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Title Systems Administrator Customer Service
Target Location US-NC-Charlotte
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Charlotte, NC 28269 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Bold ProfilePROFESSIONAL SUMMARYI have been a Systems Administrator for over 25 years with excellent troubleshooting, customer service and analytics skills for the past 4 years stationed at Duke Energy Mcguire Nuclear Facility.SKILLSImplementation and support of Win and MAC Workstation, Linux/Unix and Intel based serversSupport of Medical MGMT SW, Inventory MGMT SW, Energy Monitoring SW, KeyLogger SWInstallation and support of Cisco ASA Firewalls and Meraki NetworksExtensive experience working with Windows 2012 Server /Active Directory Windows, MAC OS, MS Exchange Server, SCCM, MS Office365Support of Accounting SW MAS500 and QuickBooksADP Time and Labor Mgmt, Time Summit, Exaktime Time MGMTExpert knowledge of following protocols: {TCP/IP, MPLS,SQL IIS and Fiber Optic, DSL Networks, HTML,VM Ware 5.5,ESXI VOIP Citrix Xen 7.0}Attention to DetailWorks Well Under PressureWORK HISTORYSYSTEMS ADMINISTRATOR 09/2016 to 06/2024PC Connection/Duke Energy, Charlotte, NCManaged Windows Server environments and technologies for over 2,000+remote and onsite servers raking and joining them to the domainServer Maintenance and Monitoring: Performing routine maintenance tasks such as installing software updates and patches, monitoring server performance and resource utilization, and troubleshooting issues to ensure servers operate efficiently and reliably.Managed server via various management consoles (MMC, Idrac ILo and Cisco)Utilized a Remedy Ticket system to solve issues pertaining to server supportField calls from customers to locate servers in the domain and upload event logs to vendorsDecommissioned servers and replaced hardware as necessaryMaintained a safe work environment by strictly adhering to established safety protocols and guidelines.Served on the Disaster Recover Team to log and monitor all service tickets as well as serving as a back up and recovery agent restoring data and drives as necessary utilizing Dell EMC AvamarTraveled to replace faulty server hardware (familiarity with Dell, Cisco, HP servesWorked with DCF to cable and connect servers and switches to the Duke environment.Cabled Cat 5 Cat6 and Fiber Optic cabling testing and tracingIT PROJECT MANAGER 09/2015 to 07/2016SunEnergy1 Solar Energy Mooresville, NCLed teams across broad technical, financial and business disciplinesFocused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired resultsNegotiate, analyze, and prepare purchase order agreements, subcontracts, and cost control budgetsUse software tools (e.g Innotas, MS Project, and Visio) to maintain the current status of IT and Quality Assurance Project Plans, Resources and TimelinesPerform Quality Assurance lifecycle tasks and Software Development lifecycle tasks to collaborate with project teams such as coordinate the planning, development and implementation of mechanisms to track testing of the projectsResponsible for designing concepts to connect remote location Construction Sites to the SE1 DomainI configured VPN Tunnels, Secure Citrix Connections to Duke Energy, T1, DSL, and Satellite Networks for Remote Location Access, Configure TCP/UDP Firewall Ports for Internal Security ResourcesManaged the Avaya VOIP Phone System, Fax Server and SMTP Email Relay server, I Configure SMTP Connection Scan To Email Features for(Xerox, Brother, HP)Managed Cisco ASA 8.3 VPN TunnelsMaintained Three Cloud Base File Management systems (SharePoint, ShareFile, DropBox)Responsible for maintaining a system wide Backup solution onsite as well as offsite utilizing Continuum San Backup SoftwareImplemented Two PC Level Security Systems to prevent unwanted intrusion and user activity monitoring TrendMicro Virus Protection and IMonitor Key logger SWProvided day to day desktop support for Mac OS and Windows to internal and remote staffProvided Phone Support to Remote UsersAnd created Detailed Written Instructions on complex PC/MAC Issues for users to followConfigured Motorola Hand Held Scanners for Inventory into a WASP Inventory SQL DatabaseCreated Visio Diagrams for Network Design PresentationsAs Project Manager I was responsible for utilizing SCCM to schedule SW and Configuration Upgrades to Windows LaptopsExperience working with MS Project Gantt charts.IT PROJECT MANAGER 04/2006 to 06/2015Carolina Bone and Joint Orthopedic ClinicResponsible for oversight to CB&J Infrastructure and NetworkManaged large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquire clientAchieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime and delivered by as much as $200K under budgetCreated comprehensive project plans; detailing project plan, schedule, resource estimates, quality requirements and metrics, and organizational change management activitiesPatient Safety Committee (daily meeting)  Speak on behalf of Hospital IT to address urgent technology needs that impact patient safety, Member of Executive committee to address critical hospital infrastructure technology needs, and provide thoughtful solutions that increase the effectiveness of new and existing technologyDaily collaboration with hospital CIO and associated technology VP and Director level staff to address vendor relationship issues, and develop plans for increasing vendor satisfactionMS Exchange 2003 Server Administration and Migration using Exchange Deployment Assistant for Cutover migration to office 365Protocols supported (RDP, SQL, LAN, WAN, WIFI, PPP, VOIP MPLS, Fiber Optic Networks, Active Directory, DFS Citrix, Samba Squirrel mail, Intergy Medical Manager, PACS, Practice Analytics, MAS500, QuickBooks, ADP Payroll Systems, Time Labor Management)Coordinated the addition of 5 Medical offices from Construction to completionUnderstanding the Vision for the Overall Practice and ProvidersResponsible for reviewing time and cost of the project and identifying risks involvedProviding detail description of project scope and requirements with managementResponsible for directing various Construction, Data, and Healthcare vendors providing Goals and requirements to insure a HIPPA Compliant EnvironmentProject Manager for Legacy DFS migration to VM WareExperience configuring Citrix XenDesktop using Citrix Studio 7.0 for Site Setup and catalog creationSupport Intergy Medical Manager Software and EClinical Works EMR Software IMaintained HIPPA Compliant InfrastructureInstallation of Network Rack Systems and coordinate with vendors on Fiber Optic DrillingMaintenance of VIOP Phone system and a PBX Analog phone systemSupport of imaging software for X-rays PACS and McKessonManage projects for upgrades to the InfrastructureApplication Testing and support in a Test Environment User Accepted Testing UAT to Validate the testing steps before publishing.EDUCATIONA+ Designation, MCITPWingate HS, Brooklyn, NYAssociate of Science Computer Science 09/1988Brooklyn Technical College, Brooklyn, New York.

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