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Click here or scroll down to respond to this candidateCandidate's Name
Wichita, KS PHONE NUMBER AVAILABLE EMAIL AVAILABLEResults driven, highly motivated, experienced services professional 13+ years. Proven record facilitating and managing negotiations, applying skilled customer service techniques, and helping to achieve organizational goals. Skilled at learning new processes/skills and applying attention to detail to identify key problems and apply advanced solutions to help bring VALUE to a team. Willing to go the extra mile to be the ideal teammate, cross-functional collaborator, and do whatever a team needs to be done.WORK EXPERIENCEContracts Negotiator Fleetcor Technologies Wichita, KS May 2021 PRESENTLead contract negotiator currently for 75+ distinct hotels and partners. Responsible for hotel/partner issue resolution, tax/invoice validation, and overall account satisfaction. Routinely lead service trend analysis and training corrections, initiate selected product research and contract projections, and creates daily reports for updated situational awareness and issue/solution identification.Led/Negotiated over 1k+ unique contracts with over 100+ entities resulting in $200k+ revenueFacilitated/Optimized process to acquire savings from contracts; resulted in ~6% drop in hotel rateLed/Resolved ~200 differentiated client tickets; decreased resolve rate from ~5 days down to ~3Item Return Engagement Lead Epic Sports Wichita, KS Jul 2019 Mar 2021Led, coordinated, and implemented the return process for over 10k distinct store items. Oversaw the QA/QC of authentic item returns and potential integration of items into store inventory for repurchasing. Determined and recommended marketability of items in potential secondary markets for cost recovery.Validated/Facilitated the return of 2k items monthly; resulted in reintegration of ~$40k inventoryImplemented QA/QC process that rejected stolen or invalidated items; saved ~$2k monthlyOversaw the sale of 800 returned items into secondary markets; resulted in ~$20k revenueSubstitute Teacher Cibola County School District Grants, NM Jan 2016 May 2018Served as a substitute teacher for special education kids K-6 and general education classes K-6.Worked with teachers to develop daily lesson plans for class sizes ranging from 10-25 kidsOversaw/Taught lectures on biology, math, history, social studies, government, and musicAdministrative Assistant Nell Hills Corporation Kansas City, MO Mar 2015 Dec 2016Served as the lead admin assistant to the President of the company. Managed schedule, phones, and meetings. Facilitated conference calls, prepared background materials, and drafted correspondence.Implemented acquisition of 100+ sets of fabric; results in seamless integration into operationsAnalyzed optionality of fabric brands and integration applicability; resulted in 15 new brandsSales Associate IKEA Shawnee, KS Apr 2014 Feb 2015Assisted in the sales and product placement of bedroom furniture and mattresses. Served on the Safety and Security Committee and helped address customer inquiries, concerns, and questions.Assisted in the design and sale of the PAX wardrobe systemHelped lead the 2014 Soft Toys for Education campaignAdmin Sales Manager Midpoint National Kansas City, KS May 2013 Apr 2015Supported warehouse operations via phone screenings and online order coordination. Organized and coordinated meetings and conference for executive team. Oversaw elements of order processing.Facilitated/Planned over 25+ meetings with key stakeholders and 3rd party vendorsImplemented on-time order processing ensuring 600+ orders validated and shippedEDUCATIONAssociates General Studies NM State University Grants, NM2016 2018B.A. General Studies (152 credits - ongoing) NM State University Grants, NM2016 TBDACCOMPLISHMENTSHigh School: 2x Soccer letter winner Volleyball Team Basketball TeamCollege: Deans list (2x semesters) German Club Worked 20/30 hours weeklyVolunteer: Help 2 different family members with child rearing Support 63yr mother with daily needsSKILLSCommunication Collaboration Applies Learning Work Ethic Adaptability Organization Resiliency Goal Oriented Courage of Conviction Integrity Attention to Detail Microsoft Word Microsoft Excel |
