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Title Customer Service Project Management
Target Location US-NJ-Basking Ridge
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
357 Tindall Avenue, Trenton, New Jersey 08610 PHONE NUMBER AVAILABLE EMAIL AVAILABLE PROFESSIONAL SUMMARYPassionate, highly motivated, and results-driven professional with extensive experience overseeing day-to-day operations and administration. Demonstrates expertise in the development and implementation of approved policies and procedures. Committed to driving organizational success through strategic planning, team leadership, and effective project management.PROFESSIONAL EXPERIENCEFELLOWSHIP DEACONRY RETREAT CENTER Basking Ridge, NJ Conference and Retreat Center Director March 2022- PresentDevelop and implement strategic initiatives, policies, and procedures to drive business growth and achieve departmental objectives by creating a streamlined service for guests and staff in a hospitality setting involving various aspects of organization and efficiency.Developed departmental documents and procedures that refined reservation and collection processes resulting in a 95% improvement in account receivables.Collaborate with senior management to define goals, establish performance metrics, and monitor key performance indicators.Prepare and present comprehensive reports and presentations to communicate project updates, performance metrics, and recommendations to senior leadership.Analyze market trends, competitor activities, and customer insights to identify new opportunities for service expansion to include participation in marketing and sales activities pertaining to the conference and retreat center.Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for professional development by providing training and guidance to team members, fostering a collaborative and high-performance work environment.Lead cross-functional teams in the planning, execution, and delivery of projects, ensuring adherence to objectives and timelines.Lead the planning and execution of a diverse range of events by collaborating with guests to understand their vision, and internal teams to ensure seamless delivery of services.Cultivate and maintain strong relationships with key stakeholders; including guests, partners, service providers, and industry influencers; through open communication and effective problem resolution.Project managed the interior design modification of the conference and retreat center that align with the overall aesthetic and purpose of the guest homes, dining facility, and meeting spaces. TRENTON DOWNTOWN ASSOCIATION, INC. Trenton, NJInterim Executive Director February 2021  October 2021Direct and manage TDA staff and contractors working on comprehensive destination marketing.Ensure TDA has up to date retail market information about downtown shoppers.Administer and maintain the TDA grants and incentives program.Work in partnership with The City of Trenton Economic Development staff on projects and developments within the SID boundary.Organize and lead organizational fundraising efforts to diversify, sustain, and grow TDA revenue, and oversee the fundraising database and tracking system.Collaborate with organizations, such as Greater Trenton, Princeton Regional Chamber of Commerce, and Mercer County Office of Economic Opportunity on their business recruitment efforts.Contribute statistics monthly on key performance indicators for board review.Development of public safety, urban design, city planning, and economic development programs.Manage of finance, budget management, contract negotiation, and fiduciary responsibilities.Strong supervisory skills, working with five or more employees and several contractors, with an emphasis on effective team building.Ability to listen and work with an active Board, the business (SID) membership, and community and government Candidate's Name
357 Tindall Avenue, Trenton, New Jersey 08610 PHONE NUMBER AVAILABLE EMAIL AVAILABLE leaders and advocates.Mastered working in a economically and racially diverse communities effectively.Direct and manage the day to day operations of vendor personnel performing clean and safe activities in the downtown area.Direct and manage TDA landscaping staff in their efforts to beautify Mill Hill Park and downtown streetscape including planters, trees, and flowers.Direct and manage TDA staff and contractors working on comprehensive destination marketing, including overall messaging for TDA. Staff manages the website, social media accounts, weekly newsletter, event calendar, and various databases.Direct and manage TDA staff that writes grants, manages grant funded projects, and reports results to funders. TRENTON FREE PUBLIC LIBRARY Trenton, NJDirector of Operations August 2015 - August 2019Administered, Direct and Supervise all aspects of library service.Developed, implemented and maintained strategic, fiscal, and capital improvement plans.Develop budget direction, ($2,000,000+), and preparation, secure all funding, and control organization expenditures.Developed marketing and publicity strategies to promote the services of the organization.Public spokesperson for the organization making regular appearances with media, civic groups, community organizations, government oversight committees and city officials.Developed and maintained professional interactions with communityorganizations/small businesses/non-profits/ to develop communitypartnerships/collaborations to encourage and institute programming for the library  Maintained a productive working relationship with the local union AFSCME 2086 producing a seven-year contractEstablished an effective and energetic working relationship with local government including but not limited to the mayors office, City Council and County Freeholders.Developed and managed library programming.Established solid and committed relationships with numerous entities within the community.Established internal policies and procedures for all services, staff, financial processes, and departments.Determine needed supplies and equipment and efficient distribution.Preparation of monthly reports.Applied for and secured grants.Reviewed and analyzed all areas of operations to identify areas for improvement and expansion. TRUE LOVE MINISTRIES Trenton, NJOrganizational Management Consultant (In-Kind Position) February 2015  February 2020Established a Board of TrusteesCreated and maintained Social Media pagesOrganization of all office files and program filesCreated curriculum for weekly and monthly programming MEN FOR H.O.P.E. (HELPING OTHER PEOPLE ELEVATE) Trenton, NJ Organization Management Consultant August 2013 - June 2014Created Organizational Structure.Created all Policy and Procedure for all youth programming and transportation programs.Assisted with their non-profit status.Established a Board of Trustees.Created and maintained Social Media pages.Organized all office files and program files.Created curriculum for weekly and monthly programs.Applied for and secured grants.Candidate's Name
357 Tindall Avenue, Trenton, New Jersey 08610 PHONE NUMBER AVAILABLE EMAIL AVAILABLE TRENTON FREE PUBLIC LIBRARY Trenton, NJAdministrative Assistant and HR, Payroll, & Accounts Payable Clerk December 2008 - April 2014Assisted the Library Director on all administrative matters.Confidential Assistant to Library Director by ensuring the security of all sensitive matters.Maintained all personnel records and coordinated all Human Resource information.Handled all Accounts Payable including coordinating invoices and preparing for payment.Recorded and maintained all Library Board meeting minutes. VOLUNTEER EXPERIENCEOrdained Minister (2015)Board member of the Trenton Literacy MovementMember of the Arts, Music and Culture Transition Team for the Mayor of Trenton, New JerseyMember of The Mayors Wellness Campaign-Conversation of Your Life, Mercer County ChapterMember of the Executive Board of the Trenton Downtown AssociationVice President of the FRP Civic AssociationMember of the Council of Elders of the Generation Center-Princeton, New JerseyBoard Member of Life Bridge Technology & Enrichment CentersVolunteer/Bible Study Instructor at HomeFront Residential SiteRetreat and Workshop Coordinator/FacilitatorMentor for Youth for H.O.P.E.Creator of Its A Sistah Thing (Womens Empowerment Group with over 2,000 members worldwide) PUBLICATIONSAuthor of a Prayer Journal, My Preparation for Birthing My Blessing  2007Co-Author of E-book, Family Seasons  2014EDUCATION AND PROFESSIONAL DEVELOPMENTNEW SKILL ACADEMYLife Coach CertificationUnited KingdomOctober 2019  December 2019ARGOSY UNIVERSITY (Online)Bachelors of Arts Degree in PsychologyPhoenix, AZMarch 2010  July 2013

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