Candidate Information Title System Administrator, Senior Support Technician Target Location US-PA-Boyertown Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Jordan Yacko - System AdministratorLocation: Boyertown, PA Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEUtilizing over 10 years of in office and remote management experience, I ambitiously strive to excel the expectations of users and corporate management alike. Consistently providing white glove service, whether engaging in company acquisition procedures or consultations for network and workstationrequirements.Professional Experience:System Administrator City Center GroupDate: February 2024  August 2024A Real Estate Development and Property Management company supporting a variety of commercial storefronts, hotels, parking garages and residential properties mainly in the Allentown, PA area.Campus type environment network for which I serve as the sole immediate support structure on all levels as the IT System Administrator in conjunction with vendors.Implemented new FreshService IT ticketing system companywide within first 90 days of employment moving away from JIRA/Confluence providing access, SOP training to employees and creating a knowledge base of SOPs.Responsible for deployment of network security measures for building management services and our private security team camera coverage such as Watchguard firewall boxes and VPN software to properties and employees companywide.Deploy VLAN configurations and IPsec tunnels configurations between residential apartments, commercial and small business tenants to main hub for Avigilon NVR security camera for security access, utility monitoring services and internal network access for employee workstations.Responsible for DC setup using AWS, Azure, GCP, AD security permissions, workstation deployments, endpoint software deployment, encryption/antivirus software and other work tools for all departments.Managing security installation projects for residential properties, purchasing all project related materials and designing topography of equipment layout involving NAS/NVR, P2P, any related hardware as well as procuring all licensing and ensuring PCI compliance certifications are met.Responsible for coordination with vendors for all projects involving commercial business properties and parking garage security connected to internal network infrastructure for tenant parking revenue stream.Facilitating the migration of current employee file sharing process and YARDI integration to SharePoint and providing training to employees.Responsible for purchasing/renewals of all software licenses and company domain acquisitions.Resolving all tiers of desktop support tickets and hardware replacements such as UPS devices, Cisco/Aruba/Unify switches, modems and deploying VoIP phone systems with Teams call center capability.Personally responsible for white glove services for President/CEO, COO and all other executives daily.Providing weekly reports and project projections directly to COO for review.Network Administrator Technician ICON plc.Dates: Oct. 2021  February 2024A CRO company that compiles clinical trial data and facilitates the development of medications or treatments for pharmaceutical companies.Communicating closely with senior leadership and stakeholders daily to strategize and execute end-user service projects ensuring timely completion.Providing White Glove Service for IT Global Service ticket escalations and after-hour support for hardware and software issues keeping SLA graphics at a low percentage.Managed Windows 10-11 Upgrade Project providing risk assessment presentations and standardizing hardware across Canada, the US, and South America.Managed Windows Autopilot Project to migrate users from one company acquisition to ICONs network and pre-deploy operating system software before hardware deployment directly from Dell.Proactively monitor and resolve security vulnerabilities, outages, and firewall configuration using tools such as ServiceNow, Symantec, Qualys, Cisco ICE, and Cisco Anyconnect VPN, to ensure robust network security and reliability.Provides comprehensive executive conference room support for Auditing including audiovisual equipment configuration.Traveled to manage office hardware and network upgrades in Brentwood, TN after the PRA Health Sciences acquisition.Maintains accurate documentation by writing KB articles to reference network configurations, troubleshooting procedures, and user support guides for colleagues and team members to utilize.Coordinated office move from Pennbrook, PA to Blue Bell, PA including IT systems/servers.Performing laptop repairs, upgrades, replacements, configuration, and troubleshooting network connectivity for users on a daily basis.Utilizing tools such as Active Directory, MS Endpoint Configuration Manager (SCCM), ticketing system ServiceNow in a MyDesk VMWare environment to streamline task management.Testing multiple Operating System imaging protocols such as PXE Boot, USB and remote imaging capabilities for multiple office users across the Americas.Highly experienced with Microsoft Office 2016/365 programs, TeamViewer, Jabber, WebEx, Zoom, Safari, Chrome, Command Prompt/PowerShell, MyDesk VMWare, WorkDay, Nitro Pro, Adobe, Rufus, Yumi, Cisco Meraki, MECM, Azure Active Directory, Qualsys, RDP, DataBasics, Microsoft Windows XP-10, Mac OS, Android, Microsoft Server 2012, Datadog Network Performance, CATO Networks, Solarwinds, ServiceNow, JAMF, Mimecast, ThousandEyes, Wireshark, Datadog and more.Dates: Jan. 2017  Sep. 2021 Family and Medical LeaveFreelance ContractorDates: Sep. 2010- Dec. 2016Possess extensive experience in providing support to multiple facility maintenance providers for the installation and set-up of computer network systems on a contract basis.Engineer and implement LAN/WAN, VLAN, static IP addresses, VoIP Telephones, and VPN consults.Rebuild and replace the hardware to client specifications.Review, write, and implement SOPs to support client initiatives.Planned, write, and implement disaster recovery protocols and hardware to ensure data integrity.Extensive experience with Microsoft Office 2016, Teamviewer, RDP, SharePoint, Workday, Symantec, Cisco Anyconnect, Active Directory, MECM (SCCM), Netgear ProSafe, Switch IP Configuration, Solarwinds and MS Intune.Education and Certifications:2008 Strayer University BS in Computer Science2009 MCP, MCTS, MCSE, Certifications, Network Administration Degree, Microsoft Certified Windows Technician.2009 ComputerTraining.edu Graduate.2022 CCNA Course Certification Completed, Dell Tech Direct Certified.2023 Qualys Certified.