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S K I L L S O B J E C T I V EE D U C A T I O NCustomer Service BackgroundTelephone and Email SkillsAccount ManagementCustomer EngagementContent CreationNotetakingProject ManagementPlanning EventsStrategic MarketingBA ADVERTISING AND GRAPHIC DESIGNGrand Canyon UniversityApril 2023To secure a challenging position for a reputable company and increase my knowledge of computer technology, marketing, and administration to assist with the streamline of processes and engagement in the education industry. PHONE NUMBER AVAILABLE EMAIL AVAILABLEK A R A P R I C EB U S I N E S S A D M I N I S T R A T I O N A N D M A R K E T I N G P R O F E S S I O N A LD E V E L O P M E N THubspot Certification - InboundMarketingDeveloped marketing materials to promote events such as posters, flyers, and social media posts.Provided support during the set-up of events by arranging tables, chairs, and decorations according to specifications.Assisted in troubleshooting any issues that arose during events such as technical difficulties or last-minute changes in plans.Graphic Design, Marketing, and Event Coordination Intern ROSE + MOSER + ALLYN PUBLIC RELATIONS FIRMScottsdale, AZ August - December 2023Web Design InternACADEMIC WEB SERVICES, GRAND CANYON EDUCATIONPhoenix, AZ January - May 2023Assisted in the development of wireframes, storyboards, and site maps to effectively communicate interaction and design ideas. Collaborated with other designers on team projects to ensure best practices were met.Performed usability testing on new web pages to identify any potential issues before launch.Researched current trends in web design and development techniques. W O R K E X P E R I E N C EProvide guidance and support to prospective students throughout the enrollment process.Maintain detailed records of student inquiries and follow-up activities using customer relationship management software.Respond promptly to inquiries from potential students via phone calls, emails, and text messages.Dual Enrollment CounselorGRAND CANYON EDUCATIONPhoenix, AZ September 2023 - PresentMBA WITH EMPHASIS IN MARKETINGGrand Canyon UniversityAUGUST 2024HIGH SCHOOL DIPLOMAGila Ridge High SchoolMay 2020Front Desk ReceptionistPRIMECARE URGENT CAREYuma, AZ May - August 2023Manage patient appointments, including scheduling, rescheduling, and cancellations.Verify patient insurance coverage and obtain necessary authorizations. Answer incoming phone calls, direct inquiries to appropriate personnel, and take detailed messages.Maintain organized patient records and files, ensuring confidentiality and compliance with HIPAA regulations.V O L U N T E E RE X P E R I E N C ETeachersassistant at SouthwestChristian SchoolPet caregiver at Humane Society ofYuma