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Click here or scroll down to respond to this candidateCandidate's Name
Duncanville, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAspiring Claims Adjuster highly motivated and detail-oriented with a passion for providing exceptional customer service. Self-motivated with excellent problem solving skills, committed to continuous growth and eager to start a career in the insurance industry. Work ExperiencePolicy AnalystFarmers Insurance Group-Duncanville, TXJanuary 2024 to PresentReceived inbound calls from policy holders. I reviewed the policy and went over whats need for the customer. I explain their concerns regarding their policy. Accepted policy payments and sent a copy receipt.Licensed Insurance AdjusterLiberty Mutual Insurance-Dallas, TXMarch 2023 to November 2023I handle claims for homeowners Im currently working on wind/hail claims water mold claims. I issue approved payments and send/receive email to and from the insured. Write partial/full denial letters to the insured. Deliver great customer service and work with the insurer. Desk AdjusterState Farm Mutual Automobile Insurance Company-Dallas, TX March 2022 to November 2022I work Auto claims with SF insured vehicles. I take inbound calls from customers. I issue payments, send letters, file incoming mail and file police reports. Desk AdjusterLiberty Mutual Insurance-Dallas, TXSeptember 2021 to February 2022I handle claims for homeowners Im currently working on wind/hail claims water mold claims. I issue approved payments and send/receive email to and from the insured. Write partial/full denial letters to the insured. Deliver great customer service and work with the insurer. Customer Service SupervisorOne Call Claims-Irving, TXAugust 2020 to July 2021I managed a team of 8 individuals I take escalated calls I listen to the company voicemails I take notes check the team temperature submit weekly timesheet entry data closed claims speak with attorney's firms.Customer Service RepAerotek-Addison, TXNovember 2012 to August 2016Answer and direct 40+ calls daily, with goals including selling plans, managing customer accounts, responding to service queries and cancelling accounts. Trained 5 employees in using Kayako (customer service software) as well as in basic duties and how to conduct calls.Closed sales at a 60% sales rate, 10% higher than company average EducationAssociate in Health and FitnessBryant UniversityJune 2020 to PresentDiploma in Higher EducationNew Beginning Christian Academy - Dallas, TXAugust 2008 to October 2009Skills Microsoft Power Point 3 years WPM 40-50 5 years Forklift Inventory Control Warehouse Forklift Operator RF scanner Customer Service Call Center Customer Support Customer Care CSR Problem-solving Flexibility Team Work Reliability Leadership Supervising Experience Team Management Interviewing Negotiation Time Management Microsoft Excel Workers' Compensation Auto Estimating Restoration Industry Experience Microsoft Office Warehouse experience Inventory control Pallet jack Call center management Training & development Customer service |
