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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROESSIONAL PROFILECustomer service oriented professional with management, healthcare industry, retail, and call center experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.Academic Honors Recognition / Honor Roll.Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.Well-organized, able to manage time and priorities in multi-task environments.Adapt to new challenges and ideas and able to develop rapport with diverse populations.Present a consistent willingness to learn new skills.Communication Platforms Zoom, Google Meet, and MS Teams.Microsoft Office Applications Word, Excel, Outlook, and PowerPoint Type 35 WPM.KEY QUALIFICATIONSMedical Administrative Assistant Patient Processing Medical Records Management CMS 1500 Claim FormElectronic Health Records (EHR) Electronic Medical Records (EMR)Insurance Verification Medicare Medicaid Medical Office ProceduresEDUCATIONUltimate Medical Academy Associate of Science Degree Medical Billing and Coding, 2024Ultimate Medical Academy Diploma Medical Billing and Coding, 2023Fortis College Associates Degree Digital Graphic Design, 2016WORK EXPERIENCETeleperformance WellCare Mount Vernon, GA 10/2023 12/2023Customer Service Representative Remote Call CenterInteracted with customers via inbound calls to answer inquiries and to provide assistance.Delivered general Medicaid insurance information to callers, took medication orders, and accepted payments.Entered customer data, documented call activities, paid close attention to detail, and upheld HIPAA guidelines to assure privacy of sensitive and confidential information.Communicated in a clear and concise manner and worked effectively as a team member.Used Canteen software.Jet Foods Retail Convenience Store Higgston, GA 05/2022 PresentAssistant Manager / Retail Cashier / Customer ServiceAnswer inbound calls, serve as direct point of contact, and deliver excellent customer service.Create end of day reports, process payroll, and work as part of a team and engage with customers and staff.Operate cash register, scan merchandise, accept payments, ensure accuracy of cash drawer, make bank deposits, stock shelves, and keep work area clean and organized.Circle K Retail Convenience Store Mount Vernon, GA 10/2021 05/2022Assistant Manager / Retail Cashier / Customer ServiceProcessed transactions, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area organized and clean.Completed end of day reports, managed in house deposits, and overseen truck deliveries.Worked as part of team and led by example to ensure a positive atmosphere.McDonald's Vidalia, GA 01/2021 10/2021Crew Member / Cashier / Customer ServicePerformed various tasks including food production and serving customers at the front counter.Took orders, operated cash register, accepted payments, and made accurate change.Ensured accuracy of cash drawer and maintained a clean and organized workstation and guest area.Worked in a fast paced, team environment and communicated effectively with managers and co-workers.Prior work history includes work at Dairy Queen as a Crew Member and Huddle House as a Server |
