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Objective: Seeking Full-time position with advancement potential using Communication skills and education to provide intelligent support to the customerSummary:Eight years customer service and collections representativeSeven years in home delivery serviceNine years of warehouse shipping and receiving associateTen years in mobile detailing and new and used cars salesEducation:Milford Mill Academy Baltimore Md, September 1994 - June 1998 Awarded High School DiplomaApollo College January 2007 -September 2008 physical therapyPriority Express: Warehouse Operations Manager January 2019-PresentManage the day-to-day operations of product placement to ensure continual productivity and to provide a safe work environment for employees, customers, vendors and volunteers.Provide direct performance feedback and encouragement to team members to develop positive work habits.Ability to follow-up and administer the appropriate disciplinary actions according to company policies and procedures in coordination the Human Resources Department.Be a positive advocate of the organization to contribute to its overall mission, employee morale and public image.Act as a liaison between the company and customers forming and maintaining positive relationships. Delegated by the customer and/or General Manager.Manage a shift and the mail sort in Distribution Center and be accountable for achieving all productivity and quality targets. Responsible for overseeing a shift in an 24/7 operationParts Fleet: Delivery Driver Lead January 2017December 2018Trained new members regarding their in-store and on the road responsibilities. Resolved conflicts with customers in person and over the phone.Provide prompt, reliable, and friendly customer service at the door and in store.Make sure there is coverage for each route before departing.Overseeing the supply chain process in distribution centers, liaise with customers and suppliers, manage and supervise employees and their performance, and ensure that safety regulations are met.Ensure on time deliveries and all products are received without damages.Responsible for developing and implementing a timeline for my team to reach its end goal.Costco: Sales associate October 2016 - January 2017Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.Keep inventory stocked and assist customers with new purchasesAssist customers with requests in store and on the phoneDemonstrate knowledge of products and services to customersGreet customers in a friendly and polite mannerEducate customers about current promotions and advertisementsRing up customers at the cash register, take payments, and issue receiptsFlaspoint: Warehouse Associate August 2016 - January 2017Assist with new orders for in store and home deliveriesProcessing, packaging and shipping orders accuratelyOrganizing stocks and maintaining inventoryInspecting products for defects and damagesArrange all store purchases in order for next day deliveries