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Click here or scroll down to respond to this candidateCandidate's Name EMAIL AVAILABLEDirector Project Management and Change managementCPG, Supply Chain Management, RCM, Healthcare & Banking Ph:PHONE NUMBER AVAILABLESUMMARY. .Skills and ExpertiseDynamic and results-oriented professional with a proven track record in SCM, Banking and Capital Markets. Possessing 16 years of experience in Healthcare and RCM space as a SME, Project manager and operations lead, skilled at SDLC, PM methodologies, tools and techniques I excel in Project management for digital and AI transformation roadmaps for clients. Skilled in payer and provider world with a sharp acumen for business and finance, I am adept at managing cross functional teams with multiple lines of business. With a strong ability to multitask methodically, I consistently deliver high-quality results while meeting deadlines and exceeding expectations. Seeking to leverage my expertise in PM space to drive growth and success for organizations Documentation Expert with over 12 years of experience in creating clear, concise, and comprehensive documentation for Healthcare, RCM, SCM, OTC, Capital Market and Banking. Skilled in translating complex technical information into user-friendly manuals, guides, and online documentation. Proficient in document management systems and tools to streamline processes and ensure accuracy. Strong attention to detail and a proven track record in improving documentation quality and usability. Effective communicator and collaborator, adept at working cross-functionally to meet project deadlines and exceed expectations EXPERIENCEDirector -Project Management and Change Management Genpact (Client -Coke) 01/2019 06/2024. USAProject Management Directed over 20 enterprise-level projects, including a $15 million Revenue improvement through system integration that enhanced operational efficiency by 30% Ensured alignment with organizational values and policies, optimizing stakeholder engagement. Operational Excellence: Managed the digital transformation project that improved operational efficiency by 30% and reduced costs by $1.5M annually. Delivered a manufacturing ERP integration project six weeks ahead of schedule, enhancing revenues by 25%. Drove financial performance by ensuring sales and profit goals were achieved and maintaining a strategic, holistic, and analytical business perspective.Compliance and Risk Management: Ensured compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues. Analyzed and interpreted reports; implemented and monitored asset protection and safety controls; maintained quality assurance standards. Community Outreach and Engagement: Initiated, directed, and participated in community outreach programs, establishing and maintaining relationships with key individuals or groups in the community and media. Championed company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community. Change Management Planning: Developed comprehensive change management plans, ensuring realistic, deliverable, and sustainable post-go-live transitions. Reduced resistance to change by 30%, leading to smoother transitions and minimized disruptions. Achieved a 20% improvement in stakeholder alignment and engagement through refined and tailored global engagement materials. Stakeholder Engagement: Managed the change network to optimize transition and adoption, resulting in a 15% increase in stakeholder engagement and alignment. Executed the communication and engagement plan, leading to a 25% improvement in communication effectiveness. Insight and Analysis: Provided actionable insights and analysis, identifying capability gaps and people-related issues, which led to a 10% reduction in project risks. Proposed contingency plans that improved engagement and support by 18%. Documentation and Continuous Improvement: Reviewed and documented change management learnings, contributing to a 12% increase in process efficiency. Created a change management playbook inclusive of industry best practices. Leadership and Coaching: Coached and advised stakeholders and SMEs on change activities, enabling leaders to effectively lead and embed change within their teams. Supported market leads for PMO topics related to stakeholder management, optimizing resource allocation and communication Genpact (Client -Kraft Heinz) 06/2016 01/2019 Canada Project Management:Developed and refined program plans and strategies, leading to a 20% increase in project alignment and stakeholder satisfaction. Assisted clients in defining business cases for solutions, resulting in $25M annual revenue growth. Managed relationships with program sponsors and stakeholders, enhancing engagement and achieving a 30% improvement in project collaboration and support.Applied Agile practices at the program level, leading to a 25% increase in project flexibility and responsiveness. Identified opportunities and supported the sales team in business growth, contributing to a 20% increase in new client acquisitions and $14M in additional revenue.Governance Cadence:Took full bottom-line responsibility for program pursuits, delivering projects on time and within budget, achieving program delivery goals - time, budget, functionality, & quality, leading to a 15% reduction in project delivery time & a $12M annual cost saving. Identified and mitigated program risks, reducing project failures by 30% and protecting $15M in potential revenue. Documentation and Continuous Improvement:Reviewed and documented change management learnings for future projects, contributing to a 12% increase in process efficiency. Ensured alignment with Coke Values and Policies, reinforcing best practices across systems, processes, and practices. Created a playbook for change management inclusive of industry best practices Genpact (Client -Capital One) 06/2013 05/2016 USA As the primary consultant for engagements involving strategic brands and enterprise clients, actively managed a team of consultants, digital transformation experts and engineers through customer experience strategy development and execution. Guided a top 5 global automobile manufacturer through several CX and Contact Center projects. As this client navigated a major Contact Center solution migration, I fostered the change management efforts to ensure future-state features and functionality align with the CX vision with precision and the organization is prepared for the shift without any impact to service levels. Helping establishes a self-service and lower cost to serve strategy while maintaining an iconic brand experience, this client achieved 35% reduction in cost to serve while realizing positive impacts to the customer experience and overall customer satisfaction scores. Lead a Contact Center optimization project for the second largest health insurance provider in the United States with nearly 20,000 customer experience representatives. This project was crucial to delivering a seamless & consistent experience across the organization and across all channels, including the retail footprint. Under my leadership, this project uncovered $7.2 million dollars in annual cost savings in efficiency gains and an estimated 15% increase in First Contact Resolution within the first two months of design activities alone. Customer satisfaction with contact center interactions increased nearly 20% and overall brand NPS realized significant improvement. Genpact (L&D Director 12/2011 - 06/2013 USASolutioning - Demonstrated track record of effectively leading solutioning efforts, translating client requirements into compelling proposals, and securing successful outcomes in competitive bidding scenarios Innovation -Proven expertise in crafting innovative solutions tailored to client needs, adept at navigating complex RFPs and RFIs with strategic insightAI Integration - Delivered an Impact of $41M by Automating the trainings (implemented across 48 accounts and 3 Domains) Center of Excellence - Identified creative synchronous and asynchronous learning experiences to enhance skillsets for connection across the organization's global businesses (Increase in training penetration by 16%) Workforce Management and Career Path Mentoring- Lead the design of a behavioral competency model in support of the organization's mission, values, and strategiesTalent Acquisition and Management: Developed and lead the annual talent development processes globally including goal setting, talent review, succession G development planning, and performance review process Skills and ExpertiseCERTIFICATION Train the Trainer Certification -2006 ECornell- Data Science and Analytics -Data Analytics Application and execution Coursework Stanford - Organizational Analysis - Analytics & Forecast models Agile scrum certification HFMA certified revenue cycle representative - CRCR Digital Transformation Foundations -2025 Integrating Generative AI into Business Strategy 2025 ACHIEVEMENTS Led team in project charter development: Successfully led a team to develop and implement project charters and management plans, resulting in the completion of 25+ high-impact projects on time and within budget over the last 5 years. Refined project scope with stakeholders: Conducted over 50 stakeholder meetings to refine project scope, leading to a 30% reduction in project rework and a 20% improvement in project timelines. Managed detailed project Gantt charts: Developed and managed Gantt charts for 40+ projects, achieving an average project completion rate of 95% on or before the scheduled deadline. Maintained costs within budget: Consistently monitored and maintained project costs within budget, resulting in an average budget adherence rate of 98% and cost savings of $1.2M annually. Created quality plans: Partnered with project teams to create quality plans for 30+ projects, improving project delivery quality by 25% through the use of advanced quality planning tools and techniques. Developed risk management plans: Developed comprehensive risk management plans for 35 projects, successfully mitigating 90% of identified risks and avoiding potential project delays and cost overruns. Collaborated on procurement management: Contributed to the development of procurement management plans, leading to a 15% reduction in procurement costs and streamlined vendor selection processes EDUCATIONMS in Food TechnologyMDS University01/1998 - 01/2001 IndiaBachelor of ScienceMDS University01/1996 - 01/1998 IndiaVOLUNTEERINGMeals on WheelsMarwar Khana2021Delivering Meals to the homeless on a weekly basis for Tampa Bay Blood Donation CampRed Cross2023 - 2024Helping to drive Blood Donation Camps - OnsiteBOARDS & COMMUNITY OUTREACHAdvisory Board Member Remote 2018Present CX Accelerator Technology & Strategy Mentor Minneapolis, MN 2017Present Technovation Skills and Expertise Strategic Vision Development Stakeholder Engagement Change Management Planning Operational Excellence Compliance and Risk Management Community Outreach Financial Performance Management Cross-Functional Collaboration ERP Implementation Governance Cadence Leadership and Coaching Continuous Improvement |
