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Click here or scroll down to respond to this candidateCandidate's Name
Street Address North 37th StreetPennsauken NJ Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY OF PERSONAL STRENGHTSSelf-motivated team player and leaderProven ability to communicate well with others.Bilingual in Spanish and EnglishEDUCATIONRowan College at Burlington County, Marlton, NJ. Microsoft Azure Fundamentals and Azure Security training and Cisco Certified Network Administrator training. Currently enrolled. Azure Fundamentals Certified April 15th, 2024.CAMDEN COUNTY COLLEGE, Cherry Hill, NJ. Technology Support Specialist training. CompTIA A+ and NET+ certification. December 2010.BRANDEIS UNIVERSITY, Waltham MA Candidate for B.A., in Sociology, Member of Latin American Studies Program, Member of Social Justice/Social Policy ProgramACADEMY OF HEALTH SCIENCES, Fort Sam Houston San Antonio TX. June 1995 Medical Specialist trainingCHELSEA HIGH SCHOOL, Chelsea, MA graduated from alternative school within a school pilot program May 1991EMPLOYMENTTechnology Support Specialist/Field Service Technician, Resources for Human Development. Philadelphia, PA (Sept 2023-December 2023) I was responsible for: establishing our behavioral health programs with technologies that can monitor individuals who are elopement risk-- by installing RING video cameras and/or elopement sensors on doors and windows. Flood sensors, smoke alarm detection sensors, stove sensors and a red button notification. Also, I assisted with troubleshooting a SimplyHome Firefly Hub which monitors our various locations. I was also responsible for any networking issues on our locations.Helpdesk Analyst/ Deskside Technical Support Holtec Security International, Camden NJ (Oct 2022-May 2023). I was a helpdesk analyst and desktop support analyst for the Camden County Police Department and for the Camden City Public School system. I have experience with Service Desk Plus ticketing system with the Camden City School District. We also utilized ADManager Plus, Endpoint Central-as out remote desktop application, Google Admin, GoGuardian Admin, Office365 Admin, Duo Mobile Admin, Papercut Admin. On the Camden County Police Department, we troubleshot and maintained: Kace Ticketing system, Kace PXE server imaging, Logmein Rescue for remote desktop support, Mass365, Shotspotter, NJCrash, InfoCop, Wisenet Wave. I reimaged Dell Toughbooks, Mini PCs and Dell Towers. I also imagined Samsung Tablets. I also configured the Modems inside the patrol cars. I also troubleshot printer issues. I power-washed Dell Chromebooks for the Camden City School District and imaged Dell 3410 laptops. I gained experience with Knox MDM as well.American Water Camden, NJ (October 2021- January 2022)Inbound/outbound IT Help Desk contact center. I was responsible for troubleshooting helpdesk tickets with password resets. I also assisted with access to Microsoft office suite and Adobe. Experience with active directory. Monitored door access and cameras via lighthouse software.Bilingual Client Care Specialist, Investors Bank, Robbinsville, NJ (2020-2021)High volume inbound/outbound contact center. I am part of the NICE team, as the first point of contact for our clients. I am responsible for checking and savings accounts, mortgage loans along with HELOC and LOC loans. I troubleshoot issues with their mobile app and their online banking profile with password resets and Zelle customer assistance.Bilingual Banking Specialist II, TD Bank, NA., Mount Laurel, NJ (2019-2020)High volume inbound call center. Responsible for servicing personal checking and savings account customers, as well as Spanish small business checking and savings account holders. Answering questions for our customers regarding their bank accounts in a timely and effective manner. Also, responsible assisting our customers with issues with their online banking profile and their mobile application.Freelance PC/ IT Support Technician, Camden and Pennsauken, NJ (2010-present)Provided technical assistance to local bodegas in the Camden area with hardware and software issues like operating system upgrades (Microsoft XP, 7 8.1 and 10), malware, spyware, adware, ransomware, and trojan removal, upgrading RAM, hard disk drives and solid-state drives, laptop screen repairs, NIC cards, and any other hardware and software issues that the merchant needed assistance with. Also assisted with android based smart phones-- replacing digitizers. Installed Microsoft office suites like: Microsoft Office 2010 professional plus and Microsoft Office 2013 from basic to professional plus.Customer Service Representative, Commerce Bank, Marlton, NJ (2009)Responsible for solving customer problems, performing account transactions, educating customers about bank products/services and providing customers with factual account information. Handle inbound calls to service more than 140 consecutive customer inquiries per day with speed, accuracy and efficiency.Customer Service Representative, PHH Mortgage, Mt Laurel, NJ (2005-2007)This position acts as a focal point for incoming first mortgage phone inquiries on the customer service line. Representatives interface continuously during the day with mortgage customers to answer phone inquiries on any of PHH products and services. The main focus of activity involves verbal phone discussions. The customer service rep must be adept at listening to and determining reason for call, clearly answering questions, providing necessary information and initial problem solving. They must be able to clearly explain actions and rationale for actions taken.Customer Service Agent, CONTEMPORARY STAFFING SOLUTIONS, Mt. Laurel, NJ (2005.temp to hire) Worked as a temp for PHH before being offered a full-time position. Duties and responsibilities mentioned above.LEADERSHIP EXPERIENCECounselor, CHOICE THRU EDUCATION Upward Bound Program, Chelsea, MA (1997):Coordinated and implemented a violence prevention program for at-risk youth.Counselor, BOYS and GIRLS CLUB of BOSTON (Chelsea satellite), Chelsea, MA (1993-1994):Mentored youth ages 9-13 to abstain from drugs, crime and violence through an after-school basketball program.Counselor, EMPLOYMENT CONNECTIONS, Chelsea, MA (1988):Organized, assisted, and supervised a summer recreation program for inner-city youth.Member and Assistant Advisor, Explore Post 109 BSA. (1985-1999):Designed and administered activities for youth ages 12-18 |
