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Click here or scroll down to respond to this candidateCandidate's Name
Girard, OH Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEBold ProfilePROFESSIONALSUMMARYDynamic hospitality professional with 30 years of experience in Food/Service industry. Successfully manages food, accommodation and travel to give guests smooth, world-class experiences.SKILLS Strong OrganizationExceptional communicationKey ControlUpselling ServicesInventory countingWORK HISTORY HOSPITALITY CORDINATOR 03/2021 to CURRENT Bob Evans Restaurant Niles OhioMaintained exacting standards of quality and performance. Increased clients by carefully training staff to be accountable and motivated through hands-on training.Identified and resolved customer complaints concerning food or lodging. Monitored revenue decision making-processes to provide support and aid to senior leadership.Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.Acknowledged outstanding staff performance to boost morale. Cross- trained employees in areas to meet customers' needs and expectations.Handled reservations efficiently, optimizing room allocation based on guests'' preferences and availability constraints. SALES ASSOCIATE 11/2019 to 05/2020Handyman Hardware Warren, OHOrganized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Built relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy. Prepared merchandise for sales floor by pricing or tagging. Helped customers locate products and checked store system for merchandise at other sites.Answered customer questions about sizing, accessories, and merchandise care.Rotated stock and restocked shelves to maintain product availability and store appearance.Engaged with customers to build rapport and loyalty. Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed. Educated clients on current promotional offerings and products using persuasive selling tactics.Assessed customer needs and utilized suggestive selling techniques to drive sales.Engaged with customers to effectively build rapport and lasting relationships.MANAGER 11/2015 to 11/2016Bourbon House 45 Warren, OHAccomplished multiple tasks within established timeframes. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.Cross-trained existing employees to maximize team agility and performance.Developed and maintained relationships with customers and suppliers through account development.Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities. Achieved departmental goals by developing and executing strategic plans and performance metrics.Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization. Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development. EDUCATION High School Diploma 05/1986Champion High School, Warren, OH |
