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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY OF QUALIFICATIONSCandidate's Name IS A PROFESSIONAL, GOAL-ORIENTED CUSTOMER SERVICE CONSULTANT, WHO SPECIALIZES IN HANDLING COMPLAINTS, PROCESS ORDER AND PROVIDES INFORMATION ABOUT ORGANIZATIONS PRODUCTS AND SERVICES. SHE IS ADROIT IN IMPLEMENTING CUSTOMER SERVICE SOLUTIONS AND LEADING PROJECT GOALS AND OBJECTIVES. THIS CUSTOMER SERVICE CONSULTANT IS CONFIDENT WITH THE ABILITY TO ADAPT TO NEW TECHNOLOGIES AND ENVIRONMENTS. SHE IS A PROFICIENT IN A WEALTH OF SUBJECT MATTER EXPERTISE IN HEALTHCARE SUCH AS HIPPA, EMR SYSTEMS, PHARMACEUTICAL ANALYSIS, INVENTORY ANALYSIS, MS EXCEL, MS WORD, AUTOMOTIVE ANALYSIS SAP SOFTWARE, AND ICD 9/10. DEMONSTRATING UNIQUE ABILITY TO DEFINE ISSUES, PROPOSE SOLUTION AND IMPLEMENT CHANGES COUPLED WITH TECHNICAL AND ANALYTICAL EXPERTISE HER VALUE IS A DISTINCT BENEFIT. WITH PROVEN ABILITY TO EFFECTIVELY LEAD AND MOTIVATE OTHERS, SHE POSSESSES EXCELLENT INTERPERSONAL SKILLS SHARPENED OVER THROUGH HEALTHCARE IT, AUTOMOTIVE INDUSTRY ANALYSIS AND PROFESSIONAL CRM (CUSTOMER RELATIONSHIP MANAGEMENT) ACROSS THE SOUTHEASTERN REGION OF THE UNITED STATES.SYNOPSIS OF EXPERIENCECUSTOMER RELATIONSHIP CONSULTANT:AS A CUSTOMER RELATIONSHIP CONSULTANT, I HAVE SERVED IN THE ROLE OF PRODUCTION OPERATOR, TEAM LEAD, SAFETY PATROL, SALES ASSOCIATE, AND PHARMACUTICAL ANALYST. AUGUST 2017-CURRENTPRODUCTION OPERATOR, FEDERAL MOGUL Performs various assembly operations. Operates various types of machines/presses to produce a high-volume quality part. Inspects quality of parts to verify conformance to specifications and ensure quality standards are met. Reviews set-up cards to ensure that the part number matches set up card. Maintains raw material supplies. Moves units to and from work stations. Completes production boards when applicable for machine/process. Records production and scrap numbers. Maintains accurate counts and produces at required production rate. Makes minor adjustments to machines to ensure proper machine/press operation and the production of a quality product. Reports needed maintenance of machinery. Escalates downtime or scrap issues to Team Leader. Performs safety checks on machines. Maintains a clean work environment according to 5S standards. 2 Adheres to safe work practices and completes gorilla cards when an unsafe condition is identified. Provides support as requested by supervisor.JANUARY 1994- CURRENTSAFETY PATROL, MURFREESBORO CITY SCHOOLS Assists children on their way to and from school in safely crossing roadways and intersections. Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials Watch for gaps in traffic and walk children across the roadway or intersection while holding a "stop sign in such a manner as to be visible to approaching vehicles. Records license numbers of vehicles disregarding traffic signals and reports infractions to police. Places caution signs at designated points before going on duty and remove signs at end of shift. Communicates traffic and crossing rules and other information to students and adults. Reports unsafe behavior of children to school management. Provides warnings to aggressive drivers. Reports accidents to police and fire departments. Guide or control vehicular or pedestrian traffic at such places as street and railroad crossings and construction sites. Assists in overseeing daily assignments and schedules for Crossing Guards. Monitors and reviews information from materials, events, or the environment, to detect or assess problems. Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers or customersOCTOBER 2017- JANUARY 2018 (CONTRACT)CUSTOMER SERVICE REPRESENTATIVE, OPTUM HEALTHCARE Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries Help guide and educate customers about the fundamentals and benefits of consumer- driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider Ask appropriate questions and listen actively while documenting required information in computer systems Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders Make outbound calls to customers on prescription orders and payment issues MAY 1987- JUNE 2014Director, Bradley Nursery School, Murfreesboro, TN Manages enrollment, implements polices, and oversees day-to-day activities. 3 Lead administrator of the school and handles problems with staff, students, and parents. Develops curriculum and ensures the school meets any standards set by the law. Develops and manages the yearly budget. Evaluates and purchases equipment and supplies for the center, or approves requests to purchase materials and equipment. Ensures that all staff meets the requirements for their jobs. Provide a secure atmosphere that promotes learning and social skills. Knowledgeable of the latest educational toys and materials and updates the inventory of these learning tools on a regular basis. Markets and sells the services of the facility to maintain profit margins. Adheres to local, state and federal guidelines for nursery and daycare operations. Communicated with parents through conferences and other means to discuss students progress and interpret the school program requirements Used a variety of instruction strategies, such as inquiry, group discussion, lecture, discovery, etc. Translated lesson plans into learning experiences so as to best utilize the available time for instruction Developed lesson plans and instructional materials and provides individualized and small group instruction in order to adapt the curriculum to the needs of each student Identified student needs and cooperates with other professional staff members in assessing and helping students resolve health, attitude, and learning problems MAY 2005-OCTOBER 2007SALES ASSOCIATE, DILLARDS Greet customers and ascertain what each customer wants or needs. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Compute sales prices, total purchases and receive and process cash or credit payment. Maintain records related to sales. Conduct daily audits. Meet daily sales quotas. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.NOVEMBER 1980-APRIL 1987PHARMACUTICAL ANALYST, MIDDLE TN MEDICAL Performed procedures and calculations crucial to quality controls, including high- performance liquid chromatography (HPLC), gas chromatography (GC), pH testing, instrument calibration, centrifugation and volumetric/coulometric titrations. Earned a reputation for preparing accurate lab reports, sample logs, plant documents and certificates of analysis/conformity (COA/COC). Displayed acumen in organic and analytical chemistry, lab-testing protocols and experiment design through the setup and execution of numerous laboratory testing and experiments on both current and prototype products. 4 Followed EPA and OSHA mandates to ensure the proper, safe disposal of hazardous samples and waste. Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment. Prepare standard volumetric solutions or reagents to be combined with samples, following standardized formulas or experimental procedures. Analyze the results of tests or experiments to ensure conformity to specifications, using special mechanical or electrical devices. Conduct chemical analyses of body fluids, such as blood or urine, using microscope or automatic analyzer to detect abnormalities or diseases and enter findings into computer. Analyze and record test data to issue reports that use charts, graphs, or narratives. Conduct blood tests for transfusion purposes and perform blood counts. Consult with a pathologist to determine a final diagnosis when abnormal cells are found. Examine cells stained with dye to locate abnormalities. Supervise or instruct other technicians or laboratory assistants. Collect blood or tissue samples from patients, observing principles of asepsis to obtain blood sample. Obtain specimens, cultivating, isolating, and identifying microorganisms for analysis. Inoculate fertilized eggs, broths, or other bacteriological media with organisms. EDUCATIONEARLY CHILDHOOD, MIDDLE TENNESSEE STATE UNIVERSITY, MURFREESBOR, TN HIGH SCHOOL DIPLOMA-OAKLAND COMPREHENSIVE HIGH SCHOOL, MURFREESBORO, TNTRAININGCHILD DEVELOPMENT ASSOCIATE TRAINING, MAY 2003 |
