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Click here or scroll down to respond to this candidateCandidate's Name
Eastvale, CA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary:Extensive consulting experience in EMR analyst and training with emphasis on Cerner, and Epic applications. Certified in Cerner PowerChart and CPOE training. Credentialed in Epic Ambulatory, Cadence/prelude, Inpatient, Orders, and OpTime/Clindoc modules. Work closely with clinical project leaders, clinicians, and providers to translate business needs into EMR functionality. Provide support to providers and clinicians for effective results.Credentials and Certifications:Epic Credentials:AmbulatoryInpatientOptime/ClindocOrdersCadenceCertifications:Cerner Millennium PowerChartCPOEEducation:Iona College, New Rochelle, NYB.B. ASkills:Train and support physicians, nurses, technicians, front desk staff and office/practice managers in classroom (2 15 participants) and oneon-one settings, utilizing the adult training tools on Epic clinical system functionality and applications including Rover, workflows, and best practices.Collaborate with clinical application teams to identify inefficiencies, streamline workflows, and develop comprehensive training programs and documents for various modules based on the organization's needs; and ensure the delivery of effective, accurate training to clinical and business professionals.Administer proficiency assessment/evaluation at the end of training session.Provide ongoing support to end-users by answering questions, addressing issues, and assisting with system navigation and usage.Proficient in the use of software tools (i.e. PowerPoint and Visio) and training materials as training aids.Conduct training webinars for providers and clinicians on various Epic quarterly updates.Proficient at creating Tipsheets, Training curriculum, Quick start guides, Instructional Guides and Class Participant Guides, and converting Nova Notes into Training Tasks documents.Prepare EMR clinical upgrade documentation and obtain leadership authorization for information flow to the affected teams.Communicate risk and impact analysis.Provide Customization and Personalization sessions for providers on Favorite Orders, Order Panels, Macros, PowerPlans, Diagnosis, PowerNotes, Note Templates, SmartPhrases, and Dynamic Documentation.Assist in configuring provider scheduling templates and Book It referencing Decision Tree elements.Liaise with management on template maintenance and go live issues.Utilize Learning Management System (LMS) to track attendance, and assess participants progress.Analyze data and user feedback to identify trends, patterns, and areas for improvement in the order entry process, and recommend system enhancements.Work with project team to create and adapt to written protocols.Facilitate Help Desk calls, triage issues, and resolve system issues utilizing the ServiceNow system. Resolve orders, Smart Orders, and scheduling template issues.Triage security and access requests. Assign end users to appropriate log in departments, Inbasket pools, and printer pools.Analyze, extract, and customize reports as specified by departments.Resolve tickets/break-fixes with high quality user interactions within expectation.Experienced at providing elbow support to physicians and nurses during Activations.Excellent customer service.Effective written and communication skills.Responsibilities:Inpatient/Clindoc/CPOE:Train providers, nurses and clinicians in class and one-on-one sessions. Provide support to physicians, nurses, and clinicians during pre and post go live.Enhance the utilization of smart tools, results review, medication reconciliation, note completion (through smartprases, macros, notewriter/dynamic documentation/powernote), In-basket management, preference list organization, patient chart reviews, placing single orders\order sets/order panels, and cosigning orders.Train clinicians on workflow completion and clinical documentation including I&Os (Flowsheet) on workstations and the Rover application.Assist nurses with workflow navigation and completion, documenting administering medications through MAR (including Rover), placing orders based on protocol and for provider co-signature, documenting point of care test results/patient education/interdisciplinary assessments (Care Plans).Support clinicians with recording vital signs/point of care test results. Train providers and nurses with patient discharge process.Resolve patient rooming and printing issues. Troubleshoot and report system errors to command center for resolution.Ambulatory:Train providers and nurses in class and one-on-one sessions.Assist providers at performing medication reconciliation, discharge/depart process, note completion, encounter documentation, InBasket management, preference list organization, patient chart reviews, placing orders, allocating level of service and charge capture for procedures, and assessing impression and plan for each patient visit.Train nurses on recording Anticoagulation episodes and INR monitoring, and providers at setting INR goals (Oncology). Support nurses with specimen collection and processing.Troubleshoot, gather, and escalate system errors for resolution.Operating Room (OR) (OpTime-Surginet) Pre-Op/Pacu/CPOETrain providers and nurses on placing orders and surgical case requests, performing Medication Reconciliation, completion of Operation notes, discharging patients, and placing planned orders in planned or initiated state as preferred.Support nurses with clinical and interdisciplinary/IPOC documentation, medication administration through MAR, and documenting patient education and plan of care.Assist nurses with pre-op documentation on surgery cases, releasing, acknowledging, and administering Pre-op orders.Support nurses with acknowledging and documenting administration of PACU orders (including utilizing the Rover), documenting clinical notes and discharging same day ops patients. Troubleshoot and report system errors for resolution.Registration/Scheduling/Admission/Discharge/Transfer-(Cadence/Prelude/CPM/Revenue Cycle):Train front office personnel on appointment scheduling and FIN/Encounter assignment, pre-registration, patient registration, scheduling, referrals, check-in and check-out processes, eligibility validation, consents, insurance and third party billing, linking orders to appropriate encounters, document scanning, HIPAA acknowledgements and Consent to Treat E-Signatures.Troubleshoot and resolve guarantor, self pay, insurance, and third party liability assignments. Assist with patient movement, assigning patient bed/room, holding patient bed during transfer; requesting patient transport, action nurses, and interpreter services.Assist in configuring provider scheduling templates and Book It referencing Decision Tree elements.Liaise with management on template maintenance and go live issues.Epic Help Desk Support Analyst (Remote):Answer inbound Help Desk calls. Respond to end-user questions and issues regarding clinical aspects of Epic applications such as workflow issues, application errors, and user access. Receive, analyze, and process support requests submitted by end users. Troubleshoot and resolve break/fix issues. Assist in configuring provider scheduling templates and Book It referencing Decision Tree elements. Liaise with management on template maintenance and go live issues.Create, track, close, and escalate incident tickets and related issues in a timely manner.Remotely access end-users computer via Citrix and Quick Assist to troubleshoot and resolve issues.Document tickets in ServiceNow; track and follow-up on open action items in a timely manner.Work Experience:Epic Credentialed Trainer 04/2024 06/2024(Inpatient Rover/Secure Chat/Voalte)John Muir Health, Walnut Creek, CAEpic Activation Consultant (Optime/Clindoc-PACU/Rover) 03/2024Christus Health, Corpus Christie, TXEpic Activation Consultant (CPOE) 02/2024Bryant Health, Kearny, NEEpic Credentialed Trainer (Ambulatory) 09/2023 11/2023Optum Health, NJEpic Credentialed Trainer/Analyst 03/2022 07/2023(Ambulatory/Cadence/Referral/ClinDoc/Rover)UC Davis, Sacramento, CAEpic Activation Consultant 03/2022(Inpatient/CPOE/Clindoc/Rover)Providence Healthcare (Covenant Hospital), Plainville, TXEpic Help Desk Support Analyst (Remote) 01/2021 12/2021Providence - St. Joseph Health, WA, AK, CA, OR RegionsEpic Credentialed Trainer 01/2020 12/2020(Cadence/Referrals/Orders/eConsents)UC Davis (Specialty Clinics, Same Day Surgery), Sacramento, CAEpic Credentialed Trainer 09/2019 12/2019(Inpatient/CPOE/Clindoc/Rover)NYU Winthrop (Behavioral Health), Long Island, NYEpic Activation Consultant 08/2019 09/2019(OpTime/Clindoc/Rover) Pre-Op\PACUKadlec Hospital, Richland, WAEpic Activation Consultant 06/2019 -07/2019(OpTime/Clindoc/Rover) Pre-Op\PACUSwedish Hospital, Seattle, WAEpic Activation Consultant 01/2019 06/2019(Ambulatory/Cadence)Piedmont Healthcare (Primary Care, Surgical Specialties), Columbus, GACerner Provider Trainer 10/2018 12/2018(Surginet Pre-Op/PACU)Northside Hospital, Atlanta, GAEpic Activation Consultant 06/2018 10/2018(Ambulatory/Cadence)Piedmont Healthcare (Pediatrics, Family Practice,and Urgent Care Clinics), Athens, GAEpic Credentialed Trainer 01/2018 - 06/2018(Optime/Clindoc/CPOE/Rover)Hoag Hospital and Hoag Orthopedic Hospital (Providence),Newport and Irvine, CACerner Trainer 09/2017 01/2018(ClinDoc-Infusion Pumps)Christiana Care Health Services (Inpatient), Christiana, DECerner Trainer 10/2016 08/2017(Registration/PowerChart/CPOE)Intermountain Healthcare (Urgent Care and Specialty Clinics),Salt Lake City, UTEpic Credentialed Trainer Consultant 05/2016 10/2016(Inpatient/Clindoc/Rover)Primecare, Port Huron, MICerner Activation Consultant 04/2016 05/2016(Registration/PowerChart/CPOE)Intermountain Healthcare (Urgent Care and Specialty Clinics),Utah Valley, UTEpic Activation Consultant 03/2016 - 04/2016(Ambulatory/Cadence)Wellstar Health System, GACerner Trainer 01/2016 03/2016(Powerchart)HealthSouth Braintree Rehabilitation Hospital,Braintree, MACerner Provider Trainer 03/2015 01/2016(PowerChart/CPOE)LAC-USC Medical Center (Urgent Care and Specialty Clinics),Los Angeles, CAEpic Credentialed Trainer 11/2014 - 03/2015(Ambulatory)Lehigh Valley Health Network, Allentown, PACerner Trainer 05/2014 - 10/2014(CPOE/Clindoc/Ambulatory)Memorial Hospital at Gulfport (Behavioral Health),Gulfport, MSCerner Post Go-Live 05/2014Dynamic Document ConsultantBuffalo General Medical Center (Kaleida Health),Buffalo, NYCerner Activation Consultant 04/2014(CPOE/Inpatient)Easton Hospital (CHSI), Easton, PACerner Post Go-Live Physician Adoption Coach 02/2014 04/2014(CPOE)Desert Regional Medical Center (Tenet Health),Palm Springs, CACerner Optimization Consultant 02/2014(Inpatient)Sierra Providence East Medical Center (Tenet Health),El Paso, TXCerner Provider Trainer 09/2013 - 11/2013(CPOE/Inpatient)Tallahassee Memorial Hospital, Tallahassee, FLCerner Trainer 05/2013 - 09/2013(CPOE/Inpatient)Saint Joseph Hospital\Catholic Health Initiative,Lexington, KYEpic Credentialed Trainer 02/2013 05/2013(Inpatient)Loma Linda University Medical Center, Loma Linda, CACerner Activation Consultant 08/2012 - 12/2012(Inpatient)Wyoming Medical Center, Casper, WYCerner Activation Consultant 02/2012 - 08/2012(CPOE/Inpatient)UAB Highlands Hospital, Birmingham, ALCerner Trainer 06/2011 11/2011(Inpatient/Clindoc)St. Vincent's Baptist Hospital, Tampa, FLReferences: Available upon request. |
