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Click here or scroll down to respond to this candidateCandidate's Name
(C) PHONE NUMBER AVAILABLE / EMAIL AVAILABLESUMMARY: Versatile, dedicated, focused and committed professional who is goal-oriented with a comprehensive history of surpassing customer and employer expectations. I have a solid reputation for consummate professionalism and exemplary ethics. I have a proven history for being trustworthy, attentive to details, and discreet in handling confidential and protected information. I am seeking a stable company with a future for growth.MAP Communications (Parent Corporate Company of AnswerMTI) 05/2023 05/2024 Quality Assurance (QA) Monitor & TrainerMonitor, log and report agent calls throughout all call centers for accuracy, professionalism and skill set. Train or retrain new and existing agents to provide and maintain QA standards company wide. Conduct conference calls for additional training for agents that are not meeting QA requirement. Answer incoming calls for individual company names and schedule appointments, handle day to day questions, fill out loan applications for said clients customers. Adhere to company attendance and dress code policies while striving to maintain and improve quality assurance goals. AnswerMTI 02/2023 05/2023Answering Sevice-Call Center AgentAnswer incoming calls for individual company names and schedule appointments, handle day to day questions, fill out loan applications for said clients customers. Adhere to company attendance and dress code policies while striving to maintain and improve quality assurance goals. QA Scores were score was 91.80%. and 95.94%.SUCCESS MORTGAGE PARTNERS VIRTUAL/REMOTE 04/2018 11/2021 LOAN PROCESSORManaged pipeline of 20-30 loans on a national level to include numerous states such as TX, FL, GA, TN, IL, OR, CO, etc. Communicating to Loan Officer, Pipeline Manager and Team Leads regarding loan status. Review loan applications and executed transactions as per prescribed guidelines and timelines for Conforming, Nonconforming, Jumbo, DPA, Fannie Mae, Freddie Mac Guidelines, FHA, VA, USDA Rural loans. Process challenging loan applications (e.g., first-time borrowers, self-employed applicants, investor properties, credit history challenged borrowers). Organizing and indexing all required documents into Encompass. Intermediary between the loan officers, third parties and underwriters. Request, reviewed and approved all third party documents from various entities such as; title company, homeowners Insurance, employment and income verifications, rent verifications, etc. to ensure smooth closings. Excellent data and organizational skills, ensuring all files were complete while verifying accuracy and completeness of each loan application prior to first submission to underwriting. Fulfill all underwriter conditions and determine when loans are ready for subsequent underwriter review in order to move file to Clear to Close (CTC) status. Brokered Loans: Manage, organize, upload and submission of Jumbo brokered loans such as Chase, Angel Oak, Flagstar, etc. before sending them to the underwriter for approval. Fulfill all underwriter conditions for subsequent underwriter reviews in order to obtain the CTC status.AIM (AVIATION INSTITUTE OF MAINTENANCE 02/2016 - 04/2018 COLLEGE REGISTRAREnroll student from completed enrollment folder, Ensure the Enrollment Agreement is correct during the re-enrollment of a student, Build classes, schedule student, issue student schedule and report cards, build instructor attendance rosters and folders, ensure all grades are posted at the end of each grading period, ensure all attendance is posted daily (per FAA and School guidelines), make student data changes, i.e., status changes, grad date changes, address changes, post statuses of grads, pending grads, cancels, no show, etc., run Registrar reports as described in the Registrar Policies & Procedures, perform SAP calculations at the end of each quarter/semester, reconcile Incomplete grades in the time-frame Candidate's Name Page 2prescribed in the school catalog, reconcile files for grads, drops, etc., ensure scanning of student file is complete, prepare Delegated portion of Directors Report, create graduate certificates/diplomas/degrees, collate book orders and coordinate with corporate office for ordering and/or assist students in ordering.RENFROE 02/2017 - CurrentINSURANCE ADJUSTER (PRN)Open and Investigate CAT (Catastrophic) insurance claims by interviewing both the claimant and the witness, analyzing contractor, police and hospital records, and inspecting property damage to determine how liable the company is for the claim. Interpret and apply policy coverage to loss, communicate policy coverage and benefits to insured, Investigate and document cause of loss and area of origin, review, and approve estimates for the cost of repairs or replacement of damaged or destroyed property, report findings of investigation, identify and investigate possible or questionable fraudulent activity. coverage interpretation and damage estimates to supervisor, negotiate with insured, contractors, and vendors, comply with timeliness, accuracy and company service standards. Work in tandem with field adjusters to settle or deny claims.INSURANCE ASSOCIATES ATLANTA CONYERS, GA 06/2014 CURRENT INDEPENDANT INSURANCE AGENT (PRN)Determines clients particular needs for insurance by setting fact finding appointments to review extent/existence of present coverage and/or investments while helping clients implement necessary coverage while setting and achieving short and long-term financial goals. Develop a coordinated protection plan for all types of insurance by calculating and quoting rates for immediate coverage and long-term strategy implementation. Provides continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications. UNIVERSAL MANAGEMENT COMPANY 04/2009-02/2016ACCOUNTS PAYABLE / GENERAL MANAGERGENERAL MANAGER (02/2009 - 04/2016)Manage day to day operations, marketing goals, marketing events, supervising employees, prepared foreclosures on a monthly basis, managed collection accounts, procurement of vendors, office and property supplies, develop customer relations by identifying storage needs and providing solutions, guiding customer through the rental process and contract agreements, executed leases and premier customer service to new, current and past tenants. Handle cash and balance receipts, pursue collections, post payments, and process daily bank deposits with integrity. Interview, hire and conduct annual review of subordinate staff. Ensure the facility meets the highest cleanliness standards. Perform independently with a focus on teamwork as you partner with other stores in the area, Run errands for the facility and travel as needed to other retail locations. Exceeded monthly and annual income and occupancy goals while managing P&L for each month and year. ACCOUNTS PAYABLE ROLL (04/2008 - 02/2009)Negotiated contracts for 40+ sites for various utility and contractor companies. Paid all invoices in a timely manner checking balances due with prior month's payments and current months charges. Conducted auditsfor all daily deposits for each of the 40+ sites for a total of 280 (minimum) files each week and collecting accurate information for files that were either incorrect or incomplete. MGIC 11/2001 4/2006Underwriter/CSM Level IIUnderwriting of conforming, non-conforming, FHA, and VA loans, performed final approvals and reviewing the entire loan file through verifications processes, including adherence to multiple investor Candidate's Name Page 3guidelines and compliance, provided impeccable customer service to loan officers, branch managers and others within the organizationWashington Mutual Home Loans, Inc. (FKA: Fleet Mortgage Corp.) COLUMBIA, SC 02/1997 11/2001 Loan Systems SpecialistManage Correspondent Lending Invoicing on a National level for the following services: contract underwriting, marketing loss, prepayment penalties, funding corrections, pricing and payment/escrow adjustments. Managed department Funding Deduction process on a National level. Manage all aspects of payment posting, reconciliation while providing customer support to all Correspondents nationwide. Research and resolution for invoicing inquiries involving calculation and generation of all refund requests. Developed in-depth knowledge of the correspondent programs; interact with various departments including Capital Markets, Inventory Accounting, Taxes, and Residential Loan Operations(RLO). Provided internal customer support when needed to Retail and Wholesale departments in the area of loan processing, post-closing, shipping, and delivery of loans to achieve company goals. AWARDS:Numerous awards for Achievement of Excellence in operations to include management, new leases, top retail sales, lowest delinquencies, new business growth and NOI. CIVIC:American Red Cross VolunteerS.T.I.N.G. Non-Profit Organization VolunteerBoard of Directors 4 Girls Non-Profit Organization, Greater Atlanta Area Adult Literacy - Volunteer on my own to help adults learn to read and comprehend Charter Member Speak EZ Toast Masters Club, Jackson, SC LICENSES & CERTIFICATIONS:Mortgage Bankers Association of America (MBAA) Course Certificates: Closing the Loan, Conventional Loan Processing, Escrow Essentials, Introduction to Mortgage Banking, Mortgage Loan Origination and Processing Government Loans, Escrow Essentials.P&C Insurance Adjuster: #2931239 / NPN# 17110733 11/2013-Present P&C, Life & Health Insurance Agent: #2931239 / NPN# 17110733 11/2013 - Present SOFTWARE AND OFFICE EQUIPMENT SKILLS:All customary office equipment and multi-line telephone systems. Microsoft Office to include: Microsoft Excel, Word, Access, PowerPoint, Publisher, Outlook, IBM Mainframe, Encompass, Fannie Mae DU/DO, Freddie Mac LP and Proprietary underwriting systems for: MGIC, First Horizon, Countrywide Clues and Bank of Arizona, Ceridian Dayforce, and proprietary IMT (Inventory Management Tool) software, Expensewire.EDUCATION:Baker College Associates in Business (3.55 GPA) |
