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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE +Street Address Columbus,OH https://LINKEDIN LINK AVAILABLE MANAGERDedicated and result driven Manager with 4+ years of experience in problem-solving, customer service, data analysis, and reporting. Proficient in establishing and implementing policies, internal controls, and process efficiencies to improve team productivity Seeking a challenging role to leverage my skills in an innovative environment. Technical Tools: MS Office Suite, Zoom, Slack, Trello, Excel, Smartsheet, Zendesk Google Docs, Google Sheets Key Skills & Expertise: Accounts Receivable Management, Revenue Cycle Management (RCM), Customer Service and Issue Resolution, KPI Development and Trend Analysis, Fluent in English, French and Haitian Creole. Education: Bachelors in business administration and management Professional ExperienceJovie, Columbus, OHHouse Manager December 2021- Present Manage daily schedules: Coordinate and maintain detailed daily schedules for children, ensuring all activities, meals, and educational tasks were completed on time. Organize activities: Implement organizational systems for schoolwork, extracurricular activities, and household tasks, ensuring a smooth and efficient household operation. Effective communication: Maintain open communication with parents regarding childrens progress, needs, and any concerns, ensuring transparency and trust. Problem-solving: Resolving conflicts between children, handling emergencies, and adapting to unexpected situations. Budget management: Manage household budget for groceries, activities, and supplies, ensuring cost-effective purchasing and resource allocation. Adaptability: Adapt to different family routines and needs, demonstrating flexibility and responsiveness to changing circumstances. Team Building: Building a nurturing environment and fostering positive relationships with children and parents. Covelli Enterprises, Gahanna, OHManager March 2020 November 2021 Analyzed daily, weekly, and monthly sales data to identify trends, peak times, and areas for improvement, leading to a 10% increase in revenue. Assisted in the resolution of customer inquiries and complaints regarding payments, maintaining high levels of customer satisfaction. Utilized data analytics tools to monitor inventory levels, track usage patterns, and forecast demand, reducing food waste by 15%. Created personalized dining experiences for VIP customers and regulars, enhancing customer loyalty and increasing average spend per visit. Analyzed customer feedback and purchase patterns to tailor menu offerings, resulting in a 20% increase in customer satisfaction scores. Effectively handled customer complaints and resolved conflicts, maintaining a high customer satisfaction rate of 95%. Developed and conducted training programs focused on customer service excellence, resulting in improved customer interactions and a 15% increase in positive reviews. Developed and monitored key performance indicators (KPIs) to assess staff performance and operational efficiency, improving overall productivity by 18%. |
