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Candidate's Name  14400 Woodmere Court, #124, Centreville, VA 20120Telephone: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLEProfessional ProfileExperienced marketing associate skilled at customer service, account management and database administration. Strong communications and multi-tasking. Excel at resolving issues and ensuring customer satisfaction.Skills & AbilitiesCustomer ServiceSales/AdvocacyCommunicationsBusiness Development/ Strategic SalesProvided customer care at Washington Post podcasts.Participated in phone banking to recruit volunteers.Supported internal clients for Internet product launch.Managed database to track accounts & resolve issues.Coordinated logistics for conference of 165 presentations.Supported trade show clients; managed shipping vendor.Created student business club. Led first conference.Sold trade show spaces and conference advertising.Increased existing customer sales by cross- and up-selling.Called voters about public policies using auto dialer.Recruited speakers & funders for student conference.Managed telemarketing vendor qualifying sales leads, supporting ad campaign. Trained & monitored team.Reported product quality; benchmarked client features.Produced marketing research reports for IT clients.Created crowdfunding campaigns; designed Social ads.Authored sales scripts, talking points, customer case studies, and objection handling guides for sales initiatives.Wrote web content, blog posts & online brochures.Prepared successful MS Powerpoint sales presentations.Designed PR partnership for education non-profit.Initiated knowledge management system for grants.Created bundled sponsorship and ad pricing packages.Co-authored successful proposal to qualify direct marketer to provide Microsofts e-marketing services.Wrote successful proposals for $50,000 gift by Comcast.Contributed to planning annual team fundraising event.ExperienceHealthy Schools International: Burke, VA, & Bo, Sierra LeoneDevelopment & Event Planning, February 2015  March 2016; July 2017 -March 2019Washington Post (Sparks Group Recruiting): Washington, DCCustomer Care Representative, October 2018  May 2019US Presidential Election: Fairfax, VARecruiter, Volunteers & Voters, August  October 2016Focal Partners: Fairfax, VAConsultant, Marketing Research & Analysis, 2005 - 2007Freddie Mac (Princeton Information Consulting): Vienna, VAMarketing Consultant, Affordable Housing Division, 2004 - 2005Communities In Schools: Alexandria, VABusiness Development & Public Relations Consultant, 2004Chemonics International, Partners of the Americas, Computer Frontiers, JAM Communications, Education Development Center: Washington, DCBusiness Development Consultant, 2002 - 2004Cable & Wireless Global: Vienna, VAMarketing & Product Manager, 2000 - 2001AcademyHealth (former Association for Health Services Research): Washington, DCAccount Manager, Conference Trade Shows, 1996 - 1998American Academy of Facial Plastic & Reconstructive Surgery: Washington, DCMeetings & Courses Manager, 1996 - 1998NAFSA: Association of International Educators: Washington, DCConference Trade Show & Sessions Manager, 1992 - 1995World Bank & Inter-American Development Bank: Washington, DCBilingual Secretary, 1991 - 1992American Language Academy: Madrid, SpainEnglish Professor, 1990  1991EducationDigital Marketing Certificate; Honor Society  December 2020Northern Virginia Community College  Centreville, VA.Masters of Business Administration; Honor Society  2000Georgetown University -- Washington, DCBachelor of Arts, Major: Spanish; Honor Society  1990University of Virginia  Charlottesville, VA