACentral Washington University, Ellensburg, Washington 01/2106/23 (103 credits completed)Professional Experience:Marketing & Purchasing (Craft Beverage Liaison)Schabs Bier Den, Yakima, Washington08/1906/23 Established and managed social media presence on Instagram, Twitter, and Facebook. Created engaging posts and advertisements for new products. Coordinated with breweries, wineries, and cideries. Production CoordinatorJohn I. Haas, Inc., Yakima, Washington09/1808/23 Managed front desk operations and created packing lists. Coordinated sample shipments and maintained interdepartmental communication. Developed pages on SharePoint and proficiently used Microsoft Office Suite including Outlook and Teams.BeeristaThe Beer Shoppe, Yakima, Washington08/1706/19 Assisted customers in selecting craft beers. Contributed to business website and social media presence. Maintained inventory and product turnover.Data Entry/Administrative SupportExpress Professional Employment (Various Temp Jobs), Yakima, Washington 05/1711/17 Efficiently input data for accounting and office management. Organized legal documentation and managed phone inquiries. Warehouse Assistant ManagerBrewers Supply Group, Yakima, Washington07/1603/17 Managed incoming and outgoing orders. Maintained a safe and FDA-approved work environment. Solved customer and service provider issues.Wait Staff/BartenderBootleg BBQ Restaurant, Christchurch, New Zealand06/1503/16 Crafted house cocktails and served craft beer. Created a memorable dining experience in an American-themed BBQ restaurant. Caf Shift LeadEllo Caf- Ballantynes, Christchurch, New Zealand 07/1503/16 Assisted customers with beverage selections and maintained a clean caf environment. Managed social media accounts and connected with local community groups. Assistant ManagerThe Wishing Stone, SeaTac, Washington09/1303/15 Oversaw team projects and deadlines. Established social media accounts and managed cash transactions. Cashier/RecoveryIKEA, Tukwila, Washington04/1210/13 Assisted customers with purchases and maintained a clean work area. Other Experience:Co-Leader of Yakima Chapter Pink Boots SocietyYakima, Washington01/21Present Organized fundraising for scholarships and created training programs for women in the craft beverage industry.Sensory Panel MemberJohn I. Haas, Inc., Yakima, Washington09/1903/23 Assessed hops and beer products, providing sensory feedback. VolunteerYakima Humane Society, Yakima, WashingtonVarious Dates Assisted in fundraising events and community outreach activities. Vice President & CoachKent Crusaders Boys and Girls Club, Rugby Girls Team, Kent, Washington 01/0712/10 Coached players and organized team events and fundraisers. Skills: Data Entry: 7,000 keystrokes per hour with 98% accuracy. Typing: 70 words per minute. Public Speaking. Proficient in Microsoft Office Suite, SharePoint, Outlook, Teams, and ROSS. Preliminary stages of Cicerone Certification.

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