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Click here or scroll down to respond to this candidate Candidate's Name
The Colony, TX Street Address
C# PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEProfessional SummaryHighly organized and results-driven professional with 10 years of experience as a Senior Project Coordinator in project management. I have demonstrated success in relationship building and cross-functional organization, coordinating team resources, identifying and troubleshooting project risks, and increasing project efficiency. I am looking to utilize my skills in business, project planning, and resource deployment. I am seeking a position as a Senior Project Coordinator, where I can continue growing and contributing to an organization's success.Skills
Agile methodologiesWaterfall methodologiesSmartSheetAzure DevOpsMS ProjectSharePoint
Risk and issue managementProject PlanningBusiness requirementsVendor ManagementMicrosoft Office Suite (Excel, PowerPoint, and Word)Data managementTime ManagementRFP/RFIPower BIOrganizational skills - prioritize, delegateStakeholder engagement,
Change ManagementCRMMS Teams sites/ channels, Slack,
Budget Forecast/ Management
PO/BOM experienceTeam building,
process improvements/updatesITIL practicesERP/ SAPProcurementSalesforceDocumentation and ReportingProfessional Experience:PMO Project CoordinatorIES staffing/Learning Care GroupFebruary 2023 - June 2024 Utilized SmartSheet to create and track all the projects within the IT PMO. Collaborated with other departments within the organization for seamless integration on cross-functional projects, ensuring a clear understanding of responsibilities and expectations. Review BOM and PO accuracy Assisted with several Information Technology Infrastructure projects - server refresh and replacement, installation of security camera and facial recognition software, Labor forecast enhancements, Sproutabout enhancements, SFTP cyber assessment, SEC ERP assessment, Wi-Fi access point installation
Identified potential risks and developed mitigation strategies to minimize impact on project success. Developed detailed project plans with clear objectives, milestones, and resource allocation, ensuring timely delivery of high-quality results. Established strong relationships with clients by maintaining open lines of communication throughout the project lifecycle. Evaluated project performance upon completion to identify areas for improvement in future initiatives. Utilized industry best practices throughout all phases of the project's life cycles, resulting in improved outcomes. Coordinated with stakeholders to gather requirements and set expectations, ensuring alignment with overall business goals. Led weekly status meetings to review progress, address challenges, and keep team members informed of updates or changes in direction. Managed cross-functional teams for successful project execution, fostering a collaborative work environment. Defined onboarding process for new project members, communicating regularly with other departments to coordinate schedules. Updated customers and senior leaders on progress and roadblocks. Monitored deadlines and milestones to keep the team on track with the project schedule. Gathered and organized supporting materials for meetings and project updates. Kept senior management well-informed by preparing and presenting project status reports. Created comprehensive documentation for each phase of the project life cycle, ensuring all relevant information was easily accessible for future reference or audits. Collaborated with finance teams to consistently track budgets, finding ways to save money without sacrificing quality or deadlines. Organized meetings and gathered support materials. Retrieved material and service quotes from vendors for ongoing and proposed projects.Project Coordinator /Project Manager INORWIN TECHNOLOGY / LEARNING CARE GROUPMay 2022 September 2022 Utilized ServiceNow PPM to create and track all the IT projects within the IT PMO. Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets. Review BOM and PO accuracy
Desktop, laptop, and tablet refresh project.
Set up educational video streaming for the classrooms in 2000 schools.
Data governance is utilized to establish which data will be collected, how it will be stored and proper disposal of data. Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track. Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results. Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth. Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes. Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process. Established effective communication among team members for enhanced collaboration and successful project completion. Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution. Utilized Data governance for internal guidelines, data collection, processing, storing, and disposal of data.
Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team s ability to deliver results. Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives. Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts. Provided detailed project status updates to stakeholders and executive management. Coordinated with cross-functional teams to resolve project issues and mitigate risks. Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts. Maintained open communication by presenting regular updates on project status to customers.IT PMO ANALYSTCHRISTUS HEALTHJanuary 2022 May 2022 Resided in PPMO developing, updating, and publishing PPMO templates, playbooks, reports, dashboards, and job aids following PMBOK (or other industry-recognized PPM standards).
Utilized ServiceNow PPM to create and track all the projects
Creation of meeting documentation and other materials and providing copies to stakeholders and project teams.
SharePoint Administrator for PPMO homepage and internal project SharePoint sites
Quality Assurance - With collaboration and guidance from the PPMO leadership:
Implemented standards and procedures Operationalize processes to track and report on Key Performance Indicator (KPI)
Audit's portfolio based on PPMO documented expectations and recommended procedural standards to enhance PPMO practices.
Responsible for creating reports and dashboards in support of daily, monthly, quarterly, and annual PPMO management. Performs other duties and special projects as assigned by the System Director PPMO.
Salesforce CRM vendor managementProject CoordinatorNORWIN TECHNOLOGY / CHARTER COMMUNICATIONSOctober 2021 January 2022 Conveyed project progress to the Senior Project Manager of the IT PMO and Senior Leadership as required.
Utilized ServiceNow PPM to create and track all the projects
Controlled and created service request tickets in Cherwell for migration of SFTP accounts to the Cleo Harmony platform Review BOM and PO accuracy Managed escalation for new SFTP accounts set up or migration of current SFTP accounts to the Cleo Harmony platform Oversaw internal and contracted resources to accomplish project tasks.
Accountable for coordinating process execution, reporting, change management, risk mitigation, and stakeholder management
Managed project schedules and change requests
Supported IT PMO Program Manager in planning, executing, and controlling migration project
Created and maintained project documentation
Delivered a course of action concerning project issues and concerns, implemented mitigation plans, and escalated risks and issuesCLIENT IMPLEMENTATION LEAD
LOOPBACK ANALYTICS
JULY 2021 OCTOBER 2021 Controlled the implementation process from kickoff to go live for each client
Utilized ServiceNow PPM to create and track all the projects and incidents Managed weekly project status meetings with the internal and external project teams to review project progress
Review BOM, SOW, and PO accuracy Oversaw Biweekly stakeholder meetings to discuss project status and milestones
Managed the implementation process being performed by internal resources and externally by clients
Data governance utilized to establish which data would be collected, how it will be stored and proper disposal of data.
Responsible for improving the implementation process through process updates, and procedure changes
Tracked the status of action items, risks, and issues from internal meetings Transcribed client/ project status meeting minutes and risk, issues, and action items, and provided a copy to stakeholders, project team, and senior managers Validated data integration teams feedback on client data set files and provided clients with feedback
Managed data analytics checklist via the new pipeline to ensure process steps are completedBUSINESS IT ANALYST/SENIOR IT PROJECT COORDINATOR
KFORCE / USAAAPRIL 2021-JULY 2021 Guided business requirements gathering sessions with peer partners and business SMEs to ensure capabilities and requirements were clear and aligned with strategic data initiatives. Utilized ServiceNow PPM to create and track all the projects
Directed requirement refinement sessions with the project team, business sponsors, and SMEs to agree on proposed solutions and capabilities. Ensure metric alignment with strategic goals and desired behaviors Map requirements for data readiness and data visualization (work closely with IT) in Service Now
Prepare requirement artifacts like RSM, Data Elements, Use-case, scenarios, Report Mockups, etc. Identify business requirements and translate/present them to the project team and the business SMES. Salesforce CRM vendor management
Work with IT architecture to ensure the design and implementation of the solution meets the business needs. Create, communicate, and deliver business solutions by leading and facilitating cross-functional, collaborative teams within Service Now Analyze processes to understand the impact on requirements, data acquisition, and consumption. Drive to appropriate measures for key business metrics based on analysis within Service Now Under minimal supervision, perform moderately complex to complex work assignments and problem resolution.
Conduct basic statistical analysis and identify and validate business requirements. Conduct data analysis in conjunction with IT partners. Acquire and apply intermediate knowledge of the business, channels, applications, and processes. Gather information, analyze data trends, identify the root cause(s) and impact, and provide information to the business or project teams. Utilize knowledge of customers, products, and processes to analyze business problem(s) and determine to identify defects or issues. Assist in the development of change management and training materials.
SENIOR PROJECT COORDINATOR
WORK MARKET/ USPI (UNITED SURGICAL PARTNERS INTERNATIONAL) DALLAS, TX
January 2021 April 2021 Collaborated with client USPI (United Surgical Partners International) on the acquisition of 45 surgical centers
Track the status of action items, risks, and issues in Service Now Created, assigned, and tracked project tasks in Service Now to ensure assignment to the appropriate resource, the status of progress, and escalation to the appropriate team if needed
Track the progress of the project team, ensure that the appropriate team has received the documentation, and complete metrics and reports promptly. Gathering and verifying site information physical address, main phone number, fax number Gathering and verifying staff information regional manager, marketing manager, admin of center, BOM, clinical lead, materials manager, etc. Gathering and verifying site codes for accounting and procurement purposes
Supporting Support Team in setting up surgical center staff with OWA access Working with the field team to integrate the surgical center's network with USPI Track the status of actions, risks, and issues itemsSENIOR ASSOCIATE PROJECT MANAGER (REMOTE)GENERAL DATA TECH, L.P. (GDT) (CONTRACT) AT ALORICA
SEPTEMBER 2019 APRIL 1, 2020 Lead Networking and Data Center Closure project meetings, record meeting minutes and distribute minutes to stakeholders, upload to SharePoint Accomplished the installation of Cisco access and distribution switches on client network systems, and updated wireless and software, as necessary. Managed transition of delivery service agents from on-site to working at home Gathered server and application information for Data Center closure Managed the transportation of hardware from a closed data center to a new data center or storage facility. Tracked the status of action items, risks, and issues
Supported Project and Program Managers in the creation of executive-level reports Daily Delivery Site review- examination of site document, discussion, and evaluation of configurations, analysis of equipment required for site migration, and equipment on site
Daily Site Migration Status check upcoming site's migration readiness, asses open issues from migrated sites, review and discuss change requests
Site Survey Review- site survey documentation review and sign-off by the site team Tracking site surveys for accuracy, and ensuring timely completion
Track network equipment orders from submittal to site delivery to ensure accuracy.
Track changes in the order in Service Now to ensure the process is followed and approvals are obtained on time Create, assign, and track project tasks in Service Now to ensure assignment to the appropriate resource, the status of progress, and escalation to the appropriate team if needed
Track project team progress, ensure documentation has been handed over to the engineering team, and ensure metrics and reports are completed promptly Update SharePoint sites, create and update project documents and processes, and create and update processes and procedures.
SENIOR CARE CENTERS (1099 CONTRACT) Dallas, TX
SENIOR PMO/IT PROJECT COORDINATORFEBRUARY 2019 SEPTEMBER 2019 Support IT Governance processes and procedures Work with legal counsel onboarding new operators
Set up Owner Cloud data rooms and provide internal and external access
Delivered support for new operators of transitioned facilities
Tracking of IT & Non-IT equipment for 100 plus facilities
Manage logistics of project meetings, training, and off-site meetings Transcribe meeting minutes and risk, issues, and action items Track the status of action items, risks, and issues
Revise the project schedule with defined activities, milestones, and resources
Provide onboarding assistance to new hires Produced templates and prepared or crafted process revision
Provide support to multiple projects simultaneously Manage small-scale, low-risk projects Established project timelines and resource support needs Provide effective communications to project and enterprise stakeholders Create Ad hoc project documentation, deliverables, and presentations upon requestNTTDATA SERVICES (CONTRACT) AT TRINITY INDUSTRIES Dallas, TX
SENIOR PROJECT PROG. MGMT. ANALYST
JUNE 2018-DECEMBER 2018 Update the program/project schedule using MS Project to determine the critical path. Logging and Tracking Change Management requests
Analyzed program schedule for errors, risks, and opportunities. Evaluated program resource allocation to determine constraints. Corroborated with SR. Project and Program Manager in the creation of executive-level reports and presentations. Assemble the information from the various project teams, consolidate information, and create status updates. Manage program risk and issue logs, decision logs, and change request processes. Create and update program processes and procedures
Onboarding/ off boarding of resources badges, network access, VPN access, etc. Organized training and workshops invitees, conference rooms, and visitor access
Attend Infra / Apps/ Executive meetings, record meeting minutes, upload to SharePoint, and distribute to stakeholders
Salesforce CRM vendor management and tracking sales leads Supported SR PMs with the deployment of new servers to data centers, deployment of new application software, and upgrades of application software (HR, procurement, accounting) Provide project team with- access to servers, SharePoint access, project schedule updates, record meeting minutes, and distribute out to appropriate teams and SP sites Assisted PM in managing project budget forecast monthly and quarterly
PARTNERS INFORMATION TECHNOLOGY INC. AT TOYOTA FINANCIAL SERVICES - PLANO, TX,PROJECT MANAGER I
FEBRUARY 2018 MAY 2018 Lead - weekly Program Risk and Issues meeting with a 90 % closure rate Lead - Bi-weekly PMO Team meeting Lead - weekly Project Leads team meeting Input project tasks, assign resources, create Risks and issues, and create reports in Clarity
Revise the program schedule using MS Project /Clarity and determine the critical path. Analyze program/project schedule for errors, risks, and opportunities. Analyze program/project resource allocation to determine constraints. Support the Project and Program Manager and creation of executive-level reports and presentations. Gather information from the various project teams, consolidate information, and create status updates. Work closely with budget management and scope management to ensure alignment Completed program risks, issues, decision log, and change request process. Create and update program processes and procedures
Creating, submitting, and providing change management for project team requests Assisted PM in managing project budget forecast monthly and quarterly
INSOURCE (CONTRACT) AT PIZZA HUT CORPORATE - PLANO, TX
PROGRAM MANAGER IAUGUST 2017- FEBRUARY 2018 Completed the implementation/ deployment of POS systems to 560 stores to convert eight franchise POS systems into one POS system.
Coordinated the cabling installer and HW vendors to ensure timely delivery to franchise stores via QuickBase Generated and maintained reports in QuickBase for communication with C-level
Updated and created process/procedure documents for the Implantation team Creating and running reports in QuickBase for E- Restaurant team Created project plans in Wrike for the Implantation team and E-restaurant team Coordinated with E-Restaurant team on the installation of new E-restaurant software to franchise BOH systems Completed 560 training sessions for a client for new software with a 95% comprehension rate
Maintaining and updating the eRestaurant Go Live Calendar Managed project budget forecast monthly and quarterly
SKILLSTORM (CONTRACT) AT PNC BANK PLANO, TX
PROJECT MANAGER IJANUARY 2016 AUGUST 2017 Provided support to Project Management, Project Lead, and Executive Leadership support for 14 work streams within IT Financial Application projects to migrate to the new data center and DR center. Assisted SR PMs with the deployment of new servers to data centers, deployment of new application software, and upgrades of application software Supported Project Manager in managing the project budget and forecasting monthly and quarterly
Chair Weekly PM Forum meeting project owner updates/status/issues or concerns Chair Weekly Risk and Issue Meetings providing escalations as needed
Coordinate and update Risk and Issue for programs, primary projects, and sub-projects
Produce bi-weekly Data Quality reports and make the necessary corrections for the errors Create projects, subprojects, project plans, and WBS in Clarity Cataloging and Tracking Change Management requests to resolutions Configured and generated reports in Clarity for cost plans, resources, milestones, deployments, etc.
Delivered Clarity training and assistance Generate status reports for the master project weekly Generate reports for level 2 managers, CIO weekly meetings, Program Manager Meetings, Senior Managers / Project Manager meetings, etc. Perform other tasks as requested/assigned by resource managers, Senior Project managers, and program managers
Chair meetings, prepare meeting materials and presentations, update project status, project plan, project budget updates, record meeting minutes, etc.MEDASSETS PLANO, TX
SENIOR PMO PROJECT COORDINATOR / IT PROJECT LEADAPRIL 2014 - DECEMBER 2015 Delivered IT Project Management Support for 3 SR. Project Manager. Utilized ServiceNow for incident ticketing Lead Weekly Technology Services Program Update - Project Owners
Lead Weekly IT Environmental Request Prioritization Meetings and Coordinate all the Environment requests, follow-up, and follow-through on the ERs. Work Front updates and assist the PM with projects in Work Front (AtTask) Provide timely support/service delivery for any Ariba/ Solomon setup requests Timely and accurate coding of SCM and Technology Services invoices (over 9 million per quarter).
Supported Project Manager in managing the project budget and forecasting quarterly
Logging and Tracking Change Management requests Run weekly missing time reports and notify individuals that their time is late. SharePoint administration of any other tasks/projects/requests.
Gathered requirements and prepared project scope
Reported Monthly Project reports in Solomon/ Ariba On-boarding and Off-boarding of resources
Track Change Management requests on an Excel spreadsheet Basic understanding of architectural drawings Keep the Best Practices and Lessons Learned documents up to date.EducationMS |Agile Project ManagementAmberton University, Garland TX.February 2024BAS| Project ManagementAmberton University, Garland TXAugust 2021CertificationsCertified Associate in Project Management (CAPM)Project Management Institute, 9/2021AffiliationsProject Management Institute (PMI) since 2006 |
