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TOP-PERFORMING PRODUCT MANAGER/OWNERSenior Product Owner Technical Product ManagerAgile Development Leader Strategic Go-to-Market PlannerOrchestrated Migration Spearheaded Modification Transformed ProcessesSummary:Solutions-oriented Tech Savy professional who excels at managing project/product life cycle tasks via Agile and/or Waterfall methodologies, collaborating with project teams, interfacing with clients, and deploying technology to build successful solutions for clients.Motivated achiever with twenty-five years of significant, progressive experience in Web, Mobile, Cloud, and ERP applications, focusing on Customer Service, Finance and Human Capital Management (HCM).Experience in fulfilling multiple roles on small to very large projects, which entailed requirements gathering through to implementation and support.Participated in all Scrum and SAFe (Scale Agile Framework) ceremonies (Roadmap creation, Implementation Planning, Creation of backlog, grooming sessions for stories, sprint backlog, scrum standups, demonstration of executable stories, retrospective sessions, Scrum of Scrum sessions, and PO Sync sessions.Competent technical guru with over fifteen years of hands-on product management and development experience with Legacy and ERP systems.Dedicated, self-motivated achiever who is committed to success and is adept at juggling multiple tasks in a high-pressure environment.Solid communicator with exceptional team-building skills.Experience in QA as a software tester and as a Lead Tester for various clients.Strong problem-solver that can design solutions and assist developers with issues.Experienced at evaluating Users Requirements and involved in developing and maintaining product portfolio roadmap.Experience working with Java, API, and JSON developers as a Product Owner.Worked with Scrum, XP, and Kanban agile frameworks.Experienced in tracking Projects risks and issues using HP Quality Center.Technical Skills:Systems Analytics using Excel, and Business Intelligence (BI)Competent user of management tools such as Jira, Azure and Rally, and utilization of these tools to provide business with status reports.QA and Testing MethodologiesProcess ImprovementScrum and SAFe FrameworkSoftware Development Life Cycle (SDLC)Product Owner and Product Manager that has extensive experience working with digital technical teamsRequirement GatheringUI/UX Design Best PracticesExperience in using Postman to test REST APIsMobile App Implementation (iOS and Android)Client facing skills from working with Customer Service RepresentativesExperience in customer care through client Relationship SustainmentAgile and Waterfall Project & Product ManagementExtensive SQL experience which includes data manipulationDevelopment/Manage Epics, Features, and User StoriesWORK EXPERIENCE:Cigna; St Louis, MO March 2023 - Feb 2024Product ManagerContributed to custom Android launcher creation, Driver Experience configuration web portal, Login Experience, Apps design & 3rd party apps integration via APIs.Designed and successfully launched Evernorth App, providing user-friendly access to comprehensive behavioral health solutions using advanced UX/UI and API integration.Utilized Postman or similar tools for designing, executing & automating comprehensive API tests ensuring endpoint reliability, security & performance.Partnered successfully with system architects, reconfiguring processing infrastructure handling clients without social security numbers.IncreasedLeveraged SQL queries extraction & analysis of data providing strategic insights supporting decision-making & product development initiatives.Orchestrated the entire product lifecycle as a Product Manager, overseeing three key products from epic creation to go-to-market strategy.Facilitated migration of employee assistance clients from an outdated system to a modern platform in the TruCare EAP/Confide transition.Spearheaded modifications enabling client onboarding without Social Security Number requirement, impacting processing including claims.Communicated with leadership about product increments at each sprint's end, capturing feedback & constructing backlog stories.Managed product plans coordinated timelines with stakeholders, and maintained JIRA effectively.Directed Evernorth App development, connecting clients to relevant mental health resources.Participated in customer meetings, collecting feedback on product vision and UX concepts.Developed extensive product backlog with epics, user stories, criteria for new functions.Oversaw updates and feature enhancements as Product Owner for iPhone and Android Apps.Collaborated with tech resources to align team goals with business needs per product.Successfully led BAT team through recent TruCare implementation release process.Executed data manipulation for efficient crosswalk creation during migration.Crafted Lean Business cases that informed Portfolio epics writing.Cirrus Labs; Atlanta, GA April 2022 - Dec 2022Agile Product OwnerOversaw each team complete 20-40 JIRA tickets per bi-weekly sprint.Executed Technical Product Owner role for four scrum teams, managing story writing, task delegation, daily meetings, User Acceptance Testing, and implementation.Partnered with a skilled design team to create innovative interactive mockups adhering to UI/UX standards, resulting in a significant boost in user engagement.Pioneered planning, development, testing, and deployment with SAP Business Objects and JIRA.Managed 'Turn Around Time' and routing for Anthem Care Management Platform across teams.Leveraged tech stack for iOS/Android apps, including customer platforms and POS systems.Conducted workshops on agile mindset, enhancing team collaboration and productivity.Fostered collaboration with other scrum teams to facilitate new market entries.Worked with iOS & Android engineers and tech architects to set key milestones.Guided iOS & Android teams in major refactor of App Product Details Page.Contributed significantly towards three Release Train planning sessions.Successfully launched two innovative new market entries per month.Cognizant - Premera; Los Angeles, CA Nov 2021 - March 2022Agile Product OwnerLaunched augmented B2B products via coordination with marketing, product, and field teams.Nurtured a 12-member Martini scrum team as PO both onshore and offshore.Strengthened back-end development via strategic collaboration with IT teams for complete integration testing, efficient production code release, and detailed post-implementation verification.Participated in Agile ceremonies including Daily Stand-up meetings, Scrum sessions, PO Sync discussions, Retrospect reviews, Product Demo presentations, and PI Planning events.Cultivated a user-friendly product experience by defining its innovative value proposition and competitive market strategy in collaboration with the product marketing team.Supervised directly as Technical Product Owner for the PDMS (Product Data Management System) team at Premera Blue Cross, enhancing product development and marketing strategies.Realized an ambitious quarterly roadmap featuring significant UX features; achieved second-highest completion rate within PI planning process.Led construction of web-based mobile applications that enhanced user-centric functions while reducing customer call-in costs.Achieved project scopes, budgets, deliverables, and milestones with strategy, UX design, development teams.Assessed client needs, identified new product opportunities, and fostered revenue strategies.Mediated team interfaces interacting extensively with the claim area within our domain.Humana; Franklin, TN March 2021 - Nov 2021Agile Data Governance Product OwnerInnovated significantly in the development of features, including developer experience automation, API enhancements, and machine learning engineering.Expedited successful utilization of the Coveo Unified Search project by customer service representatives through CRM infrastructure modification.Maintained a prioritized product backlog with suitably sized epics, features, and stories.Collaborated with internal/external customers to prioritize product development requests.Integrated AI with semantic search technology for ranking documents in customer service.Aligned architect and engineer visions with customer requests into roadmap milestones.Led successful analytics implementation for Coveo Unified Search project features.Contributed significantly to an AI project, ensuring value delivery across teams.Worked closely with development teams to address concerns during sprints swiftly.Engaged with customers on product adaptation, collecting crucial feedback.Strengthened data governance policies of Coveo produced accurate data.Delivered key platform functionality as a Technical Product Owner.Facilitated interaction between Coveo and Salesforce LMS.Blue Cross Blue Shield Association; Washington, D. C. June 2019 - Feb 2021Agile Product OwnerMobilized devices to support 80% web functionality using APIs and microservices.Propelled a comprehensive web platform that granted over 3,000,000 members seamless access to their benefits, claim status, and third-party sponsored perks.Engineered Web and Mobile enhancements with new features, functionalities, and defect fixes.Strictly adhered to 'Scale Agile Framework' (SAFe) best practices in product management.Implemented IBM Watson effectively to aid in member policy selection process evaluation.Utilized APIs, SSO, & microservices to efficiently interface with third-party providers.Collaborated with developers to create intuitive UI/UX designs for Web and Mobile Apps.Collaborated with Architects and external teams to develop concepts to the epic stage.Managed team backlog including grooming, prioritizing, and refining tasks effectively.Integrated IBM's AI Watson into product design for optimal, client-specific solutions.Strategically implemented MVP concept to speed up product development and cut costs.Orchestrated effective product implementation through 'Release Train Engineer' role.Negotiated successful collaboration with CVS Pharmacy enabling in-store purchases.Meticulously tracked artifacts using Rally and Jira during development stages.Enabled clients' easy access to claims information via web or mobile devices.Participated actively in submitting requests to the Change Management team.Managed effective progression of User Stories by the Development team.Provided detailed benefits info and third party's functional services.Achieved successful implementation of six large-scale Epics swiftly.Led Agile teams, coordinating work efforts seamlessly.OSI Digital; Seattle, WA Dec 2018 - April 2019Agile BA Product OwnerEngineered a cutting-edge web portal using microservices, enhancing the backend Human Resource and Payroll system for over 6,000 customers.Coordinated effectively with 40 offshore and 10 onshore staff for project execution.Applied robust analytical skills, knowledge, and research techniques to identify significant gaps within current measurement tools, ensuring overall consistency.Collaborated with clients, offshore tech resources, and UX/UI designers to define system needs.Utilized Azure for creating, reviewing Agile User Stories and tracking project progress.Revamped the front-end web portal to deliver a modernized user experience.Leveraged SQL expertise to validate database information effectively.the process and enhancing team productivity.Northern Trust; Chicago, IL Aug 2018 - Oct 2018Agile BA ConsultantReviewed and refined over 10 User Stories weekly with the development team.Cultivated detailed, comprehensive user stories, acceptance criteria, insightful screen mock-ups, and flow diagrams to streamline effective solution implementation.Guaranteed enhanced processes and services met technical, operational, and legal standards through comprehensive business requirements analysis.Managed development, coordination, and execution of methods for multiple complex projects.Boosted risk mitigation methods and improved process efficiencies per regulations.Deployed Postman tool for efficient, comprehensive testing of REST APIs.Health Care Services Corp (HCSC); Chicago, IL April 2017 - May 2018Peoplesoft GL Support BA And Oracle Cloud TesterProcessed 20 monthly Chart of Account modifications, boosting financial accuracy by 30%.Leveraged Service Now for efficient ticket monitoring, enhancing response time by 20%.Supported efficiently over 15 monthly close processes while diligently generating approximately 25 General Ledger scripts for thorough testing procedures.Translated user needs into functional specs, focusing on using existing features with minimal customization. Shared project updates and flagged potential issues to users, team members, and project manager.Monitored and consistently supported nine monthly interface jobs involving third-party vendors and mainframe systems, ensuring smooth data exchange.Conducted rigorous testing on six inbound and outbound interfaces from in-house teams as well as third parties to ensure optimal performance.Participated in migrating General Ledger to Oracle Cloud, improving efficiency by reducing tasks.Utilized SQL queries to validate generated reports for accuracy and completeness.Health Care Services Corp (HCSC); Chicago, IL March 2016 - Dec 2016ERP/Peoplesoft Financial Project Support Consultant/BATrained 15 team members on a new Trintech tool, significantly enhancing productivity.Managed 3,000+ RFP queries efficiently via strategic distillation and coordination.Spearheaded numerous high-priority initiatives at Blue Cross & Blue Shield, significantly impacting business processes and financials across five states.Consulted the PMO team, identified and initiated process improvements within supported areas of the firm, enhancing overall operational efficiency.Oversaw meticulous collection and compilation of structural data required for system implementation, ensuring accuracy through SQL verification.Implemented project proposals after managerial review; ensured comprehensive documentation and training for users on new processes.Facilitated communication by coordinating weekly meetings across five work groups, promoting effective information distribution.Assisted in integrating PeopleSoft GL with data lake for efficient data management.Fannie Mae; Washington, D.C. Sep 2015 - Jan 2016Peoplesoft HCM Business AnalystSuccessfully entered and tested over 150 test cases using the HP-ALM tool.Leveraged extensive PeopleSoft knowledge to analyze business needs, resulting in the creation of detailed business requirements and validation of effective solutions.Authored eight comprehensive ad hoc queries for crucial analytical purposes while actively participating in two rigorous versions of Parallel Acceptance Testing.Collaborated closely with functional support resources to make solution recommendations that ensured all user requirements were met effectively.Developed comprehensive test cases and scripts, thereby facilitating thorough system testing, integration testing, and user acceptance testing.Led teams in managing business processes during testing and operational stages.Utilized SQL expertise for verifying and troubleshooting test results.Citizens Bank; Smithfield, RI Sep 2014 - July 2015Peoplesoft HCM Business AnalystEvaluated 107 interfaces including insurance, third-party entities in a fit/gap analysis.Engineered and executed SQL extraction meticulously for payroll conversion, enabling ADP's successful acquisition of the complex payroll system of the separated entity.Executed critical configuration changes for the Talent Acquisition Module (TAM) and Candidate Gateway module, significantly enhancing overall system efficiency.Mobilized active participation in requirement meetings for smooth total separation effort.Used SQL to extract database info, supplying crucial data for ADP's efficient operations.Collaborated with users and technical teams to develop five functional/technical.Hartford Healthcare; Hartford, CT Sep 2013 - Sep 2014Peoplesoft Lead HCM Functional Tester/AnalystDesigned a comprehensive, client-specific Test Plan template based on the rigorous IEEE-829 standard, significantly improving test accuracy and reliability.Guided team in thorough testing of newly implemented retirement plans including 401(k), 403(b), and 501(c(3)), ensuring seamless integration.Supervised thorough testing and analysis for successful PeopleSoft 9.1 implementation.Influenced clients to adopt PeopleSoft Test Framework for improved efficiency.Mastered the elimination of all critical defects prior to go-live.Hilton Worldwide; Memphis, TN Jan 2012 - Aug 2013Peoplesoft HCM Functional AnalystLearned and performed daily Taleo data loads for users.For about 9 months provided Legal required data regarding personnel hired at Hilton luxury brands.Routinely provided vendors of the 401K program with the required extracted data.MTA (Metropolitan Transit Authority; New York, NY Sept 2011 - Dec 2011Peoplesoft HCM Functional AnalystAnalyzed and tested Retro Benefits along with Payroll verification, Medicare B Reimbursement, Benefits Vendor Reconciliation, Benefit Billing,US Courts; Washington, D.C. March 2011 - Aug 2011Business AnalystTested various HRMIS modules for verification of an Informix to Oracle database migration.IPPS A Integrated Personnel and Pay System Army; Alexandria, VA Jan 2010 - March 2011PeopleSoft AnalystProvided leadership and advisory expertise for best practices in the Test & Evaluation area, with some oversight into the Acquisition and Training arenasDefense Integrated Military Human Resource System; Alexandria, VA Oct 2009 - Jan 2010Peoplesoft AuditorPreformed assessments and provided recommendations for delivered testing artifacts.Defense Integrated Military Human Resource System; New Orleans, LA Sep 2008 - Aug 2009Peoplesoft Analyst TesterReviewed technical and functional documentation as the basis for identifying appropriate test approaches.Created test result documents and executed test plans, test scripts, and data validation activities.EDUCATION:Kent State University, Kent, OhioMBA degreeMorgan State University, Baltimore, MDBS, Mathematics degree |
