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| | Click here or scroll down to respond to this candidateWDESTINYWHITEPHONE NUMBER AVAILABLEEMAIL AVAILABLEomRiverdale, GA 30274SUMMARYPersonable and dedicated Customer Service Representative with extensive experience in customer support industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLSCustomer Experience ImprovementCustomer ResearchCustomer Service ExcellenceCustomer Complaint ResolutionEXPERIENCECustomer Service RepresentativeRiverdale, GACricket Wireless/ Oct 2022 to CurrentProvided excellent customer service to resolve customer complaints in a timely manner.Gathered customer feedback through surveys and used the data to improve customer service.Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.Answered customer inquiries and provided accurate information regarding products and services.Retail Sales AssociateRiverdale, GAMacys Department Store/ Apr 2023 to Aug 2024Assisted customers with finding the right product for their needs. Provided product information and answered customer questions. Demonstrated knowledge of store products and services. Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.EDUCATION AND TRAININGHigh School DiplomaLagrange High School May 2019La Grange, GACUSTOMI would like to add that in my experience in achieving great customer support, staying current with technology has supported this achievement . I take advantage of all free education within my community pertaining to Word, Excel, as well as Microsoft to keep up with the ever changing pace and demand of the customer support world. |