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EMAIL AVAILABLEPhone # PHONE NUMBER AVAILABLEObjectiveHard working individual highly motivated with proven experience in the general labor sector seeking positions.I consider myself very efficient and responsible with strong interpersonal and communication skills. With over 6 years in the hotel industry doing housekeeping.ExperienceHews cleaning services - Ritz Carlton January 2022  June 2024 (Grand Cayman)Provide professional cleaning services at residential, commercial business, offices, and resorts.Routing mopping, dusting, sweeping, vacuuming is also responsible for inspections.Holiday Inn March 2021  December 2021 (Panama)Provide the Guest with the best treatment that is required by management, and make sure the room is done on time before the Guest is back from touring. communication skills are one of the most important things is required, the potential I have working in hotels helps me a lot with new employees to help teach them daily so that moment they assist our Guests, the Guest can provide that word of mouth to their friends and family.Ibex Call Center  Amazon July 2019  January 2021 (Nicaragua)Take customers' calls and provide accurate information and satisfactory answers to their queries and concerns.De-escalate situations involving dissatisfied customers, offering patients assistance and support.Call customers to follow up on their package or plan that amazon offers also inform them about the company new products.Accedo Technologys - Kohls December 2016  April 2019 (Nicaragua)Working for Kohls was one of my great experiences and my first experience also working in the call center industry, is the best sentiment associated with a company's ability to provide a positive experience to their customers. It is a range of oneonone interactions from me to the customer issue, providing help by guiding true placing an order making a payment, or making an exchange by returning an item back providing satisfaction to my customer.EducationsSan Marcos High School Feb. 2006  December 2010Bluefields Indian & Caribbean University (BICU) Administration Skills Feb. 2011  November 2012LanguageSpanish  English advance read and write.