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Customer Support Resume New york, NY
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Title Customer Support
Target Location US-NY-New York
Email Available with paid plan
Phone Available with paid plan
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                                          PROJECTS


Marco
                                          Inf Security Analyst | Street Address  Hr Hackathon | APR 2024, BRAINSTATION - IND PROJECT
                                             Developed a risk assessment report, architecture design, and mitigation plan for a


Labbate
                                             simulated e-commerce platform, aligning with PCI-DSS compliance best practices.
                                             Presented findings and mitigation recommendations to a panel of executives.

                                          Cybersecurity Consultant | Capstone Project | APR 2024, VISION AI LAUNCH
                                             Created a threat model and risk assessment presentation for executive stakeholders,
                                             showcasing risk indicators and mitigation strategies.
CYBERSECURITY ANALYST
                                          Cybersecurity Hands-On | JAN 2024 - APR 2024 BRAINSTATION.

EMAIL AVAILABLE                    Risk Management Evaluation: Developed a comprehensive risk assessment report
PHONE NUMBER AVAILABLE                                 and architecture design for a health care clinic.

LINKEDIN LINK AVAILABLE -             Assess Network Security: Conducted detailed network security assessments using
                                             industry-standard tools.
de-lucca-l-abbate
                                             Vulnerability Remediation Plan: Created and implemented a vulnerability
                                             remediation plan.
PROFILE                                      Wireshark & TLS Handshake Protocol: Analyzed network traffic and TLS handshake
                                             protocols using Wireshark.
I'm delighted to know that
                                             Python Encryption & Decryption Tool: Developed a Python tool for encryption and
cybersecurity can collaborate in
                                             decryption tasks.
preventing threats across many
                                             Threat Modeling: Conducted threat modeling to identify and mitigate potential
companies. Having previously taught          security risks.
many students, I understand that             SQL Database: Managed and secured SQL databases to prevent unauthorized access.
every learning experience is                 Logging Levels Messages: Configured logging levels and analyzed messages for
enriching, much like my time in a            security incidents.
yoga studio and university studying          SOC and Automation: Developed SIEM & scripts for Security Operations Center
International Relations-different            processes.
subjects but with multidisciplinary          Incident Response: Coordinated IR activities and ensured timely resolution of security
approaches. This is what makes this          incidents.
journey so fascinating.
                                          EDUCATION
SKILLS
                                          BrainStation | Diploma, Cybersecurity | JAN - APR 2024, NEW YORK, NY
Python, Maltego, Linux, Bash,
                                          IBM IT Support| Coursera | JUN - AUG 2023, NEW YORK, NY
Powershell, Wireshark, Wazuh,
                                          University Center SENAC | B.A. Int'l Relations | JAN 2011 - DEC 2016, SP-BR
Metasploit, Nmap, Ethical Hacking,
Windows 11, Office, Team Research,        EXPERIENCE
Solving Problems, Communications
Skills
                                          Owner |Studio Yoguishaya | APR 2020 - NOV 2022 SP, BRAZIL
CERTIFICATIONS                               Owned, operated, and taught a popular yoga studio achieving a consistent
                                             record of positive client Google Reviews demonstrating exceptional customer
CompTIA SECURITY+, ITF+
                                             service skills.
                                             Conducted numerous workshops on yoga anatomy, showcasing expertise in
                                             human anatomy and effective teaching methods.


                                          Cust Serv Analyst L2 | Grant Thornton | APR 2014 - MAR 2016, SP, BRAZIL
                                             Leveraged strong financial and administrative skills to support the customer
                                             service department of a multinational accounting firm
                                             Enhanced customer satisfaction by coordinating seamlessly across
                                             departments to deliver exceptional service to corporate clients
                                             Improved the company's document tracking system, streamlining
                                             departmental processes and reducing document search times by half


                                          Intern | British Council | OCT 2012 - MAY 2013, S O PAULO-SP, BRAZIL
                                             Managed the IELTS proficiency exams department, guiding tasks like register
                                             assistance, exam date transfers, and database control.
                                             Conducted identity verification through document checks (including photos)
                                             verifying payment proofs, to ensure no duplicate registrations.
                                             This approach ensured accurate data entry preventing double bookings,
                                             saving 25% of extra time for candidates & staff, optimizing the registration.

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