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Click here or scroll down to respond to this candidateCandidate's Name
Vicksburg, MSPHONE NUMBER AVAILABLEEMAIL AVAILABLEExperienceMay 2006 - December 2013PalmTree Inn - Courtland, VirginiaHotel Front Desk SupervisorCoordinated with housekeeping staff regarding room availability and occupancy levels.Maintained accurate records of daily transactions.Performed administrative duties as required such as filing paperwork or updating records.Greeted guests and checked them in and out of the hotel.Developed and implemented strategies to improve customer satisfaction.Handled cash registers and balanced daily receipts.Managed inventory of supplies used at the front desk.Ensured compliance with all safety regulations and protocols.Reviewed guest feedback forms to identify areas needing improvement.Scheduled shifts for front desk personnel.Answered telephone inquiries from customers in a timely manner.Trained new hires on procedures, policies, and customer service expectations.Processed payments for services rendered at the front desk.Conducted regular audits of all front desk operations.Monitored front desk staff to ensure they met customer service standards.Handled cash transactions accurately while adhering to established policies and procedures.Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.Assisted guests at check-in, providing information on various services within hotel.Verified customer credit to establish payment method for accommodations.Responded to and resolved guest issues or complaints.Maintained client accounts by obtaining, recording and updating personal and financial information.Scheduled space or equipment for special programs, meetings and conferences.Issued room keys and escort instructions to bellhops.Completed thorough opening, closing, and shift change functions to maintain operational standards each day.January 2000 - June 2004Ranchmart Convenient store - Sturgis, South DakotaAssistant ManagerEstablished processes for monitoring customer satisfaction levels.Provided guidance and supportEnsured compliance with safety regulations and company policies.Organized training sessions for new hires to familiarize them with the workplace environment.Developed a system for tracking inventory and ordering supplies as needed.Monitored employee attendance records, timekeeping, and payroll information.Maintained accurate records of sales transactions using point-of-sale systems.Created reports on sales trends, inventory levels, and financial data.Conducted regular performance reviews for employees to identify areas of improvement.Maintained up-to-date knowledge of company products and services.Assisted in the development of operational strategies to ensure efficient and productive operations.Resolved conflicts between team members in an effective manner.Communicated regularly with customers to gain insights into their needs.Collaborated with management on developing strategic plans for achieving business goals.Managed customer service inquiries and complaints in a timely manner.Interviewed prospective employees and provided input to HR on hiring decisions.Delegated work to staff, setting priorities and goals.Produced thorough, accurate and timely reports of project activities.Mediated conflicts between employees and facilitated effective resolutions to disputes.Completed thorough opening, closing, and shift change functions to maintain operational standards each day.Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.Recruited and trained new employees to meet job requirements.Education and TrainingPaul D Camp Community College Franklin, VASome College (No Degree) Hos |
