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Click here or scroll down to respond to this candidateCandidate's Name
Buffalo, NY Street Address
EMAIL AVAILABLE / PHONE NUMBER AVAILABLESUMMARYReliable [Job Title] trained in shipping and receiving. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities. Diligent and thorough Shipping and Receiving Clerk with excellent attention to detail and in-depth understanding of shipment tracking and support. Keeps center moving smoothly with accurate records and timely processing. Careful about finding and correcting errors.Over 12 years of learning and growing, 14211 EMAIL AVAILABLE Positive upbeat person who brings more than 12 years of customer facing experience and fast-paced settings Highly adaptable to addressing diverse customer needs Friendly and efficient attitude devoted to maximizing customer satisfaction with exceptional service and support Knowledgeable regarding data entry and delivery standards with strong skills and retaining product and service information to provide effective issue resolutionDedicated to providing our customers with the best service they can possibly get Really great at prioritizing and multitasking in a fast-paced work environment Successfully works as part of team to reach personal and business goals Known for successfully handling escalated customer support issues Authorized to work in the US for any employer provide an expert Financial advice on mortgage and both educational and personal loan educated customer on a variety of loan products and available credit option to promote valuable decision Determine rate locks Insurance of disclosure overage and unders waivers and fees Verify income of bower and gather credit information Solved diverse problems to boost probability and efficiency SKILLSAccount ManagementComputer OperationCustomer ServiceLive ChatSalesSchedule ManagementProject ManagementQuality ControlStockroom proceduresEmployee coachingRoute managementKnowledgeable with new technologyTransportation solution developPallet JackTechnical SupportBusiness DevelopmentOrder PickingQuality AssuranceCRM SoftwareHelp DeskDesktop SupportTroubleshootingShipping ProceduresFreight ManagementWarehouse OperationsPallet Jack OperationStock ControlShipment TrackingInspection and Quality ControlMaterials TransportationEXPERIENCENWReceiving And Finishing / USA Sealing - Buffalo, NY 10/2023 - Current Supervised and managed the daily activities of a team of 8-10 Shipping, Receiving, and Handling staff. Ensured that all personnel followed established safety protocols while performing their duties. Developed and implemented procedures to improve efficiency in the Shipping, Receiving, and Handling department.Created reports to track inventory levels, shipping costs, customer satisfaction ratings. Coordinated with other departments such as Logistics or Sales regarding product availability or delivery schedules.Maintained database tables by creating indexes and views as necessary for optimal performance. Unarmed Security Guard / Executive Investigation Security - Buffalo, NY 06/2022 - 02/2023 Patrolled assigned areas to detect suspicious activity and prevented unauthorized access. Monitored CCTV cameras, reported incidents, and responded to alarms or emergency situations. Conducted daily security checks of the premises, equipment, and vehicles. Performed foot patrols around the property to ensure safety and security of personnel and visitors. Enforced rules and regulations within the facility while maintaining a professional demeanor. Identified potential threats or hazards onsite and took appropriate action to address them in a timely manner. Observed all entrances for any signs of criminal activities or trespassers. Assisted with crowd control at events by monitoring entrance and exit points and ensuring compliance with safety regulations.Investigated disturbances, theft, vandalism, accidents, medical emergencies, fires. on site as needed. Customer Service Representative / Spectrum, Charter Communication LLC - Buffalo, NY 11/2017 - 03/2020 Deliver fast friendly in Knowledgeable service for routine questions and service complaints Meet and exceed productivity targets by handling every interaction with top-notch customer service Resolved an average of 30 to 65 inquiries per day to meet speed accuracy and volume benchmarks Raised customer satisfaction rate for our job in the area and also ranked in the top 10 for more than half the time i was their Customer Service Representative / Bank of America - Buffalo, NY 08/2015 - 09/2017 Answered about 70-1000 inbound calls per day and directed to designated individuals or departments Assisted customers with fraud claims Cultivated impactful relationships with customers and drove Business Development by delivering product knowledge Advise customers of past interactions that can affect future transactions De-escalated problematic customer concerns maintaining calm and a friendly demeanor Mortgage Specialist / M&T Bank, - Buffalo, NY 02/2013 - 06/2015 Analyzed customer financial data to determine eligibility for mortgage programs. Developed and maintained relationships with customers, real estate agents, and other professionals in the industry.Negotiated terms and conditions of loans with borrowers based on their individual needs. Handled customer inquiries regarding loan status or requirements via phone or email. Processed payments from customers in a timely manner and tracked them accordingly. Warehouse Packer/Picker / Cheesecake Factory - Buffalo, NY 05/2012 - 01/2013 Utilized pallet jacks to move items and to and from different Warehouse locations Documented product transfers and shipment using scanners to keep records current and accurate Inspected outgoing shipments to maintain expecting quality assurance standards Examined packages and goods for damages and notify vendors of specific issues requiring replacement Monitor work areas for cleanliness and functionality and removed obstacles to promote safe work environment Assisted co-workers with special projects to learn new tasks while gaining additional responsibilities Communicated effectively with members of public and often crowded and noisy environmentEDUCATION AND TRAININGHigh school diploma: Public Service 06/2003Kensington High School - Buffalo, NY |
