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Click here or scroll down to respond to this candidateMidland, GA 31820PHONE NUMBER AVAILABLEEMAIL AVAILABLEBold ProfilePROFESSIONAL SUMMARYAdept at complex problem-solving and fostering team development, I significantly reduced waste by 20% at Teris Salon through strategic sales and marketinginitiatives. My background with Pratt & Whitney honed my critical thinking and leadership, ensuring peak operational efficiency. Skilled in both regulatory compliance and sales presentation excellence, I excel in dynamic environments, driving success and growth.SKILLSWORK HISTORYSTEVEN GREEN Complex Problem-Solving Time Management Active Listening Critical Thinking Document Quality Compliance Requirements Regulatory Requirements Safety Standards Team Development Production Operations Product Tests Parts Installation OSHA Compliance Sales presentation excellence Sales presentations developmentEnthusiastic RX Inspector eagerCURRENTSalon Owner/Operator, 03/1996Teris SalonInsurance Agent, 11/2023 - CurrentLiberty National Life Insurance Company, Columbus, GA To contribute to team success through hard work,attention to detail and excellent organizational skillsClear understanding of inspecting and training ininspection Motivated to learn, grow and excel SKILLS Continuous Quality Improvement Team Training Quality Process Audits Quality Control Checks Carried out day-to-day duties accurately and efficiently Devised and deployed sales and marketing tactics to drive strategic growth and support achievement ofrevenue goalsPut together realistic budgets based upon costs and fees for successfully operating businessCapitalized on social media platforms to increasemarket awareness and recruit sales agentsTrained and motivated employees to perform dailybusiness functions Optimized team hiring, training and performanceInput income and expense details into database to track business finances and address variancesConsulted with customers to assess needs and propose optimal solutionsOversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needsIntroduced excel program and effectively managedemployee mistakes to decrease overall waste by[Number]%Devised and deployed sales and marketing tactics to drive strategic growth and support achievement ofrevenue goalsInspector Team Leader, 01/2011 - 05/2021Pratt & WhitneySupervisor, 01/2008 - 12/2010CSA SecurityBuilt strong relationships with clients through consistent communication and excellent customer service.Responded to customer calls swiftly to resolve issues and answer questions.Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.Maintained high standards of customer service bybuilding relationships with clients.Continuously evaluated business operations toeffectively align workflows for optimal area coverage and customer satisfactionDisciplined and motivated staff to achieve challenging objectives in fast-paced culinary environmentsDemonstrated respect, friendliness and willingness to help wherever neededInspect aircraft parts for damages and to make sure paperwork match parts and lead a team to besuccessful in our everyday taskDirected all training of team so they can be the best and skilled inspectors.Applied strong leadership talents and problem-solving skills to maintain team efficiency and organizeworkflows.Handled customer complaints, resolved issues andadjusted policies to meet changing needs.Evaluated employee performance and coached andtrained to improve weak areas.Maintained compliance with company policies,objectives and communication goals.Developed training, task and process guidelines and communicated clear and concise directions toemployees.Interviewed, hired and trained new employees forproduction positions.Wrote and submitted daily reports on security team operations.Team leader, 04/1990 - 06/1993Army United States ArmyUpheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.Led team of 50 guards in monitoring high volume of traffic during peak hours and days.Managed team schedules to provide effective security coverage for military base needs.Tracked and prepared quarterly reports to present to leadershipEvaluated employee performance and coached andtrained to improve weak areasConducted employee evaluations to provide feedback and set expectations for future job performanceMonitored workflow to improve employee timemanagement and increase productivityIntroduced Microsoft/ excel scheduling needs tosuccessfully create long-term schedules for weekly daily shifts and 5 to 50 employeesWorked to maintain outstanding attendance record,consistently arriving to work ready to start immediatelyManaged quality assurance program, including on-site evaluations, internal audits and customer surveys, Managed food service operations, including menuplanning, food and supply purchases and inventorycoordinationApplied knowledge of macronutrients and micronutrients to prepare healthy mealsMaintained effective supply levels by monitoring and reordering food stock and dry goodsManaged and supervise 60 soldiers for in-house food services and field projects to feed anywhere from 50 to 1000+ soldiersOrdered, unloaded, sorted and tracked supplies and equipment needed for unit activitiesIntegrated intelligence activities into other military operations, plans and programsOversaw teams planning, implementing and realigning field and base operational strategiesPerformed duties in accordance with all applicable standards, policies and regulatory guidelines to promoteEDUCATIONAssociates Degree, Business Administration, 03/1992 Draugons Jr. College - Knoxville, TNHigh School Diploma, Business Administration AndManagement, 06/1989Carver High School - Columbus, GACERTIFICATIONSsafe working environmentActively listened to customers' requests, confirming full understanding before addressing concerns CQT - Certified Quality Technician |
