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Click here or scroll down to respond to this candidateCandidate's Name
Fairfax, VA Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEA dedicated, tech-savvy IT professional aspirant with a strong team-oriented approach. Recently graduated with an Associate of Applied Science Degree, majoring in Information Systems Technology with a specialization in Cloud Computing. Experienced in integrating customer service principles with IT to improve user experiences for clients, employees, and administrators. EDUCATIONNorthern Virginia Community College Annandale, VA 12/2023 Associate of Applied Science Degree, Major in IST, specialization in Cloud computing Coursework:Personal computer hardware and troubleshooting; Window 10/11; Linux / Windows Server 2019; Cloud Computing; Infrastructure and Services; Administration of Network Resources; Information Storage and Management; Network Security; Software DesignTribhuvan University Nepal 2005Bachelors Degree Bachelor in Business Administration (BBS) PROFESSIONAL CERTIFICATIONSCompTIA A+ 07/2024AWS Certied Cloud Practitioner certication 09/2022 Certicate in Administrative Support 03/2019Training Futures Vienna, VA Six-month administrative training program in oce setting with focus on data entry, records management, and professional oce skills development EXPERIENCEParkside Middle School Manassas, VA 03/2024 06/2024 Technical Support Specialist (Intern) Provided technical support and resolved tickets for a campus of approximately 1650 users Congured, repaired, installed, and upgraded laptop hardware, peripherals, and software in a predominantly Windows environment to ensure optimal functionality Deployed systems using PXE-initiated OS deployment with Microsoft Conguration Manager Congured and managed network printers and print server operations, ensuring uninterrupted access to printing resources for faculty and sta members Collaborated eectively with colleagues and school sta to address technical issues promptly and eciently, contributing to the smooth operation of educational activities Demonstrated strong problem-solving skills by diagnosing and resolving a diverse range of technical issues including software glitches, hardware malfunctions, and network connectivity issues Recognized by supervisor for exceptional performance and dedication, receiving commendation for consistently delivering high-quality technical support services IT-on-Call Volunteer Solutions Fairfax, VA 07/2024 -Present Assist community members, as assigned by the Fairfax county, in resolving technology- related issues Troubleshoot software problems,reinstall hardware, and congure printers Educate community members about computer operation and cybersecurity K12 (Online School) Herndon, VA 07/2019 10/2020 Document Processor (Seasonal Contractor) Processed and veried documents associated with prospective students in accordance with school and state requirements for enrollment into K12 program while working remotely as well as onsite Reviewed and processed an average of 160 documents from Salesforce database per day and over 15 multi-page faxes per hour from a fax server Maintained high attention to detail while updating student les, appreciated by supervisor for zero defect work |
