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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEExperience:ABG 11/2023 02/2024IT Technician Gainesville, GAAnswer support requests on technical issues.Active Directory User Management.Perform remote troubleshooting.Install and Manage Anti-Virus solutions.Provide accurate information on IT products or services.Record events and problems and their resolution in logs.Follow-up on any reported issues and confirm problem has been resolved.Gwinnett County District Schools 05/2023 11/2023IMT (Contractor) Suwanee, GACustomer ServiceManage escalation issues for computer network, and printing operations and provide computer, network, printing, and software application support to the district.Provide central office and school support related to computer, network, and printing operation issues.Assistance end-users with backup-up and data-restore.On boarding training, computer deployment, and printer assignment via Active Directory.Dispatch to different schools throughout the county when needed to help Technical Support Technicians.Active Directory User Management.Asset ManagementPerform remote troubleshooting.Vanguard Durst Digital Printing Systems 07/2022 02/2023Build Technician Lawrenceville, GAUnload to Uploading Printer Crates from shipping containers to the designated area of the warehouse.Diagnose, repair, and solve printer errors during building.Finalize product and verify effectivity before shipping to customer.Carefully package the product according to industry standards and customer requirements.Use appropriate packing materials to protect the product during transit, and label the packages clearly with shipping information.Load Crates onto Box Trucks, Flat Bed Trucks, and Semi-Trucks.Sewn Products Equipment Company 11/2015 07/2022Technician Jefferson, GAPLC trouble shooting and re-programming. Customer Service Telecommunications Telephone SkillsCAD Software installation and training. Communication Skills Information Systems Administrative OperationsInternational client relations.International product installation, repair, and training.Cargill, Inc. 12/2007 - 11/2015Lab Technician Gainesville, GAAnalytical testing of products for DSM and FSO.DS&O systems (Unilab, Interspec, and Adage)TEKsystems, Inc. 08/2006 - 09/20072nd level Desktop Support Lead Technician/Consultant Atlanta, GACustomer ServiceWriting detail instructions on how to solve new issues to the knowledge database for team members.User Assistance configuring re-install applicationsEncrypt laptop hard drives.Set up and service remote access control for usersoBlackBerry Support, Dame Ware Remote Control, Veritas NetBackup 5.1Troubleshooting/installation of Microsoft Office, CDC Enterprise applications.Mass installation of hardware equipment and migration to Windows, using Ghost 8.Use of ITMU tool to complement the WSUS servers for patch detection.Client support.CERTIFICATION:A+ Certification 220-1101 & 220-1102 In progress.EDUCATION:Computer Learning Center 08/1995 - 05/1996Certified in Computer Electronics & Networking Technology Paramus, NJIntensive 1000-hour course with classroom and hands-on training in the following:AC and DC Electricity Circuits.Analog and Digital Electronics.CMOS Settings.Network installation, management, and printing.Hardware Installation.Login Script.Disk Manager.Virus Removal.Repairing and Troubleshooting.LANGUAGE:Fluent in Spanish and English. |
