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PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLECUSTOMER SERVICE EMPLOYEE RELATIONS SALES MANAGERA professional Customer Service Representative with problem solving and communication skills, both written and verbal. Dependable and people oriented, ability to productively manage heavy workloads while maintaining high quality standards. Adept at prioritizing to effectively multi-task while working with deadlines.Training MentoringLeadership DevelopmentMS Office SuiteData Analysis BenchmarkingGoogle Project Manager Cert.Salesforce Business Analyst Cert.Effective CommunicationProblem SolverAdaptableTraining DevelopmentNeeds AnalysisPublic SpeakingTime ManagementCreative Problem ResolutionPROFESSIONAL EXPERIENCEB&P AUTO SALES LLC HOUSTON, TX 2019 2013-2024 Sales ManagerAccomplished Sales Manager with a proven track record of driving revenue growth and exceeding sales targets. Experienced in leading high-performing teams to success through strategic planning, training, and motivation. Skilled in identifying new business opportunities, negotiating contracts, and fostering strong client relationships. Adept at analyzing market trends and implementing effective sales strategies to maximize profitability and achieve company objectives.Interact with customers via phone, email, and chat to provide assistance, answer inquiries, and resolve issues in a timely and professional manner.Utilize product knowledge and resources to address customer concerns and provide accurate information about products and services.Process orders, returns, and exchanges efficiently, ensuring customer satisfaction and adherence to company policies.Handle escalated customer complaints and work to find satisfactory resolutions, demonstrating empathy and understanding.Maintain detailed records of customer interactions and transactions using CRM software.Collaborate with cross-functional teams to address customer needs and improve processes to enhance the overall customer experience.Participate in ongoing training and professional development to stay current on product updates and customer service best practices.UNITED STATES ARMY FT. LEWIS, MO2007 2013 Combat Engineer OfficerDynamic Army Executive Officer with extensive experience in coordinating and overseeing supply chain operations in high-pressure environments. Skilled in managing inventory, transportation, and distribution logistics to ensure timely delivery of essential resources. Proficient in strategic planning, resource allocation, and risk management to support mission readiness and operational effectiveness. Adept at leading multidisciplinary teams and implementing efficient processes to optimize logistical support in challenging situations.Directed the forecasting, requisition, transportation, storage, and distribution of consumable materials.Abstracted and executed a logistical cross leveling plan which increased organization effectiveness and mobility.Developed metrics and assessed performance to support planning, programming, and budget compliance.Provided oversight on scheduling, annual training, and human resource programs considering risk management principals, resource limitations, and need for immediate results.Assisted in the design and implementation of modernized training programs and schedules.Subordinate counseling, mentoring, and accessing our soldiers in our company..STREAM INTERNATIONAL MEMPHIS, TN2002-2007 Tier II Customer Service Call CenterExperienced Call Center Customer Service Representative adept at delivering exceptional support through phone, email, and chat channels. Skilled in resolving inquiries, handling complaints, and maintaining high levels of customer satisfaction. Proficient in CRM software and committed to providing prompt and courteous service in fast-paced environments. Coach call center staff through challenging customer service issues.Analyze call center data and prepare reports for upper management.Evaluate staff effectiveness and performance annually or on an at-need basis.Lead team meetings and give presentations to executives.Develop monthly, quarterly and annual call center goals and action plans.Prepare work schedules to ensure sufficient coverage.Create personnel and supply budgets for approval. Hire, onboard and train call center personnel.EDUCATION AND TRAININGBACHELORS DEGREE (3.25 GPA) The University of Mississippi, Oxford, MS June 2007GRADUATE, OFFICER LEADERSHIP COURSES US Army, Ft Benning, GA April 2009GOOGLE Project Manager Certification SALESFORCE Business Analyst Certification May 2024TECHNICAL SKILLSSoftware: Microsoft Office Suite, Access, Word, Excel, PowerPoint, Outlook, HRIS, HRIS-PaycomOperating Systems: Mac / Microsoft Windows |
