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CJudyCacciolaPHONE NUMBER AVAILABLEEMAIL AVAILABLEmNorwood, PA 19074SUMMARYCustomer-oriented Store Manager offering over [Number] years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.SKILLSMerchandisingPricingRecruitingSalesLeadershipSupervising experienceStrategic planningCustomer serviceRetail managementSales managementAccount managementStore managementInterviewingOrganizational skillsBusiness developmentMarketingCash handlingCommunication skillsCashieringCRM SoftwareManagementConflict managementProperty managementOperations managementHuman resourcesData collectionProduction planningGuest servicesCash registerHospitalityInventory managementPOSTeam managementEXPERIENCEStore ManagerPrimos Secane, PACubeSmart Self Storage/ Jul 2023 to CurrentBuilding customer relationships by identifying self-storage needs and providing proper solutionsMeeting monthly sales goals and metricsWorking both independently and on a team to meet sales goals Tagging/pricing and selling products related to self-storage needs including locks, boxes, and tape.Team Lead- Store ManagerMedia, PAOllie's Bargain Outlet/ Oct 2020 to Feb 2023Responsible for all aspects of the building, customer service, employee relations, sales floor plansAll items received from 18 wheeler every Monday had to be ticketed with Ollies stickers before they were put on the merchandise floorLost prevention, cash handling, daily banking and store operations Experience in pricing and re-pricing of products in the store Zone ManagerPhiladelphia, PAParadies Lagardere/ Jul 2018 to Mar 2020Supported Chief Operating Officer with daily operational functions Copied, logged and scanned supporting documentation Achieved sale goals by adhering to company performance metrics Verified data integrity and accuracyMaintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actionsConsistently hit and exceeded sales goals by 20%Experience in pricing and re-pricing of products in the store ManagerFolsom, PAHabitat for Humanity Re Store/ Jun 2013 to Dec 2018 Strengthened existing customer relationships through extensive communication and proven marketing strategiesDeveloped marketing initiatives and leveraged networking referrals to promote business developmentCoordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices Streamlined and monitored quality programs to alleviate overdue compliance activitiesManaged all aspects of store operations, organization, maintenance and purchasing functionsGenerated repeat business by delivering exceptional customer service and positive engagement.ManagerGlenolden, PAWork N Gear/ Mar 2007 to May 2013Strengthened existing customer relationships through extensive communication and proven marketing strategiesPrepared quotes for new products and services and composed site budgets Completed routine store inventoriesManaged all aspects of store operations, organization, maintenance and purchasing functionsAnswered product questions with up-to-date knowledge of sales and store promotions Reduced workflow inconsistencies while recruiting, interviewing and hiring new staff members.ManagerClifton Heights, PAFlynn & Hara Uniform Comany/ Aug 1994 to Mar 2007Optimized store displays and appearance via strategic merchandising Completed routine store inventoriesManaged all aspects of store operations, organization, and maintenance and purchasing functionsShared best practices for sales and customer service with other team members to help improve the store's efficiencyPrioritized helping customers over completing other routine tasks in the store Contacted other store locations to determine merchandise availability. EDUCATION AND TRAININGHigh School DiplomaInterboro Senior High SchoolProspect Park, PACERTIFICATIONSDriver's License