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Click here or scroll down to respond to this candidateCandidate's Name 5300 Sunnyway Drive, Fort Worth, TX Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE Objective: IT system administrator seeking an opportunity to be part of responsive and complete organization for clients in all markets to create outstanding service and professional relationships. ExperienceIT System Administrator Project Manager Glamour home construction September Street Address - PresentLead the team through projects Life Cycles to ensure it is completed on time and within the budget. Responsible for planning, organizing, supervising, directing, and completing the project.Responsible for setting up new user accounts and workstations throughout the local office. Also responsible for assigning and maintaining user access in the active Directory.Responsible for answering employees ticket via JIRA ticketing System. Contributed on creating a company wiki with multiple reoccurring issues, technical documentation, and internal knowledge base in JIRA ticketing system.Collaborated as a team both in and out of the office on the maintenance and the support of Active Directory, Microsoft Office Street Address Administration, Microsoft Azure, Microsoft Exchange, Windows Desktop Support, DNS, DHCP, TPC-IP. IT System Administrator Truvant USA; Fort Worth, TX January 2022 - September 2023Install and configure software ERP software, Responsible for the purchase and setup of hardware equipment such as computers, switches, new cabling. Provided network configuration from the Main Distribution Frame (MDF) and independent distribution frame (IDF).Monitored system performance through different outlets virtually and physically. Responsible for any needed trouble shooting issues that could arise daily due to daily processes.Responsible for setting up new user accounts and workstations throughout the local office. Also responsible for assigning and maintaining user access in the active Directory.Responsible for answering employees ticket via JIRA ticketing System. Contributed on creating a company wiki with multiple reoccurring issues, technical documentation, and internal knowledge base in JIRA ticketing system.Collaborated as a team both in and out of the office on the maintenance and the support of Active Directory, Microsoft Office 365 Administration, Microsoft Azure, Microsoft Exchange, Windows Desktop Support, DNS, DHCP, TPC-IP. Helpdesk IT/ERP Support Analyst Quality Sausage; Dallas, TX January 2021 - December 2021Conducted configurations of different machines (Robot) that were programmed to self-transport products from one location to another according to the configurations standard of the industry cured meat.Responsible for configurations of new PCs and installation and setup of new offices. Also, in charge of PC imaging and deployment.Responsible for setting up new user accounts and workstations throughout the local office. Also responsible for assigning and maintaining user access in the active Directory.In charge of supporting ERP Software (Tamlin), installing network printers, active directory administration, network and troubleshooting skills TCP/IP wireless connectivityIn Charge of the support of Active Directory, Microsoft Office 365 Administration, Microsoft Azure, Microsoft Exchange, Windows Desktop Support, DNS, DHCP, TPC-IP Via Salesforce Ticketing system. Helpdesk/Network Support Technician Master Meter; Mansfield, TX June 2017 - January 2021Designed Training Sessions and websites for different clients that purchased the company water meter. Responsible for teaching new users how to use the water meter and the technology provided to maximize the use of water and maintenance of high-quality system.Supported and maintained great relationships with different clients through responding promptly to emails regarding technical issues and assisted through virtual connections.Using the ticketing system Create and manage support cases to ensure issues are recorded, Tracked, resolved, and follow ups are done in other to ensure a resolution in a timely manner using JIRA ticketing system.Supported ERP Software (Harmony) Travel to customer locations to provide training and setup interfaces. IT Technical Support Mitchell International, Coppell TX April 2013 - May 2017Support through responding to High volume of inbound call daily, reply to emails and assist through virtual connection support. Review and publish Technical Support Bulletins and other technical documentation in the knowledge base.Responsible for creating and managing support cases to ensure issues are recorded, Tracked, resolved, and follow ups are done to insure a resolution in a timely manner. Respond to employee concerns relating to IT using Salesforce ticketing system.Support and trouble shoot multiple software programs such as Ultra mate, E design, and many more that were used by our clients for estimation purposes in case of accidents or for repairs from the insurance side. EducationBachelor of Science, Computer Science, University of Texas at Arlington; Arlington, TX December 2021 Bachelor of Business Accounting, University of Texas at Arlington; Arlington, TX December 2021 Associate of applied Science in Computer networking CCNA, North Lake College, Irving, TX December 2014 Certifications: CCNA Cisco NetworkingSkills: Detail oriented, Project oriented, Time management, well communicated and with experience in programs including Cisco, Data Center, Office(MS Word, Excel, PowerPoint, Access, Outlook, Teams), Active Directory, Windows upgrade, Configure IT LAN/WAN, QuickBooks, Tableau, SQL |
