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Candidate's Name
Case Management/ Customer ServiceBeatrice, NE Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESeeking a customer service position utilizing my experience, communication skills, and work ethic to help meet customer needs and solve customer problems. Ability Summary:Skilled in answering multi-line telephone system and providing customer service. Familiar with various computer programs, Microsoft Office software, and general internet use. Experience operating office equipment including personal computers, printers, copy machines, scanners, fax machines, calculators, and telephone systems. Strong typing and data entry abilities.Previous work experience supervising team members and providing assistance to customers, coworkers, and managers.Authorized to work in the US for any employerWork ExperienceRecords Clerk/CashierLancaster County Court - Lincoln, NEFebruary 2024 to March 2024Review criminal case files for county courtAudit case filesFile case filesProcess needed items in case filesCustomer Service RepresentativeBeatrice Community Hospital & Health Center - Beatrice, NE May 2023 to October 2023Answer inbound calls from people and discuss deductibles, Co pays, Co insurance and guarantor responsibilities.Go over payment arrangements and financial assistance options with callers. Meet with patients in person to assist with applying for Medicaid or Financial Assistance. Work accurately various work queues including self pay, aged accounts, pending Medicaid applicants, etc. Customer Service RepresentativeBryan Health-West - Lincoln, NENovember 2022 to April 2023Answer inbound calls from people and discuss deductibles, Co pays, Co insurance and guarantor responsibilities.Go over payment arrangements and financial assistance options with callers. Work voice mail queue and place outbound calls.Fill in for cashier office during breaks and absences. Mail out receipts and financial assistance applications. Mail out refunds.Customer Service RepresentativeNelnet/Allo - Lincoln, NEDecember 2021 to November 2022Data entryAnswer calls from customersExplain bills to customersRecommend features/ productsNotate accounts accuratelyWork with other departmentsPostal Retail ClerkUnited States Postal Service - Burchard, NEAugust 2021 to December 2021Distribute mail to carriers and postal office boxes Provide customer service to customers in person and over the phone Suggest postal products to meet customer needsScan and load mailEnd of day financial reconciliationSocial Service WorkerState of Nebraska - Beatrice, NENovember 2020 to May 2021Determine eligibility for Medicaid clientsAnswer client questions about documentation required Process applicationsProject First SpecialistBlue Valley Community Action - Beatrice, NEApril 2018 to November 2020Assist homeless families to find housing.Case management for families.Document all interactions with clients.Insure program compliance.Social Service WorkerState of Nebraska - Lincoln, NEDecember 2012 to January 2016Respond to inbound customer calls and provide information regarding Medicaid. Answer customer questions regarding coverage or eligibility. Complete over the phone applications.Determine client eligibility for Medicaid.Process budget information to determine Medicaid eligibility. Senior Customer Service RepresentativeVerizon Wireless - Lincoln, NEMay 2008 to July 2012Provided exceptional customer service to all clients. Documented accounts in timely and accurate manner. Educated customers regarding bills, features, and projects. Assisted customers in troubleshooting issues.Followed up with customers to provide in-depth support and research. Answered team member questions and provided assistance. Reached out to customers with unsatisfactory experiences to resolve issues. Department ManagerWal-Mart - Beatrice, NEMay 2001 to June 2007Completed price plan changes, created seasonal displays, and ordered product for sales floor. Trained new employees and provided customer service. Checked in products from vendors and marked and disposed of damaged products. Assisted Receiving Manager with accurately checking in freight from vendors. Served on New Hire Committee to reach out to references for assessment on prospective employees and to conduct interviews with new hires.Claims Associate was responsible for scanning returns and processing claims according to policy EducationTwo years of college in Psychology & SociologySoutheast Community College - Lincoln, NESkills English Case Management Social Work Typing Word processing Analysis skills Cash register Typing Customer service Supervising experience Hospital experience Medical records HIPAA Cash handling Research Social work Microsoft Outlook Microsoft Word Microsoft Office Organizational skills Phone etiquette Freight Communication skillsCertifications and LicensesDriver's LicenseNovember 2021 to November 2027Epic Certification