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Click here or scroll down to respond to this candidateEDUCATIONSKILLSMontgomery, AL 36111Candidate's Name
PHONE NUMBER AVAILABLEAdvanced High School DiplomaGeneral StudiesCRM SystemsInsuranceQuality Assurance PracticesTechnical Installation ProgrammingRetention StrategiesCross-Selling ExpertiseDual Screen MonitoringNegotiationZenDesk ProficiencyComplianceCollectionsSalesforceSkin CareProduct JargonMicrosoft Office ProficiencyPayments MgmtData Entry SoftwarePatient Access KnowledgeLogging InteractionsCall Flow InteractionsUp-Selling TechniquesOutbound CallingInbound CallingMedical AssistanceKey Performance IndicatorsTechnology SupportHealthcare KnowledgeSt. Amant High SchoolPROFILEExperienced Customer Support Representative with a focus on delivering exceptional customer service and resolving technical issues promptly in a fast-paced environment. Skilled in troubleshooting services, equipment, and devices, ensuring optimal performance, customer satisfaction, and first-contact resolution. Proven track record of resolving customer issues on the first call and managing trouble ticket and survey systems efficiently. Committed to upholding company standards of excellence and contributing to a positive and collaborative work environment. EXPERIENCEAston Carter Remote November 2022 - April 2024 Conducted audits and reviews of healthcareinsurance practices, policies, and procedures toensure compliance with regulatory requirements and industry standards.Identified potential areas of non-compliance or risk within healthcare operations, conductinginvestigations and implementing corrective actions as needed.Provided guidance on compliance regulations,policies, and best practices to promote adherenceVivint SmartHome Remote June 2021 - October 2022 Assisted with billing, collections, negotiations, account management, and product technical support services. Resolved billing discrepancies, processed collections payments, and updated customer account information accurately and efficiently.Collaborated with cross-functional teams to escalate complex issues, prioritize enhancements, and improve overall product usability.Healthcare Insurance Registration SpecialistBilling & Technical Customer Service AdvisorMaximus Remote February 2020 - May 2021Managed escalated issues and complaints,resolving complex problems efficiently andeffectively.Implemented process improvements to enhancethe resolution workflow, resulting in an increase in issue resolution rate.Assisted employees with stock inquiries andproblems via phone and email, maintaining a highlevel of professionalism and satisfaction.Customer Account Services RepresentativeEMAIL AVAILABLEAveda InstituteEstheticians CertificationSkin Care |
