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Click here or scroll down to respond to this candidateCandidate's Name
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Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEPROFESSIONAL OBJECTIVETo obtain a technical support position with a company that provides opportunities to serve the customer and the company utilizing strong technical and customer service skills and experience.SKILLS & ABILITIESNetworkingTCP/IP /LAN/WAN / Cisco Router / OSI / FTP / SMTP / Telnet ProtocolsNetwork TechnologyNetwork Systems ManagementNetwork DevelopmentGUI ApplicationsOperating SystemsWindows 2010Windows Server 2003 / Active DirectoryLinux / Apache Web ServerVMware, VPNHardwareAssemble/disassemble PCsInstall, configure, troubleshoot and repairInstallation, testing and troubleshooting of cabling (Patch, Fiber, Twisted & Crossover)SoftwareMicrosoft Word, Excel, PowerPoint, Access, Outlook, Publisher, VisioAdobe PhotoshopInstall, configure and troubleshootTechnical Support/Customer ServiceTroubleshoot hardware/software and network connectivitySoftware installation supportConfigure Windows XP, Server 2003, and Linux with an emphasis on securityAnalyze a network for security risks in both hardware & software componentsConfigure and secure Virtual Private Networks (VPNs) and firewallsUtilize hacking tools to monitor, discover, and correct security risksRemote Access, Phone and E-mail supportDocumentationDevelopmentSQL databaseVisual Basic, C++, Intro ProgrammingGeneralStrong written and oral communication skillsTeam buildingHigh level customer serviceProblem SolvingReliableEDUCATIONLanguage English & FrenchITT Technical Institute ATLANTA, GAB.S. in Information Systems and CybersecurityCourses Taken:Security Policies & ProceduresManaging Risks in Cyber securityWindows SecurityInformation Infrastructure Technology securityDatabase DevelopmentGroup DynamicsITT Technical Institute ATLANTA, GAA.S in Computer Networking SystemsCourses Taken:WAN Technology & ApplicationMicrosoft Application & SecurityProject Management, Structured CablingComputer Programming (C++, Python)Linux OS & SecurityNetwork Standards & ProtocolsRELATED WORK EXPERIENCE2018- Present Comcast, The Battery Atlanta GA Rep 3, IT SupportAbility to support standard office hardware and software needs (e.g., Microsoft Office).Ability to recommend modifications, updates, and improvements to institute projects, processes, and resources.Familiarity with supporting Windows 10 and MAC operating systems.Excellent oral and written communication skills.Ability to work in a team environment with institute staff, faculty and collaborators.Demonstrated ability to work on multiple projects simultaneously with strong attention to detail.Good organizational and time management skills.Ability to ensure completed projects are documented and maintainable.Knowledge of POS systems, installation and troubleshootingAble to run and troubleshoot data cablingDHCP and DNS knowledgeAble to work with field technicians on callsAble to enter notes in ticketing systemUnderstanding of switches/routersUnderstanding of wireless networks2016- Present Comcast, Chamblee GA HFC Tech II, XOCResponsible for analysis, dispatch, ticket prioritization, customer callbacksEscalated customer tickets to resolution at the HFC Service deskHFC Network Technicians and management. Responsible for validating HFC resolutionsEnters data into trouble ticketing system to document problemsDiagnostic results and multiple product correlation, as well as escalation and repair performance information.2016- Present Cogentes, Buckhead GA IT Help Desk support (part-time)Server, File, Print, WebDesktop and server supportOnline site and cloud backupsDisaster recovery planningManaged antivirus protectionEmail and massagingMicrosoft Office 365Remotely access/computers, Printers, laptops Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce. Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Technical owner responsible for end-to-end problem ownership, resolution and communication with employees.2006- 2016 Comcast, Jonesboro GA Lead Tech 4 Customer SpecialistSupervises and Dispatches a team of 12 technicians according to area requestsManage job workflows among team and communicate assignment changesManage daily activities and runs reports to monitor team performanceProvided technical support to customersTroubleshot problems with DSL connections, modems, cable, phone, internet and home networksUse familiarity with operating systems and hardware to resolve issuesMaintain accurate notes, and good customer service skillsSADDSAKJDFKLJKASDJFKJDKFJWDKOASJFIOWESDJFIOJWEOIFAJEOJFIODFIJDI |
