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SummarySkillsExperienceCandidate's Name
Greensboro, NC 27403PHONE NUMBER AVAILABLEEMAIL AVAILABLESeasoned Small Business Owner with over 20 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Over 25 years of experience in customer service.Marketing TacticsLabor RelationsFinance and Accounting OversightDecision MakingStaff SchedulingPolicy Development and EnforcementSales PromotionOperations OversightStaff DevelopmentAssignment DelegationManagement Team BuildingEmployee MotivationAdministrative ManagementSupplier MonitoringRecruitment and HiringMathematical Calculation and ReasoningTraining ManagementOriginality and CreativityPerformance AssessmentGoal SettingProcess ImprovementsFocus and Follow-ThroughBudget ControlTeam LeadershipHiring and OnboardingRecords Organization and ManagementResource AllocationProgram OptimizationProblem Anticipation and ResolutionQuality AssuranceCustomer Service ManagementPerformance Evaluation and MonitoringCost ReductionSelf-employeed February 2018 to CurrentOwner/OperatorGreensboro, NC- staff hiring, initiating new training and scheduled processes to streamline operations.--Analyzed client business needs and assisted in determining appropriate resources and strategies. Managed sales presentations to promote product and brand benefits. Pick up and resale/recycling of waste productGreat Clips October 1998 to CurrentManagerGreensboro, NCCreated training modules and documentation to train staff. Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales. Led team meetings and one-on-one coaching sessions to continuously improve performance. Maintained adequate staffing to meet objectives within budget. Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.Entered time and attendance logs in preparation for payroll. Education and TrainingExercised good judgment and decision-making in escalating concerns and resolving issues. Completed thorough opening, closing and shift change functions to maintain operational standards each day.Assigned tasks to associates to fit skill levels and maximize team performance. Trained employees on additional job positions to maintain coverage of roles. Recruited and hired qualified candidates to fill open positions. Conducted quality, timely performance feedback and performance appraisals. Minimized staff turnover through appropriate selection, orientation and training. Rockingham Community College 1997Associate of ArtsWentworth, NC